Customer ReviewsforALDI, Inc.

This is just my experience with Aldi pickup.DO NOT utilize the pickup option unless you are prepared for the overall charge to come out of your account TWICE- and stay that way for days. They don't tell you beforehand that the "holding amount" can take up to a week to not show on your account. I have never had this issue using ******* pickup. Their holding charge has never come out at the same time as the end amount. So, clearly, it is possible to not charge people this way. Aldi's pickup system is a horrible way to do business, and their customer service is no help. It's ironic that part of their marketing scheme is saying how they have the lowest prices. So, they're "saving" you money. But when it comes to payment issues- well, those overdraft fees are just my problem. Have the day you deserve, Aldi.

Aldis in ******, **. They have terrible customer service, I love everything about the store except the people who work there. I load my cart carefully so that I can be quick on the belt and off the belt and then the cashier always acts annoyed that I bought groceries. On top of that they cannot wait five seconds for me to switch out the carts so I dont have to move my toddler out of the seat, so instead I have to get my toddler and all of my other bags out of the cart and transfer them into the next cart making sure to buckle her in safely. Then they are immediately asking me to put my card in before I can even see what the amount will be. The whole experience is rushed and stressful for me. On top of that, they throw your bread and produce into the cart, today July 4, 2024, the cashier didnt wait long enough for my bananas to be weighed so she grabbed them back out of my cart and slammed them on the belt. How much you want to bet those bananas will be brown and bruised tomorrow?Im so tired of this behavior and being treated like this every single time I shop here. Its immensely frustrating to spend hard earned money here because the prices are very good and then have the cashier with a bad attitude smash everything and waste your money.

I was forced to leave a one star review in order to tell you that Aldi has TERRIBLE CUSTOMER SERVICE! I placed my first order to them through a delivery service, Instacart. There were no agents available to talk, only chat. They did not deliver the product that was the main reason I placed an order. The people at Aldi I chatted with texted that I had to pay an additional fee to get an answer regarding my problem, but was told it was refundable. When I placed my order, I did not see a disclosure that this would be the case. No Aldi store can be contacted directly, their numbers are unlisted to save us money ??! The people at Instacart did not resolve my issue and eventually just refused to answer my questions or chat with me. The shopper at Instacart did not call me to tell me one item was out of stock, refunded that amount, so I'm the end, I had to pay a 5 dollar service fee and a 2 dollar tip for $9.72 for grapes and cheese. Terrible customer service at both places.  

I was shopping at the store in *****, ** this morning, February 28, 2024. I gave the cashier $20.27. My bill came to $8.27. In turn she gave me back $2.00. I told her I gave her a $20.00 bill, she said I thought it was $10.00. The manager came out, took the draw in the back. He returned and said the draw was not over. I communicated to him, the cashier should put the money on top of the draw before giving back change. He said that store does not do that. Bad business. I believe I was not the first person that happened to.

The *********************** ALDIs in ********** Has a health emergency in the ladies room. Dirty diaper all over the floor and in the toilet. Filthy toilets and surrounding floors and walls Bad look and dangerous for a fresh grocery store. I've a mind to call the du page health ***** That bad!!!! 

Aldi's has a nationwide issue with I start that is losing them business. The notification that Aldi is receiving when someone arrives to pick up groceries is not functioning and it has been this way since the inception. I am disappointed because we have been shopping here for over 30 years and have expected their pickup app to function but it does not and there has been no true motivation to get this working.

They racially profiled me. Harassed me and defend my name and character and likeness in public during normal operating business hours. When no crime had occurred except for the violating, my human rights is a citizen of ***************** of am which is a federal Republic. 

Don't get fooled by the quick delivery lead times when ordering online! Based on my experience, there is a 70% chance that they don't register your address properly and deliver your food to the wrong place. Not only that but they then have the audacity to only offer you an e-gift card rather than a full refund to reimburse you. Terrible company systems and policy - I will never order from them and strongly recommend to avoid them.  

Returned a product at the store never got my refund called them they said it would be refunded within 10 business days never got the refund bad management

I used curbside pickup and somehow picked the wrong slot for the time and was not able to pick up the order since I was at work. You cannot call Aldi store directly so I expected like most stores do and Aldi has done in the past is that my order would be cancelled on their side and my credit card not charged. Well they processed my order as picked up and charged my card. Aldi has some kind of thing with Instacart so I contacted them and they said they would contact Aldi for me even though I had ordered from Aldi direct website (another confusing problem). Instacart was working on it but I ended up getting hung up on 2 hours into the call, so I did not call back. I don't know if it was just an employee error that I got charged or I got charged and someone got a free meal. If they can charge my credit without accountability for making sure the customer actually has their order I will never go there again, not even to go inside and shop. So Aldi has lost a customer forever over $40.