ComplaintsforAllsup Employment Services, LLC

Employment Services

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Initial Complaint
07/22/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am disabled and receive disability benefits that helps paying rent and some monthly bills. But it was not enough to survive thru an entire month. I signed up with this company thru the ticket to work program so I would not lose my disability payment. They completely failed and neglected the duties of which they are supposed to do. Now my benefit is suspened due to making to much income in violation of my disability payment. I will not be able to pay rent and will be evicted and then homeless with disabilities. After several emails to them, no response ever came. This company needs to be dropped from the ticket to work as this could happen to other disability recipients who are trying to do the right thing, making some extra money to survive!!!
Business response
07/27/2023
July 27, 2023

****** ******** ****** ******* ******* ******** *** ******** ******** ******* ********** ********** *** ** ********* ***** **** *** ***** ** *****

Re: BBB Complaint ID: ********

Dear Sir or Madam:

Allsup Employment Services (AES) is an employment network that supports return to work benefits offered to nearly 8 million beneficiaries of Social Security Disability Insurance. AES is committed to providing superior customer service, and we take the rare customer complaint very seriously.

Please understand that due to the confidential relationship that exists between AES and our customers, we are unable to release any information to the Better Business Bureau. To assist with this complaint, an Allsup Employment Services specialist has reached out to the individual to address and resolve their concerns on July 25, 2023.

Thank you for the opportunity to respond and assist in resolving this complaint.

Respectfully,
***** ********* ********* ****** ********** ******** ***** ********
Customer response
07/28/2023
Complaint: ********

I am rejecting this response because: confidentiality excuse does not give me my $2, 334 disability check I will not receive due to your company admitting the ball was dropped with me. Only solution is to pay me that or, I will take you to court and sue for more as I will be evicted not being able to pay my rent

Sincerely,
****** ******
Business response
08/07/2023
August 7, 2023

Better Business Bureau
Serving Eastern Missouri and Southern Illinois
******* ********** ********** *** ** ********* ***** **** *** ***** ** *****

Re: BBB Complaint ID: ********

Dear Sir or Madam:

Allsup Employment Services (AES) is a Social Security Administration (SSA)-certified Employment Network that supports return-to-work benefits offered to nearly 8 million beneficiaries of Social Security Disability Insurance. AES is committed to providing superior customer service, and we take the rare customer complaint very seriously.

Please understand that due to the confidential relationship that exists between AES and our customers, we are unable to release any information to the Better Business Bureau. To assist with this complaint, an Allsup Employment Services specialist was in contact with this individual and the individual’s local SSA office to address and resolve their concerns on July 31, 2023. To further assist, an Allsup Employment Services specialist has been following up with this individual and the local SSA office to confirm progress has been made on the issues of this complaint.

Thank you for the opportunity to respond and assist in resolving this complaint.

Respectfully,
***** ********* ********* ****** ********** ********
Initial Complaint
06/13/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ask that some one from your corporates offices contact with in the executive offices for customer complaints they can reach me 24/7 at ###-###-#### and ask for ***
Business response
06/16/2023
June 16, 2023

Better Business Bureau
Serving Eastern Missouri and Southern Illinois
Dispute Resolution Department
*** ** ********* ***** **** *** ***** ** *****

Re: BBB Complaint No. ********

Dear Sir or Madam:

Allsup Employment Services (AES) is an employment network that supports return-to-work benefits offered to nearly 8 million beneficiaries of Social Security Disability Insurance. AES is committed to providing superior customer service, and we take the rare customer complaint very seriously.
Since 2016, we have helped thousands of people with disabilities across the U.S. return to work and protect their Social Security Disability Insurance (SSDI) benefits through the Ticket to Work Program.

We apologize for any inconvenience this individual experienced. Regarding this matter, our team has reached out to the individual on June 15, 2023, and updated our records to confirm that no further contact will be made through any communication channel.

Thank you for the opportunity to respond, and we are available to answer any additional questions.

Respectfully,
***** ********* ********* ****** ********** ******** ***** ********
Customer response
06/18/2023
Complaint: ********

I am rejecting this response because:
They harass people constantly and that is unacceptable. They need to have the ********* ******** office contact me to discuss this matter and they don’t there will be further complaints via and ways and means I can do legally.

