ComplaintsforNEC Technology Installation & Repairs

• Initial Complaint

  10/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Heads or this company was dispatched out to my house to repair my brand new washing machine and dryer that I bought one month prior. They have refused to answer any phone calls emails or text messa**s in regards to fixing the machines. They are supposed to be representatives for, ** products, ** products, nor NEC technologies is handling the issue at hand. I want the washing machine and dryer replaced at no char**.

  Business response

  12/05/2023

  Sorry for the delay in the responds but i had to review the phone conversation between Ms ***** and my staff. At no point will i tolerate my staff to be cursed and screamed it ms *****. you issue is with the warranty company not with NEC. 

  My staff tried to work with you and you continued to curse at them after being warned that "we will end this call it you continue".  as you continued the staff hung up the call and called your warranty company and let them know we will not be servicing you. 

  My staff does not come to work to re berated but customers they are trying to help. we are just the repair company. Good luck trying to find someone else to service you, as we will not and will add you to our do not service records with all our warranty companies. Have a blessed holiday!!!!

• Initial Complaint

  09/27/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  NEC Technology Repairs was sent to fix my refrigerator by GE. They misdiagnosed the problem twice and caused damage on one occasion that caused all the food to spoil.

  Business response

  09/27/2023

  Good Afternoon Mr. ****** we spoke to you on several occasions via phone and email. The reason for your service ticket was your unit was not cooling properly and that is the cause for your food loss. From the first time speaking with you; you were asking how to get reimbursement for the lost food you had experienced and we advised you that the warranty company would have to reimburse for the food as it is stated in your warranty contract. The unit was not misdiagnosed, when our technicians come out we send the reports to the warranty companies and they are the ones that make the deciding factor on how to proceed. Unfortunately we have to follow how they want the situation handled as we are contracted to do so. We never refused to get your unit taken care of as you have received a whole new replacement refrigerator. We truly are sorry you are not pleased with the service you were provided but glad you have received the new refrigerator. 
  

  Customer response

  10/03/2023

  Complaint: ********
  
  I am rejecting this response because:
  

  Information provided by Merchant is inaccurate.  We did not receive a new refrigerator.  We had to call GE to get the refrigerator fixed.  The GE Technician came out, correctly diagnosed the problem, ordered the proper part along with the replacement part for the one broken by NEC. 

  While we did talk with NEC, contacting them was difficult.  The majority of the calls I made went to either a message that the phone message system was not set up or was full. 
  

  
  Sincerely,
  
  **** ******

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  NEC services warranties for ***** **** ************ My refrigerator went out (bottom is not cooling and freezer is iced over). Claim filed on or about 6.3. At that time I was told someone would be out the following week. After calling NEC they sent someone two weeks later. At that time the tech "ordered parts". I called to follow up. Set for install of parts needed on on 7.10. Received phone call from tech that morning that they ordered the wrong parts. Needed to re-order. Asked for call back from company that day. No response as of today 7.21.23. Refrigerator still broken. I want the job finished and would appreciate some compensation for the time I have had to put into them fulfilling the work they are contracted to do. Terrible company that is known to be terrible (upon research)- who will make them follow through???

  Business response

  08/07/2023

  this customer was told the time is usually 7-10 business days. but it depends on on shipping and available parts. Customer was not happy that parts times were longer then usual. Customer parts came in and the customer was serviced on 7/31/23.  Installed all parts and unit is working properly. customers have been told that right now is a extremely busy season and most companies are booking 2 weeks out. we have no problem if a customer wants to try to get in sooner with a different company but that is between them and there warranty company. for this customer his unit was serviced and the repair was completed 

  Customer response

  08/12/2023

  Complaint: 20357793
  
  I am rejecting this response because:
  

  My appliance is not working properly. I contacted them to tell them this and was met with no help. My refrigerator does not work properly. The work is not completed. This has been going on for more than two months, not the 10 days and busy season they are claiming.  How is this not fraud? I paid for warranty service and am not getting it. Please help me to resolve this.

