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ComplaintsforA.L.K. Granite Inc.
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Complaint Details
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Initial Complaint
10/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired ***** with ALK Granite in January ******************************* our remodeled kitchen. ***** came out Dec 20, 2021 to measure our countertop - at this time I specifically called out that there is a strip of countertop that needs to go behind our stove. He measured the stove and the countertop area to where the stove would be installed to get the proper measurements.The actual install date was Jan 17, 2022. At the end of the day we noticed that everything was installed except for the strip behind the stove. ***** stated that he wasn't told about it, but after I reminded him that we discussed it and he measured it when he came out for measurements, he said that he would come back to install that piece later. Before he left, we paid him in full based on the fact that he would return soon to finish the job. I called and texted over the coming days and weeks to confirm when he would come back to finish the piece. Days went by without a response and when ***** did reply he provided a vague response and said that he would come out later in the week, or the following week, but never did. ***** turned into months and in March ***** told me that he couldn't locate the piece that he needed to finish the job. After a while he then stated that he found it and sent videos of the slab in question. I thought this meant that the job would finally be finished however I never heard from him after that despite repeated phone calls and text messages attempting to schedule him. I am attaching our text thread to show that he had the intent to come out and resolve the problem - I am also attaching pictures of the area that is missing. I just want our kitchen finished and this situation behind us.
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Contact Information
758 Larson Ln
Bensenville, IL 60106
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:30 AM - 4:00 PM |
SuSunday | 12:00 PM - 2:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.