Sincerely,

*** ******
Business response
06/22/2023
June 22, 2023

Better Business Bureau
Serving Eastern Missouri and Southern Illinois
Dispute Resolution Department
*** ** ********* ***** **** *** ****** ** *****

Re: BBB Complaint No. ********

Dear Sir or Madam,

Allsup Employment Services (AES) is an employment network that supports return to work benefits offered to nearly 8 million beneficiaries of Social Security Disability Insurance. AES is committed to providing superior customer service. Since 2014, we have helped thousands of people with disabilities across the U.S. return to work and protect their Social Security Disability Insurance (SSDI) benefits through the Ticket to Work Program.
To confirm, the Social Security Administration (SSA) has approved AES as an authorized-Employment Network and as a service provider in the Ticket to Work Program to reach out by telephone and mail to beneficiaries, and inform them about the free benefits of this program. As such, the individuals we contact are customers of the SSA and are eligible to participate in the Ticket to Work Program.

To help clarify with this response, our authorization as an Employment Network can be verified on the SSA website and the individual’s contact information was provided by SSA to AES. We encourage the individual to visit the website for verification of our services. AES is listed on the SSA’s website: ************************************

We apologize for the inconvenience this individual experienced. When leaving a message, we provide an option for recipients to contact us and have their information removed by calling ###-###-####. Our team is dedicated to providing assistance and responding to callers’ requests as quickly as possible.

The customer reached out to AES two different times on June 13, 2023, and spoke with two different team members. With regard to this matter, one of our AES managers called and spoke with this individual on June 14, 2023, per his original Better Business Bureau request. After speaking with this individual, our team has updated our records to confirm no further contact will be made through any communication channel.

Thank you for the opportunity to respond, and we are available to answer additional questions.

Respectfully,
***** ********* ********* ****** ********** ********
Customer response
06/26/2023
Complaint: ********

I am rejecting this response because:
I prefer that when some responds that they respond to me directly at 315-380-3333 as all of the companies response was vague . I am available 24 /7- 7 days a week

Sincerely,

*** ******
Initial Complaint
04/17/2023
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I nevertheless requested their services. I just wat them to remove me from their database. Stop robo calling and messaging me.
Business response
04/19/2023
April 19, 2023

Better Business Bureau
Serving Eastern ******** and Southern ********
Dispute Resolution Department
***********************************************************************

Re: BBB Complaint No.19945461

Dear Sir or Madam:

Allsup Employment Services (AES) is an Employment Network that supports return to work benefits offered to nearly 8 million beneficiaries of Social ****************************** *** is committed to providing superior customer service, and we take the rare customer complaint very seriously.
Since 2016, we have helped thousands of people with disabilities across the U.S. to return to work and protect their Social ***************************** (SSDI) benefits through the Ticket to Work Program.

To confirm, the ****************************** (***) has approved AES as an authorized-Employment Network and service provider in the Ticket to Work Program, to reach out by telephone and mail to beneficiaries and inform them about the free benefits of this program. This means the individuals we contact are customers of the *** and are eligible to participate in the Ticket to Work Program.

To further clarify, the individuals contact information was provided by the *** to AES and our contract as an Employment Network can be verified on the *** website: ************************************

We are sorry and apologize for the inconvenience this individual experienced. When leaving a message, we provide an option for recipients to contact us and have their information removed by calling ************. With regard to this matter, our team has updated our records to confirm no further contact will be made through any channel of communication.

Thank you for the opportunity to respond, and we are available to answer additional questions.

Respectfully,
*****************************
Director,Allsup Employment Services
*************
Customer response
04/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
01/18/2023
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Even though I have NEVER done business with Allsup, nor have I ever contacted them or inquired about their services, I continuously receive robocalls. It is disturbing to me because I receive SSDI but not with them. How did they obtain my personal information? From where did they get it? They are clearly violating my privacy and I want it to stop.
Business response
01/20/2023
January 20, 2023

Better Business Bureau
Serving Eastern ******** and Southern ********
Dispute Resolution Department
211 ***********, Suite 2060
********* ** 63102

Re: BBB Complaint No.18830259

Dear Sir or Madam:

Allsup Employment Services (AES) is an employment network that supports return to work benefits offered to nearly 8 million beneficiaries of Social ****************************** *** is committed to providing superior customer service, and we take the rare customer complaint very seriously.
Since 2016, we have helped thousands of people with disabilities across the U.S. to return to work and protect their Social ***************************** (SSDI) benefits through the Ticket to Work program.

To confirm, the ****************************** (***) has approved AES as an authorized-Employment Network and as a service provider in the Ticket to Work program to reach out by telephone and mail to beneficiaries and inform them about the free benefits of this program. As such, these individuals we contact are customers of the *** and are eligible to participate in the Ticket to Work program.

