Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Cardinal Buick GMC Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileCardinal Buick GMC Inc.

            Car Dealers

            Contact Information

            3800 State Route 15

            Belleville, IL 62226-3101

            Visit Website
            (618) 233-0303

            Business hours

            7:00 AM - 8:00 PM
            Business Hours
            7:00 AM - 8:00 PM
            7:00 AM - 8:00 PM
            7:00 AM - 8:00 PM
            7:00 AM - 8:00 PM
            7:00 AM - 8:00 PM
            8:00 AM - 4:00 PM
            Closed

            Customer Reviews

            1.07/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            44 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 112

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Car Dealers, Car Service, New Auto Parts

            Business Details

            Location of This Business
            3800 State Route 15, Belleville, IL 62226-3101
            BBB File Opened:
            8/1/1912
            Years in Business:
            112
            Business Started:
            8/1/1912
            Business Started Locally:
            8/1/1912
            Business Incorporated:
            12/15/2016
            Type of Entity:
            Corporation
            Alternate Business Name
            • Cardinal Buick GMC
            Hours of Operation

            Primary

            M:
            7:00 AM - 8:00 PM
            T:
            7:00 AM - 8:00 PM
            W:
            7:00 AM - 8:00 PM
            Th:
            7:00 AM - 8:00 PM
            F:
            7:00 AM - 8:00 PM
            Sa:
            8:00 AM - 4:00 PM
            Su:
            Closed
            Business Management
            • Lori Revord, Controller
            • Rick Jones, Owner
            • Leonard Hernandez, Vice President
            Contact Information

            Principal

            • Rick Jones, Owner
            • Leonard Hernandez, Vice President

            Customer Contact

            • Lori Revord, Controller
            • Rick Jones, Owner
            • Leonard Hernandez, Vice President
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            44 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/27/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Refurbished motor put in vehicle a month ago. Now leaking oil from 2 places and they are telling me it is not covered. Warranty covered the motor but cardinal told me to pay 3k dollars to get a manufacturer model of motor. My second option was the used motor with 6400 miles on it, so I went with that. I talked to the warranty company sometime after and they clarified the motor was actually a remanufactured with no miles on it. They did call back and apologized for the misinformation and said that my motor is covered for 4 years. They are now saying that the leaking oil is not covered under warranty and if I paid the 3k to the business they would have given me a gm motor and a warranty on those areas leaking.
            Read More
            Read 43 More Complaints

            Customer Reviews

            15 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Leslie A

            07/28/2024

            The finance manager (*****) was horrible. He was very combative when asked questions related to the service contract. He was debating the discussion that was made between the salesperson and I and he wasnt even present during our conversation. He (*****) made a mistake to the loan contract where the financial institution who is the loan is financed through had to reach of to him to advise such, which caused us to be inconvenienced by having to come back to redo the contract. Didnt show any empathy.

            Cardinal Buick GMC Inc. Response

            07/29/2024

            Thank you for your business. We apologize for the inconvenience that this may have caused you. Please know that we are appreciative of your business. If you have any questions or concerns, please call us at ************ and ask for Skip ******.Thanks Mgt
            Read 14 More Customer Reviews

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.