  Sincerely,
  
  ****** ******

  Business response

  08/14/2023

  sir our technician came out did a repair. you called in a couple day later saying the unit stop working properly again the office staff informed you about the process that you have to have a ticket open thru your warranty company that is of no cost to you it is for additional billing purposes for your warranty company. our labor is covered under warranty if you need additional part that is why you need the additional ticket. You do not want to follow the procedures that have been info'd to you by our office staff and stated that you will find someone else. we have been more then will to service you and you appliance but when you are not wanting to follow the direction that we are giving from your warranty company you make the process that much hard and longer. please follow the process of calling the warranty company and have them to send over a additional ticket and we can get someone out to service you again... your only other option would be to pay for the repair yourself and fight with the warranty about reimbursement. I have given you the easy way. If you not happy with our service you always have the option of transfer vendors. but we service thousands of tickets a year and we deal with your warranty company daily, there is a process follow the process and it will get done faster...

   

   

  Dorian

• Initial Complaint

  12/15/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  *** Technology Repairs was the company that was sent out to do under-warranty repair on my dishwasher. They came to do the repair in October. They replaced a pump. The technician did not remount the dishwasher back to the cabinet/counter. I called them to let them know this. They said I had to call the dishwasher manufacturer to have the repair ticket reopened. A technician came out in early November but did not have the proper brackets to mount the dishwasher. After Thanksgiving they sent another technician who again came with the wrong piece. On December 14, a technician came out again. He told my daughter that he had the wrong piece but he used it anyway. In doing so, he damaged my dishwasher and my cabinet. I called *** and the office manager, ********. She said the reason the dishwasher wasn't remounted on the first visit was because they had to contact the manufacturer for parts. However, when I called *** about the dishwasher not being mounted, I was told that I needed to contact the manufacturer to have the ticket reopened. She also told me that the technician denied damaging the dishwasher or cabinet. She said that she had pictures of the dishwasher from the initial visit showing the damage was already there. However, I had to take pictures to send to the manufacturer for the ticket to be reopened and there is no damage.I want restitution for my dishwasher and for my cabinet.

• Initial Complaint

  02/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  NEC was contracted by my warranty co about four mo ago to fix an issue with my microwave. I have to pay a deductible. I took two days off for two different visits, the first one to diagnose the issue, and the second one when they showed up with the wrong part. I've tried numerous times to contact them at different numbers that are listed with no success. Finally after four months when I was able to speak to someone, I was yield at, disrespected, and after 40 minutes when they did not have any more answers they hung up on me. They ordered the motherboard that was paid for by the warranty co, they told them that they used it to fix it and they never touched my microwave. Now the warranty co thinks that my appliance was fixed, so they don't want to do anything about it. How can a business like this survive for 14 years? You should be able to prevent this from happening to other people. No wonder their ratings are 1 (ONE) star!!! I really don't want to write a book here, so this is the short version. If you are interested in learning more you can contact me. They have two locations, both in Belleville, IL

  Business response

  02/16/2022

  this ticket was cancelled by the warranty company because this customer was very rude to the ladies in the office and you made reference to one of our tech that was very inappropriate. Then proceeded to scream and yell at the staff and that continued on to the warranty company who in turn closed his ticket. We came out to his home to perform a service with parts and he refused to let the tech do his job and insult the technician that was to perform the repair. I will not let a customer degrade my employees because they are not happy the warranty company would not replace there unit. their contract says if the unit can be repaired then it will replacement is a last options. next time let the tech do his job and your unit will be working... Professionalism needs to come from both side here...

  Customer response

  02/16/2022

  Complaint: ********
  
  I am rejecting this response because:
  It took 4 months to be able to speak to anyone in that office. The excuse that I raised my voice is ridiculous. I probably did after they wouldn’t even be interested in listening what my complain was. I am a busy person l. I do not have the time to wait for 4 months for a microwave to be fixed. At least have the decency to answer the phone or if you don’t want to fix it because you are either incompetent or is not making you enough money let the client know. When a customer calls you you should listen to the complaint and respond in a respectful manner, don’t try to scold me, I am the customer and you would not exist without customers. 
  When you send your most quiet “technician” at my house try not to send someone that yells at customers when he’s told that he ordered the wrong part, that walks in the house without wiping his feet and without wearing a mask. 
  Take the time and read the reviews you have, and try to understand and train your people accordingly. It looks like the only training they get is yelling at the people that keep you in business. As you said, the respect is earned, and you don’t do much to earn it as your reviews show. 
  Smile, next you will be on TV, and expect a call from my lawyer. Your response is no longer needed 

  Thank you and sorry BBB, there is only so much you can do for someone that can’t run their business 
  
  Sincerely,
  ******* *********

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