To further clarify, the individuals contact information was provided by the *** to AES and our contract as an Employment Network can be verified on the *** website: ************************************

We are sorry and apologize for the inconvenience this individual experienced. When leaving a message, we provide an option for recipients to contact us and have their information removed by calling ************. With regard to this matter, our team has updated our records to confirm no further contact will be made through any channel of communication.

Thank you for the opportunity to respond, and we are available to answer additional questions.

Respectfully,
*****************************
Director,Allsup Employment Services
*************
Customer response
01/23/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
12/30/2021
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
SAME answer to all complaints: "Allsup is committed to providing superior customer service, we take the rare customer..." I am NOT YOU CUSTOMER. But that hasn't stopped the scammers at Allsup from illegally ROBOCALLING my cellphone, pretending to be the Ticket to Work program, working for the SSA. They were NOT hired by the SSA, or the IRS. They work for big co's who are forced to pay LTD to try to talk you into applying for SSA, then opening an account that only Allsup has access to, then siphoning all both your LTD and SSDI/SSI funds to themselves, your former employer. These people are immoral, liars, who should be put out of business. They have ROBOCALLED my ltd. minutes ***** phone at least 40 times. 40! You are nasty human beings. "We’re sorry this customer is unhappy with the services received from Allsup..." copy paste. I am NOT your customer. Neither are the thousands of complaints listed all over the Internet. Allsup ROBOCALLS from: ************* ************* ************* ************* ************ View any website with SCAMMERS, violating the National Do Not Call List, you'll see one of Allsup's #'s on them. "Hello, are you currently working or interested in going back to work? We can help you earn as much money as you want now and save your social Security Disability benefits until you need them..." "Social Security hired us to help you return to full-time work when you are ready..." Lies, lies, scams, more lies. Taking advantage of innocent Americans, oddly by a US-started company, allowed to create thousands of victims. I'm not even going to tell you to stop calling my phone. I'm just going to sue you. Allsup: "rare complaints," "due to the pandemic," "excellent customer service," "opportunity to respond," broken record. I am NOT your customer. You have ZERO business calling me. ROBOCALLS ARE ILLEGAL IN EVERY STATE IN THE UNITED STATES - NOT JUST MY PHONE. See you in court. Us DISABLED you never helped have lots of time to fight scum like Allsup.
Business response
01/12/2022
******* *** **** ****** ******** ****** ******* ******* ******** *** ******** ******** ******* ********** ********** *** ** ********* ***** **** *** ***** ** *****

Re: BBB Complaint No. ********

Dear Sir or Madam:

Allsup Employment Services (AES) is an employment network that supports return to work benefits provided to more than 8 million beneficiaries of Social Security Disability Insurance. We take any customer complaint very seriously.

Since 2016, we have helped thousands of people with disabilities across the U.S. to return to work and protect their Social Security Disability Insurance (SSDI) benefits through the Ticket to Work program.

To confirm, the Social Security Administration (SSA) has approved AES as an authorized-Employment Network and as a service provider in the Ticket to Work program to reach out by telephone and mail to beneficiaries and inform them about the free benefits of this program. As such, these individuals we contact are customers of the SSA and are eligible to participate in the Ticket to Work program.

To further clarify, the individual’s contact information was provided by the SSA to AES and our contract as an Employment Network can be verified on the SSA website: https://choosework.ssa.gov/findhelp/

We are sorry that this individual is unhappy with the contacts by our organization and apologize for the inconvenience. According to our records, we attempted contacting this individual fewer than 10 times between September-December 2021. We do make calls from different phone numbers, depending on the team making the call and the purpose of the call. However, when a message is left by one of our AES employees, they provide the information to stop receiving calls for anyone who is not interested in the program. Individuals can call 888-937-4047 to have their information removed, and calls will stop.

Our team has updated our records to confirm no further contact will be made through any channel of communication. Thank you for the opportunity to respond, and we are available to answer additional questions.

Respectfully,
***** ********* ********* ****** ********** ******** ********************** ***** ********
Initial Complaint
12/01/2021
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Allsup leaves multiple voicemails telling me about "benefits". I want it to stop. I NEVER gave them my number!
Business response
12/07/2021

Re: BBB Complaint No. ********

Dear Sir or Madam:

Allsup is committed to providing superior customer service and we take the rare customer complaint very seriously. In 37 years of business, our organization and its subsidiaries, including Allsup Employment Services (AES), have helped thousands of customers to successfully access their benefits.

Thank you for the opportunity to respond to the individual’s complaint. To clarify, the individual’s contact information was provided by the ****** ******** ************** ***** to AES. We apologize for the inconvenience, and we have updated our records to confirm no further contact will be made.

