ComplaintsforArnold’s Tacos
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Complaint Details
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Initial Complaint
07/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On the 29th of July 2023, ******** Tacos was scheduled to cater a Community Block Party, in the ******* neighborhood in *******. ****** agreed to a time of 4-8pm. He stated that I would get 3 meats, rice and beans, salsas and chips for a total of $500.00, With unlimited tacos. We both agreed on the price. On the morning of the 29th of July 2023, I contacted ****** via phone and initially he did not answer. He returned my call and we discussed how much it would be to add ****** to the package and he stated $20.00. The price was agreed on. I was to Zelle $520.00, to ****** upon arrival. I asked if a deposit was needed. ****** stated no that the total amount could be ***** to him upon arrival. I began calling ****** around 3:40 pm to see what time he was arriving. After one message was left ******** voicemail was full and no messages could be left. He never showed up at the 4pm agreed upon time. He did not answer texts or messages. He never gave me a chance to make other arrangements for the Block Party. I was totally traumatized. I am still in disbelief. What kind of company does this! I had upset and angry people at a Block Party and no food. I trusted ****** and took him at his word. He created a horrible situation for me. HE DIDN"T CALL, HE DIDN"T TEXT, HE JUST NEVER SHOWED UP. It was a Block Party, and he knew this. He could have informed me at approximately 10am when we spoke if he was not going to honor our verbal agreement. I could have done something. The party started at 4pm and I could do nothing. I was so ashamed and embarrassed and traumatized. This affected an entire community of retirees and city workers. This Block Party has been a tradition in this community for over ****************************************** this neighborhood is an understatement. It is the yearly event everyone looks forward to the most. We were left without food for this event which is unacceptable and cruel. **************** was not present on Saturday and a consumer was abandoned.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.