Business ProfileforReconditioned Appliances

"On May 16, 2023, I purchased a supposedly brand new refrigerator from which was offered at a discounted price due to a dent and missing shelves. Additionally, I opted for delivery, installation, and removal services for both the new and old refrigerators. However, my experience with has been nothing short of disappointing. Shortly after the purchase, on April 18, 2024, my refrigerator started beeping, indicating a malfunction. When I contact them to report the issue they informed me that I would be charged $75 for a technician to examine the refrigerator, excluding any repair costs. Frustrated by this additional charge, I decided to seek a second opinion. I contacted ***** and had one of their technicians inspect the refrigerator. To my dismay, they discovered tape residue on the shelves and foam remnants inside, indicating that the refrigerator was not new as advertised. Furthermore, upon closer inspection, the technician found tape on the motor and water line at the back of the refrigerator, confirming that it had been refurbished. When I raised these concerns when I spoke with both ***** and ****** on May 16. However, instead of addressing my valid complaints, they were dismissive and unhelpful. Despite being within my one-year warranty period, they showed no concern for the defective product they had sold me.cI paid a total of $1050 for what I believed to be a new refrigerator, but it turns out I was misled and sold a refurbished unit. I am requesting a refund of $900 from [Company Name] to compensate for their deceptive practices and the inconvenience caused. Shockingly, when I made this request to ******, he callously responded, "You do what you have to do," before abruptly hanging up on me. This level of disregard for customer satisfaction is unacceptable. I urge them take responsibility for their actions and provide the refund I am rightfully owed. Failure to do so will force me to pursue further action to rectify this situation."