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Business ProfileforKern Heating Company
At-a-glance
Related Categories
Business Details
- Location of This Business
- 38931 N Lewis Ave, Beach Park, IL 60099-3307
- BBB File Opened:
- 2/20/2007
- Years in Business:
- 17
- Business Started:
- 2/20/2007
- Business Started Locally:
- 2/20/2007
- Business Incorporated:
- 2/20/2007
- Type of Entity:
- Corporation
- Alternate Business Name
- Kern Heating & Cooling Company
- Business Management
- Mr. Raymond Stare, President
- Mr. Dave Ashmore
- Contact Information
Principal
- Mr. Raymond Stare, President
Customer Contact
- Business Manager, Owner
- Additional Contact Information
Fax Numbers
- (847) 244-4453Primary Fax
Phone Numbers
- (847) 336-3399Other Phone
- (847) 244-4453
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ron L
12/11/2023
Kern Heating Company Response
12/13/2023
Hi ***,
The $200 you paid was for the annual maintenance package which does not include any diagnostics or troubleshooting. It is an inspection, testing and cleaning of the unit. I'm surprised to hear you call it a "half a** clean of the furnace" because when we followed up with you for a quality check phone call after the maintenance visit you stated that you were happy with his work. The $94 charge would be for a service call to troubleshoot the leaking as it could be coming from many different sources, but as we stated on the phone, if it was related to an issue from the install then we would not charge you for the service call and it would be covered under warranty. Although the install was done over 4 years ago, we stand by the quality of our installations and are happy to make a repair at no charge if it is related to the installation, but we cannot determine the source of the leaking without troubleshooting the issue first.
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