It may be helpful to clarify that AES assists individuals who receive Social Security Disability Insurance (SSDI) benefits with the process of returning to work through the Ticket to Work program as an SSA-approved Employment Network, and we are authorized to provide services in all 50 states and U.S. territories by the SSA. This can be confirmed with our listing on the SSA website: https://choosework.ssa.gov/findhelp/

Thank you for the opportunity to respond, and we are available to answer additional questions.

Respectfully,
***** ********* ********* ****** ********** ******** ********************** ***** ********
Initial Complaint
11/19/2021
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Allsup contacted me regarding their disabilty ticket to work program. I was told that I would be able to work a certain amount of months with no penalty to my disabilty benifits. I was told to send in all my check stubs to Allsup and they would send it to Social security. I turned in all my pay stubs on time and did everything that Allsup asked me to do. Now Social Security is saying I have an overpayment of 14,000 that I have to pay back. The only reason I went back to work is because this program said they could help me. They didn't help me find a job like they said they would. I did that part on my own. Now they're saying they can't help me with communicating with social security to resolve my issue. Even though all this was done through their company. Every time social security sends me info in the mail allsup ask for me to fax it to them. Which cost me money to do. And the only response I get is them basically telling me what the paper states. The professionalism is terrible. I honestly don't see where they have been a help to me at all. Allsup reached out to me. I did everything that was required of me. I see no reason why I should be put in the situation I am in now and basically left high and dry
Business response
11/23/2021
November 23, 2021

Better Business Bureau
Serving Eastern Missouri and Southern Illinois
Dispute Resolution Department
211 N. Broadway, Suite 2060
St. Louis MO 63102

Re: BBB Complaint No. ********

Dear Sir or Madam:

Allsup is committed to providing superior customer service and we take the rare customer complaint very seriously. In 37 years of business, our organization and its subsidiaries, including Allsup Employment Services (AES), have helped thousands of customers to successfully access their benefits.

It may be helpful to explain that AES assists individuals who receive Social Security Disability Insurance (SSDI) benefits with the process of returning to work through the Ticket to Work program as an SSA-approved Employment Network, and we are authorized to provide services in all 50 states and U.S. territories by the SSA. This can be confirmed with our listing on the Social Security Administration (SSA) website: https://choosework.ssa.gov/findhelp/

Allsup Employment Services appreciates the opportunity to respond to the individual’s complaint. Our team of experts has thoroughly reviewed the information in this case and have been in contact with the beneficiary to address his concerns.

To clarify some information, the customer reported to us that he previously had work earnings before our Ticket assignment date and had a previous overpayment situation with the SSA.

An AES case manager has contacted the customer and explained that since he was in the Expedited Reinstatement phase of the program (EXR) this means AES can no longer retain his Ticket. To assist him, we have provided information on payment arrangement options for his overpayment issue with the federal agency, and contact information to reach someone at his local SSA office, as well as our case manager’s contact information if he should have any other concerns or questions. The individual seemed satisfied with this course of action.

Thank you for the opportunity to respond, and we are available to answer additional questions.

Respectfully,
***** *********
Director, Allsup Employment Services
d.*********@allsup.com
(866) 540-5105
Initial Complaint
11/05/2021
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company continuously spams my phone and fills my voicemail insisting they've been hired to help me get back to work. I'd never heard of or had any correspondence with them prior to the harassing phone calls that started in early October. I am not capable of returning to work right now so I neither need nor want their services.
Business response
11/09/2021
November 9, 2021

Better Business Bureau
Serving Eastern Missouri and Southern Illinois
Dispute Resolution Department
211 N. Broadway, Suite 2060
St. Louis MO 63102

Re: BBB Complaint No. ********

Dear Sir or Madam:

Allsup is committed to providing superior customer service and we take the rare customer complaint very seriously. In 37 years of business, our organization and its subsidiaries, including Allsup Employment Services (AES), have helped thousands of customers to successfully access their benefits.

Thank you for the opportunity to respond to the individual’s complaint. To clarify, the individual’s contact information was provided by the Social Security Administration (SSA) to AES. We apologize for the inconvenience, and we have updated our records to confirm no further contact will be made.

It may be helpful to clarify that AES assists individuals who receive Social Security Disability Insurance (SSDI) benefits with the process of returning to work through the Ticket to Work program as an SSA-approved Employment Network, and we are authorized to provide services in all 50 states and U.S. territories by the SSA.

The SSA requires organizations such as AES to receive official authorization to provide Ticket to Work services. AES has completed this process and operates under SSA oversight as an approved provider. This can be confirmed with our listing on the SSA website: https://choosework.ssa.gov/findhelp/

Thank you for the opportunity to respond, and we are available to answer additional questions.

