Customer ReviewsforNEC Technology Installation & Repairs

*** Technologys is contracted by lowes to do appliance repair under ther protection plan. A technician came out to troubleshoot my refrigerator that was 13 months old. He told me he had to order parts and it would be 5 to 7 business days to get parts. I tried repeatedly to contact them for an update but no one answered the phone. It went to a voice mail that was full. After 18 days since the technician was there I gave up and called lowes corporate and they refunded my money. The lack of communication *****.

Lowes referred me to *** for a warranty repair. Made an appointment and they never showed up or called. Dont waste your time waiting around for this company. I agree with the other review, one star is too high.

One star is far too good. It should be 0. We had to use this company because we had a warranty. The range broke 9/21. *** came out and supposedly ordered a part. A couple weeks go by and I am trying to contact them by phone and email. At first they responded and then no communications. I was able to get the office girl to give me a part # around 10/17. She said it is still shipping. Seriously!! Since this point I could not get them to respond by phone or email. I finally contacted where we purchased the appliance and they would reach out to *** and say it is shipping. I told them my husband looked it up and can get the part in two days. My husband finally ordered the part himself the first week of November and that part arrived in two days. However that part was not the answer. He ordered another part and received it in another two days. Installed the part and the range is working. It took my husband one week to get two parts, install the parts and have the range working. We have been waiting from Sept to November and finally had to do it ourselves and void the warranty which isn't worth two cents anyway. Still have not heard from *** to this date. Glad my husband fixed it. No more warranties if this is the company they use.**********

Can I give a 0 star ? The first gentleman that came out was professional and kind. He diagnosed our issues quickly and walked us through the whole process. The gentleman who came out afterwards to "fix our issues" came out, was very rude, cut himself on our dryer (which wasnt the issue) . He then proceeded to say I could have bled all over your floor, towels, and dryer and instead of saying yea, I did that and taking responsibility, talked with his supervisor and blamed me. I proceeded to call the company out of concern, and was told I was the issue and that they would monitor the situation and pull him out of concern for his safety in my residence. The biggest load of ** ever. I understand if his had was hurt, which is what they later came back and used as an excuse, but he didnt finish putting the dryer back together and didnt even plug it in so we could try and do laundry in the dryer that they were supposedly come out to fix. Take responsibilty for your actions. I hope the gentleman scheduled next week has more professionalism than this supposed supervisor...