ComplaintsforDuncan's Auto & Truck Repair

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Duncan's Auto repair and sales was paid to fix my car that they did not fix i paid for the parts and work to be done to my car they then helped themselves without my permission or even telling to make other repairs to my car and charge me extra money they then stole my car from me and sold it to a junkyard i have the paper showing what was done to my car and what was paid they wouldn't answer my calls and didn't call me about my car they also had no permission or legal right to send my car to the junkyard i called the police to get police report they lied and told the cops my car had been there for over two years when i have the paper showing the date of this year when my car was taken there i really would appreciate something being done about this they owe for the money I spent it's fraud also for illegally stealing my car and send it to a junkyard

  Business response

  01/18/2024

  We worked on ******** *****' car on April 25, 2023.  She had a timing belt and tune up completed.  The vehicle still needed a head gasket to run properly.  The total bill was $805.70, of which she made a partial payment.  She stated that a friend would be paying the remaining balance and for the head gasket.  We did not replace or repair the head gasket because the remaining balance on the bill was never paid.  We reached out to ******** several times, with no answer and no return phone calls.  We also reached out to her friend that was going to pay the remaining balance with no response.  The car remained on our lot for 7 months and 15 days.  Due to no response from either ******** ***** or her friend we had the car towed off our lot.  If you need any further information regarding this matter, please let us know.  Thank you for your time.

  Customer response

  01/24/2024

  That is a complete lie they told the police that they got rid of my car over two years ago they illegally took possession of my car they wouldn't say exactly when and where they took my car also they were paid the full amount to fix my car what I was told needed to be done they helped themselves without my consent to do a couple other repairs this is my car and it was my money nobody else friend or family wise had anything to do with my car or anything being paid for that was my money from my job that also never called me nor answered the phone they told the police a hole different story I have the police report they also told me that my car only needed the timing belt kit done and how much it was that they were paid the full amount I was told to do that was my money only to pay for any repairs to my car they had no business ever contacting someone else over my car that i paid them to fix i also told them after paying them that if my car is not fix im bringing it right back here for it to be fix and done because you were paid all this money to fix my car and its not fixed they never fixed my car they never answered the phone when i would call all they wanted was the money for something they didn't fix they had no legal right to take possession of my car then they wouldn't tell me or the police when and where they sent my car I've contacted the secretary of state there's nothing that comes back from them or any junkyards no liens salvage title junk title nothing at all they illegally did this with my car along with whoever has my car it's all illegal what was done to my car they had my number my information everything they needed to get ahold of me they didn't contact me let alone several times they also had no right if they ever contact someone else about my property i was never told from anyone about that nobody but myself should of ever been contacted and nobody but myself paid for any repairs on my car their telling all different story's and nun of it is the actual truth if they had contacted me or answered the phone and said were not fixing your car come get your car i would of had my car removed from there why would i pay for my car to be fixed along with all other money I've put into my car just for someone else to illegally take possession of my property i still don't have my car that I paid for and put my money into it's illegal to take possession of someone's property without taking legal steps this is a licensed business that my car was at and paid to fix huge violation to illegally dispose someones property they never even contacted the police about my car i contacted the police on them to find out what they did with my car they then lied to the police and told them they removed my car over two years ago now they're saying completely different the police report and information I have from this situation shows that along with the paper I got from them showing that they was paid to fix my car the full amount that I authorized to be fixed and wasn't fixed anything unauthorized should never be done to a vehicle ever another huge no and laws that show and prove that it should never be done and if it is it's not the customers problem nor should it ever be another violation made!!

• Initial Complaint

  08/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a vehicle from this shop on 8/9/22 . On 8/10/22 the check engine light came on and informed me that the drivetrain had a malfunction and to drive moderately because car could not reach maximum drivetrain output . The dealership was notified and asked for a refund . Dealership refused a refund even though there policy states the vehicle should be free of defect in power train component for 15 days or 500 miles .

  Business response

  08/29/2022

  Customer ******* ****** purchased the **** *** ** from us on August 9th, 2022.  The following day, the customer called to inform us that the check engine light was displayed on the dashboard.  When a check engine light appears on a *** it displays as "malfunction on powertrain."  We asked that she bring the vehicle in immediately for our mechanics to diagnose and fix any issue.  The customer did bring the vehicle in for our inspection.  Upon diagnosis, it was determined that the check engine light was on due to a misfire for an injector.  We replaced the injector at no cost to the customer based on the warranty.  The injector is an external part of the engine.  The injector is not a part of the "power train component."  The issue has been resolved.

   

   

• Initial Complaint

  02/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I brought my 2012 Ford Escape into this company because my service light was on. I paid them $400 to do the repairs. Less than a week later, it was doing the exact same issue but way worse. It also was leaking really bad which didn't happen before I took it there. I took it to another shop who said it looks like the tech had to puncture something which caused the leak. Now my transmission is messed up. I called the company and I spoke to the manager there who basically admitted they never replaced the part I paid for.

  Business response

  03/14/2022

  The customer brought her 2012 Ford Escape in for repairs on February 2, 2022. She indicated the vehicle wasn’t shifting properly, jerking and leaking. Upon diagnosis, the mechanic found the drivers side front CV Axle was broken and causing the seal to leak transmission fluid. We replaced both the broken LF CV axle and the seal, also adding transmission fluid per the technical service bulletin.

  She brought the vehicle back on February 14th, 2022 stating it was experiencing the same issues as before. The driver’s side LF CV axle was broken again causing the seal to once again leak. Further diagnosis revealed the transmission housing sleeve was worn out on the driver’s side and will need to be replaced. We recommended she have the transmission housing replaced on the driver’s side to avoid the transmission seal from leaking in the future and causing damage to the CV axle. We were unable to get the transmission housing and recommended she take the vehicle to the dealership for needed repairs. The customer was not charged for the time (.4 hours) it took our mechanic to diagnose the situation.

  Customer then took the vehicle to a dealership and was told it needs a new transmission.

  Please let me know if you have any questions.

  Sincerely,

  **** ******

  Owner

  Duncan Auto & Truck Repair

  Business response

  03/15/2022

  The customer brought her 2012 Ford Escape in for repairs on February 2, 2022.  She indicated the vehicle wasn't shifting properly, jerking and leaking.  Upon diagnosis, the mechanic found the driver's side front CV axle was broken and causing the seal to leak transmission fluid.  We replaced both the broken LF CV axle was broken again causing the seal to once again leak.  Further diagnosis revealed the transmission housing sleeve was worn out on the driver's side and will need to be replaced.  We recommended she have the transmission housing replaced on the driver's side to avoid the transmission seal from leaking in the future and causing damage to the CV axle.  We were unable to get the transmission housing and recommended she take the vehicle to the dealership for needed repairs.  The customer was not charged for the time (.4 hours) it took our mechanic to diagnose the situation.

  Customer then took the vehicle to a dealership and was told it needs a new transmission.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