Respectfully,
***** *********
Director, Allsup Employment Services
c.*********@allsup.com
(866) 540-5105
Initial Complaint
11/02/2021
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been receiving harassing phone calls and voicemails originating from this company. I do not know nor care what this company does, but I have no prior dealings with them whatsoever nor have I ever invited them to contact me via any means at all, which makes such calls invasive and therefore unethical. THIS IS A CEASE AND DESIST ORDER TO BE FORWARDED TO THE COMPANY'S LEGAL COUNSEL! This company is to halt any and all attempts to contact me via any means, including but not limited to e-mail, telephone and postal mail regarding any matter. Under no circumstances is my account or personal information to be sold or otherwise shared with any other companies. Any further contact attempts via any means, including but not limited to e-mail, telephone, USPS will result in legal actions seeking maximum legal penalties, both civil and criminal.
Business response
11/09/2021
November 9, 2021

Better Business Bureau
Serving Eastern Missouri and Southern Illinois
Dispute Resolution Department
211 N. Broadway, Suite 2060
St. Louis MO 63102

Re: BBB Complaint No. ********

Dear Sir or Madam:

Allsup is committed to providing superior customer service and we take the rare customer complaint very seriously. In 37 years of business, our organization and its subsidiaries, including Allsup Employment Services (AES), have helped thousands of customers to successfully access their benefits.

Thank you for the opportunity to respond to the individual’s complaint. To clarify, the individual’s contact information was provided by the Social Security Administration (SSA) to AES. We apologize for the inconvenience. We have updated our records to confirm no further contact will be made through any channel of communication.

For reference, AES assists individuals who receive Social Security Disability Insurance (SSDI) benefits with the process of returning to work through the Ticket to Work program as an SSA-approved Employment Network. This can be confirmed with our listing on the SSA website: https://choosework.ssa.gov/findhelp/

Thank you for the opportunity to respond, and we are available to answer additional questions.

Respectfully,
***** *********
Director, Allsup Employment Services
c.*********@allsup.com
(866) 540-5105
Initial Complaint
09/17/2021
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed up for the Ticket to Work program with Allsup. When I called in they explained the services they would provide. They told me they would pull my social security information a and let me know how a month I could earn without jeopardizing my benefits and get an update on my return to work 9 month incentive. They required me to sign multiple releases to obtain this information and even sent me an additional release. I was assigned a case manager ***** **** and I keep asking her the same questions. She now told me I should request the information from Social Security on my own. Allsup has never requested my social security information and she cant answer my questions. I called in and asked to speak with her supervisor and the supervisor refused to take my call. I am asking to have my case reassigned to someone who will actually work on it and get the information I have been waiting months to receive.
Business response
09/30/2021
September 30, 2021

Better Business Bureau
Serving Eastern Missouri and Southern Illinois
Dispute Resolution Department
211 N. Broadway, Suite 2060
St. Louis MO 6102

Re: BBB Complaint No. ********

Dear Sir or Madam:
Allsup is committed to providing superior customer service and we take the rare customer
complaint very seriously. In 37 years of business, our organization and its subsidiaries, including
Allsup Employment Services (AES), have provided disability services for thousands of
customers who, with our help, have successfully accessed their benefits.

Allsup Employment Services appreciates the opportunity to respond to the individual’s complaint. Our team of experts has thoroughly reviewed the information in this case and have been in contact with the beneficiary to address their concerns.

We’re sorry that there was miscommunication in the process of assisting and supporting this customer, and we have incorporated their feedback and made specific revisions to our procedures to address these issues.

To clarify a couple of items, an AES case manager did explain that our team made an effort to retrieve information from the Social Security Administration. When AES is unable to obtain the details from the SSA, we sometimes recommend that beneficiaries reach out directly to the SSA in order to get the requested information more quickly.

Specific to questions about earnings, an AES case manager made several attempts to reach the beneficiary and left a voicemail on Sept. 1, 2021 attempting to clarify the trial work usage/ trial work threshold. If the customer can advise on their preferred method of communication, this may be helpful.

We also have taken steps to provide this customer with a new case manager to support them with their progress through the Ticket to Work program. Members of our team have worked to address these concerns, and the individual appears satisfied with our response. We hope that in taking these steps, we have adequately addressed the concerns outlined in the complaint.

Thank you for the opportunity to respond, and we are available to answer additional questions.

Respectfully,
***** *********
Director, Allsup Employment Services
d.*********@allsup.com
(866) 540-5105

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