ComplaintsforiRestore STL, LLC

• Initial Complaint

  11/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called this business to resolve some siding and window, roof damage from a fire next to my property. At first my insurance company had to be persuaded to pay for damage to aiming and windows but eventually agreed to fix limited roof damage, from fire hose to vent during the extinguishment of the fire next door started to melt siding and a few rows of shingles. At the very outset I was told that “their crews” would handle “all” repairs expeditiously once insurance funding was assured. 4 months later no repairs had been made to either issues they were called out for. Since insurance would not pay for a new roof which was clearly their focus once the owner got involved, but a hail damage claim had to be put in for the roof to be completed before others could be started, then it was I have a number for you to check on a person once they got the roof contract. Also have a bid with xtras which I have said since the original time meeting them that I would not pay for anything extra at all. He still tried to add over 1700 in warranties and such. After harassing me by saying I hadn’t sent a check for the roof repair after it was cashed by his company already they then called and after a rude conversation in which him being “kind” to my family was invoked??? he was told that I wouldn’t be paying for any xtras then said fine no warranty for you and said he would then take back this charges which then brought the quote back to a reasonable level. He then called back and said I owed a more I advised him I had already sent a check as promised for the balance remaining minus those xtras this guys then made up charges then added them to the account in almost the same exact amount in the guarantee he took off?! Truth is this guy has no contractors or crews, they prolly subcontracted it Al then realized that I wasn’t a blank check and similar to these other complaints figured he could just make up charges for the rest. I did get the other work done, just by someone with integrity!

  

  Business response

  11/21/2022

  Mr. *******  wants to play a victim in an effort not to pay his final bill .

  His job was approved and paid for by ***** ****. We worked on it for months getting it all paid for by them. Mr. ******* refused to pay for his upgrades, his final balance, and the code work that was required on his job. He acts like he's being treated unfairly, hes not.

  The problem is the rudeness that ***** has expressed, hanging up, acting like delivering an invoice is harassments, In addition to being completely ungrateful for all the work put in by our teams.

  Mr ******* has a final balance that was paid by ***** **** and is due. He can choose to square up, or got to collections. I will no longer deal with this completely arrogant and ungrateful individual. This entire complaint is common from those who don't want to pay the balance owed and is the other ones.

   

   

  **** ****** Owner

• Initial Complaint

  09/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We received a new roof on August 2, 2021. When we sat down with the owner prior to the work being done, we’d seen one number that we thought would be our total. After the work was done, the total we received was significantly higher. Even though we paid the bill, we requested, multiple times, to receive an itemized statement showing a breakdown of all the costs (warranty, dumpster rental, supplies, etc.). I received a very rude and unprofessional voicemail from the owner, ****, denying this request. My boyfriend, who also lives here, called him, during which the conversation started off in the same disrespectful way, and we were still denied an itemized statement. We were accused of saying we were cheated, which we NEVER said, but now that we’re being repeatedly denied an itemized statement, something feels off. This is a simple invoice any business should be willing to provide.

  

  Business response

  09/25/2021

  This complaint is absurd

  We have provided a final invoice showing the complete breakdown to all the charges, and they also have the insurance breakdown as well.

  I’m not certain as what is “off” except the clients ability to comprehend this information provided. It is literally line itemized.

  Yes, I will tak a defensive position when our character is being questioned by these individuals.

  If they need an itemized breakdown the insurance scope provided to her by her insurance company breaks that down in detail. I guess that assessment isn’t suitable either and she should contact them.

  We operate in costs per square as does the insurance company. There is nothing else I can do to appease this request that we haven’t already done for the 3rd time.

  By the way Ma’am your rudeness and disrespect after ***** was able to get your home covered at minimal out of pocket expense is reprehensible.

  Best Regards,

  ****

  Customer response

  09/27/2021

  Complaint: ********
  
  I am rejecting this response because:
  
  As was explained multiple times, we are requesting an itemized invoice specific to materials, dumpster rental, labor, etc. What we were sent was not that. It shows what the insurance company would have covered, minus the work that wasn’t performed by the roofing company. That does not show a breakdown of what everything cost us that day. Any other labor company I’ve worked with has had no problem providing this kind of invoice. 
  

  I do not appreciate my intelligence being attacked here. This is the unprofessionalism from the business owner that I mentioned before.

  Also, I have expressed my appreciation to ***** and ***** MANY times. They were extremely helpful, and I’ve made sure they knew the level of gratitude we had for them!

  
  
  Sincerely,
  
  ***** *********

  

  Business response

  09/27/2021

  This is your final invoice again.

  
  This shows on the top what Sate Farm Paid-$19,427.22

  
  State Farm paid a total of $7847.06 with all materials, labor, and debris removal included for your roof.

  
  The middle is your Upgrades that you selected- For your Golden Pledge Warranty, Ridgevent, & Eave vent. which was all installed. -$3260

  
  The bottom is work we didn't do. you will not be able to recover the depreciation held back on the shed, living room, garage, etc... unless you fix them. 

  
  Your deductible was $1000 

  
  You applied funds from the insurance proceeds to cover your deductible & upgrades. 

  
  You did not come out of pocket a single dollar.

  
  My material & labor costs are confidential.
  
  Best regards,
  
  ****

  
  

  Customer response

  09/28/2021

  Complaint: ********
  
  I am rejecting this response because:
  
  I’ve received this invoice multiple times, I do not need it again, especially since it’s not what we’re asking for. 

  
  

  It was not disclosed at the beginning of all this that we would not receive a proper itemized invoice. Like I said before, every labor company I’ve worked with provides that type of invoice, including the breakdown of what materials cost, labor (the amount of hours it took to complete the job), warranty, etc. It’s not like we’re asking for our money back, or claiming that work wasn’t done that we were billed for. We’re simply asking for a proper invoice.
  
  Sincerely,
  
  ***** *********

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