ComplaintsforStearns & Foster
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Complaint Details
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Initial Complaint
02/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
I had purchased a mattress via online Stearns and Fosters. After a week the bed started to cause lower and upper back pain. My husband and I decided to request a refund. They finally decided to agree to process the refund. I have now been waiting almost a month to schedule a return/refund pickup for the mattress. No one is responding, I called their customer service and Im told they are still processing the refund which I was told took **** days from the date they began the process. Its been 19 days. Still no news and they had to escalate the ticket so someone would call me. I am a bit worried this is turning into a prolonged situation and I am not sure why. I had to make a payment on a mattress in suppose to have refunded. Their lack of communication on this process brings much doubt they will be following through with their return of this $6200 mattress thats not able to be used. Even though they agreed to refund me in January.Initial Complaint
10/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Wont let me warranty my defective ****** and foster mattress through your company when the store near me closed. I understand mattress firm is a retailer. But the store closed near me. I dont live near any mattress firm stores so they cannot help me. Before they closed i tried warranty it at the store. they keep sending me the same defective used mattresses and charging me for it. Is that fair? No i shouldn't have to keep paying for defective mattresses this fraud. Suppose to be new with no defects. Now i went through your warranty process and it got approved. but you keep trying to send me back to the mattress firm who cannot help me. I cannot get to the store there are none near me. Why cant you just send me a factory direct new reserve pillowtop soft mattress? The claim went through on your website and retail store closed around me . So what do i do mattress firm cant help ? Should i just dispute fraud on the credit card that what this is at this point?
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.