ComplaintsforAbbott Industries Inc
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Complaint Details
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Initial Complaint
01/03/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I had plumbing work done by Abbott industrial, **** what originally was suppose to be only 2 visits turned into 6 visits between 3 different plumbers. The work from the original two visits was not done correctly and the plumbers failed to check their work. A different plumber returned to see what the issue was, which resulted in a 30 minute visit and then the plumber spent 2 hours driving around looking for the incorrect part due to his misdiagnosis. I was then charged for the visit of the plumbers misdiagnosis (Abbott charged me for the 2 hours their plumber spent looking for the incorrect parts), I had to take down the tiles and remove dry wall from the bathroom because of the incorrect work that was done. The plumbers tried to blame me, the customer, for buying the incorrect shower valve, rather than then checking to ensure that the shower valve was compatible with the building water pressure. Ive tried calling the company 5 times and no one is returning my calls to dispute the charges because I will not be paying for the plumbers misdiagnosis. Absolutely worst customer service experience, as a customer it has also caused me a great amount of emotional distress. Ive already paid over $2,000 for the first two visits and the company is taking advantage of customers by having them pay for their plumbers mistakes/misdiagnosis and them having to come back multiple time and charging the customer.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.