ComplaintsforMayas Furniture

• Initial Complaint

  04/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I am a deaf person and communicate with him through text and phone call that he ignored me. I have ordered the king ******** on the 22nd of April. The invoice number is ******. The ******** amount was **** to delivery to my place. They told me that they left ******** outside in the back and cannot carry the ******** into house by the front and back door. I respect that and told them these ******** back to the company which was my last options. They refused bringing back to the company. we had a ************ with issues back and forth.they changed their mind and willing to help me to carry the ******** in the house. In ended up, the ******** cant fit through the house. I told them fine and changed the queen ********. They explained me it will be extra charge fees and all that I accepted. They still refused and left me with ******** without no communicate. I called the manager 3 times and ignored my text message.

  Business response

  04/27/2023

  We did take in the mattress inside the building and before making the purchase, you only wanted to be delivered not with setup and we did confirm it with the customer that delivery only is drop off by door not taking it inside and you agreed on it. Once the mattress was delivered to the customer apartment, weve told the customer that you only got delivery and its written on the invoice then the customer refuses to take the mattress because we told him he only got delivery. Weve told the customer we will help you taking it inside but if it doesnt fit were not responsible for not fitting and its written on invoice policy. We tried taking in from the back it was too tight then we had to try from front it was tight as well. After trying for an hour and half figuring out taking it in inside the building and we did take it inside the building and the mattress was not sitting outside. 

  Customer response

  05/04/2023

  I had the receipt that said exchange the queen ********* I did said yes included paying include delivery and exchanger fees. I havent got queen ******** since 7 days 

• Initial Complaint

  02/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a sofa and chair from them that was priced $1,799 but then when I looked at the paperwork it stated that the total was doubled to $3,500. I called them and told them that I no longer wanted the furniture and not to deliver the furniture, after they failed to show up with the furniture on the verbal date that was decided by both parties ( it was originally supposed to be delivered on 1/17, but it was verbally agreed upon that it would be delivered on 1/15. No one showed up and when my daughter called to ask where they were, they kept saying that they were behind in delivering and that they would be to the house with the furniture before the end of the day. The last call made, they informed us that they were 12 minutes away, but never showed up.) When I called on Monday (1/17) to tell them that I wanted to cancel my order, I was told by the irate man that they couldn't do that and then I reminded him in the contract that it stated that you could cancel anytime with no penalties. I was then told that there would be a $1,000 restocking fee and I informed him that there was nothing in the contract that stated that. I then told him that I would be getting in touch with Koalafi ( the financing company) to let them know about the situation, which I did. I have completed an affidavit about the situation to state that I never took ownership of the furniture, but ****** is telling Koalafi that I did take possession of the furniture. In the meantime, I have had $298.04 taken out of my account for payment of furniture that I don't have. I have been constantly in touch with Koalafi about this matter and they say that they are working on it, but it shouldn't take 2 1/2 weeks to resolve this issue and return my money to me.If you could help me resolve this matter, it would be greatly appreciated.

  Business response

  02/02/2022

  Hello
  
  We want to inform you to contact us about this misunderstanding situation, we'd appreciate your time and hope to hear from you soon.
  
  P.s Store Manager
  Maya's Furniture

  Customer response

  02/03/2022

   
  Complaint: 16697118
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

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