Business ProfileforAuffenberg Volkswagen

I am writing to file a formal complaint against Auffenberg Volkswagen regarding my purchase of a vehicle from them on July 23, 2023. I believe I was sold a defective vehicle ("lemon") and have encountered numerous issues with both the vehicle and the dealership's service.Within less than a year of owning the vehicle, I have been forced to undertake multiple expensive repairs. The situation worsened when I was informed that the engine needs to be replaced on July 16, 2024. It is unacceptable for a car purchased from a dealership to have such severe issues in such a short timeframe.Throughout this ordeal, I have been treated poorly by the dealership's service representative. Each time I brought the vehicle in for repairs, the representative was rude and did not clearly communicate the necessary repairs, even after conducting diagnostic tests. This lack of transparency and professionalism has left me feeling frustrated and misled.On my most recent visit on July 16, 2024, the sales representative refused to perform an oil change, despite a report indicating that the oil and filter were dirty. This refusal to address even basic maintenance needs demonstrates a blatant disregard for customer service and vehicle care.The dealership has made no genuine attempt to resolve these issues or assist me in any meaningful way besides charging me for an entire new engine. As a consumer, I feel taken advantage of and misled by Auffenberg Volkswagen.I am requesting that the BBB investigate this matter and assist in resolving this issue .I seek a refund for my down payment and compensation for the repair costs incurred due to their lack of transparency and accountability.Thank you for your attention to this matter. I hope for a fair and just resolution.Sincerely,Arion