ComplaintsforRoesch Ford

• Initial Complaint

  01/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  October 19,2022, we purchased a 2013 ***** Express and the vehicle was paid for in cash. Roesch ford has not provided the title for the vehicle. The title was supposed to be received within 12 weeks and nothing was provided.

  

  Business response

  01/12/2023

  Can you provide me with the last eight of the vehicle's vin number? I do not show an ****** in our system.

  ******************;

  General Manager 

  *******************

   

   

   

   

  Customer response

  01/17/2023

   
  Complaint: 18723619
  
  I am rejecting this response because:
  
  Thw companys response does not resolve my issue. The company asked for the vin number the vin is *****************.
  Sincerely,
  
  *******************************

  

  Business response

  01/18/2023

  Shequilla,

  I am trying to resolve this issue and now realize it may have become a larger problem. I am sorry to have you go through this but I need you to check the following:

  1) Can you have someone physically check the vin number on the vehicle to make sure it matches the vin number that you gave me AND the vin# on the paperwork?

  2) The phone number you provided is disconnected. Can you call me at ************ or provide me a good phone number?

  3) What was the name used on the paperwork and phone number?

   

  Customer response

  01/24/2023

   
  Complaint: 18723619
  
  I am rejecting this response because:I have not been given a timeline of when I will receive the title . It has been over 90 days. I appreciate the call from ***** but I would like a more concrete answer .
  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back in Oct/Nov2021 I had my 2011 **** Transit Connect towed to **** to be repaired. I was told it was the pcm that was damaged, also that the part was on backorder coming from ****** and they didn't have an estimated time on how long it will take. I gave them a couple months to follow up with me but I never heard from them. I realized going into February 22 that I had yet to receive a call from **** so I attempted to reach them several times unsuccessfully. The 1st time I spoke with someone I couldn't really get a clear answer on how much longer they would need to receive the part and resolve the issue. Finally in March I received a call from **** saying that my vehicle is ready for pickup. Shortly after talking to them I was called back and left a voice-mail from **** saying they put the part on the wrong vehicle and that they will take it off a place it on my vehicle but to give them until the end of the week to have my vehicle repaired. I didn't receive a follow up call from them buy the end of the week so I called back and was once again having a hard time reaching them. I decided to go up to the location April and still didn't receive my vehicle. I was told that the part malfunctioned so now I'm back on the waiting list for them to get the part again. It's now May still no working vehicle, I hadn't received any phone call or nothing from **** so I decided to call and talk to them. Not sure who I spoke to but I was told that they found out it was another problem that's causing my pcm to not work, they can't find the part that I need replaced so at this point I give up! I tell him to just have the vehicle ready I will come pick it up. I go to pick up the vehicle just find out that I have an $800.00 **** for a vehicle that's STILL NOT RUNNING! I even offer to sell it to them just to erase the **** and was offered only $500.00 still leaving me with a $300 **** that I feel I shouldn't have for something that's still not working!

  

  Business response

  05/30/2022

  ****************,

  These are difficult times with every manufacturer and the over all supply chain of parts. I apologize on behalf of my staff for not communicating with you more often and a timely matter. There is no excuse for not communicating regardless of the circumstances. 

  We did have diagnostic time in your vehicle, which we paid our technician, and it was more than the $300 you were charged. However I would like to send you a check for $135 which makes your out of pocket $165 which equates for one hour of diagnostic time. 

  If this is acceptable please respond here. If this is not acceptable please also let us know here. If you would like to talk to me, my phone number is ******************

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