Reviews
Customer Review Ratings
Average of 32 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSusan F
Date: 02/06/2025
5 starsRush Heating/Cooling just repaired a finicky furnace in one of my rentals that required them to work around the tenants unusual schedule. In the many years since I first discovered them they have handled every emergency, every tune-up and every new installation in my two rental buildings without a hitch. I especially appreciated their sound advice for A/C installations in a tricky 100-year-old rental building. I believe you cant go wrong with Rush!Review fromAtachia M
Date: 12/12/2024
5 starsAtachia M
Date: 12/12/2024
Great service! Good customer service! Fast service! They came out from home warranty home shield!
Rush Heating and Cooling Inc.
Date: 12/23/2024
Thank you so much for your wonderful feedback! ?? We're thrilled to hear you had a great experience with our team. Providing fast and reliable service, especially through American Home Shield, is always our top priority. If you ever need assistance in the future, dont hesitate to reach out. Were here to help!Best regards,Rush ************************************************Review fromTracie W
Date: 12/09/2024
5 starsTracie W
Date: 12/09/2024
The technician did an excellent job of explaining identified issues, answering questions and repairing our furnace. We would be happy to use them again.Rush Heating and Cooling Inc.
Date: 12/23/2024
Thank you for your kind words! ?? We're so glad to hear that our technician provided excellent service by explaining the issues, answering your questions, and repairing your furnace. Customer satisfaction is our top priority, and it's wonderful to know you'd be happy to work with us again. If you ever need assistance, we're just a call away!Best regards,Rush ************************************************Review fromKim R
Date: 12/03/2024
5 starsKim R
Date: 12/03/2024
Very professional and knowledgeable technician. I feel like I understand my furnace and digital thermostat much better. ********* will always have my business.Rush Heating and Cooling Inc.
Date: 12/23/2024
Thank you so much for your fantastic review! ?? We're thrilled to hear that our technician's professionalism and knowledge helped you better understand your furnace and digital thermostat. Empowering our customers with the right information is always a priority for us. We truly value your trust and loyaltyRush HVAC is here for you whenever you need us!Best regards,Rush ************************************************Review fromLarry M
Date: 11/05/2024
5 starsLarry M
Date: 11/05/2024
Rush heating and cooling outstanding service technician was was knowledgeable and very helpful. I would absolutely recommend this company.Rush Heating and Cooling Inc.
Date: 12/23/2024
Thank you so much for your kind words! ?? Were thrilled to hear that our technicians knowledge and helpfulness made such a positive impression. Your recommendation means a lot to us, and were honored to have earned your trust. If you ever need assistance in the future, dont hesitate to reach out!Review fromCorey Coach Moe M
Date: 10/31/2024
5 starsCorey Coach Moe M
Date: 10/31/2024
Excellent Service. The companys follow up was great. The technician was on time and very professional.Rush Heating and Cooling Inc.
Date: 11/01/2024
Thank you for your 5-star review!Review fromAnthony M
Date: 08/30/2024
5 starsAnthony M
Date: 08/30/2024
Excellent Service Technician took the time to explain what the issue might be and thoroughly explained what he will be doing. ***** was great .Rush Heating and Cooling Inc.
Date: 12/23/2024
Thank you for your wonderful feedback! ?? Were so happy to hear that ***** provided excellent service and took the time to explain everything thoroughly. Well be sure to pass along your kind words to him! If you ever need assistance again, dont hesitate to reach ******** regards,Rush ************************************************Review fromJeremy E
Date: 07/09/2024
1 starJeremy E
Date: 07/09/2024
Extremely poor service from Rush ******************************************** They were the assigned vendor through American Home Shield for an AC issue; the technician came to the home promptly, but then called me multiple times to try to figure out how old the unit was. He then assumed (without opening the unit) that it required old refrigerant that would cost me $230/lb out of pocket. I asked that they open the unit and verify, and minutes later technician kept calling back repeatedly saying he needed me to approve out of pocket expense for 3lbs of refrigerant. Not appreciating the incessant calls and text messages, I called American Home Shield to verify, and they told me to not approve any expense without them first receiving the diagnostic report. Repeatedly told the technician to submit the diagnostic report to American Home Shield. As of 7/9, no report has been submitted and **** is being unresponsive. This seems like a shady technician/company trying to circumvent protocol or providing a diagnostic report but get a customer to approve out of pocket expense. Do not use this company!Rush Heating and Cooling Inc.
Date: 07/15/2024
Dear ******,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused during your recent experience with RUSH HVAC.
We understand your frustration regarding the technician's repeated calls and the issue with identifying the refrigerant type. Sometimes, the tags on the condenser unit can wear out due to sun exposure, making it necessary to check the compressor tag for the refrigerant type. The technician needed to verify your refrigerant coverage, which unfortunately only provided a $10 per pound discount.
We assure you that our intention was not to be fraudulent or circumvent any protocols. We submitted the required diagnostic report to American Home Shield (AHS) as per their protocol. However, due to a heat wave, AHS was experiencing significant delays in both phone and online authorization requests. We finally received authorization from AHS on July 10.
We have since added the necessary refrigerant to your unit. Please note that you have a 30-day warranty on the refrigerant and your work order, meaning you do not need to pay another service fee for this issue.
We hope your experience has improved since then, and we appreciate your patience and understanding during this challenging time. If you have any further concerns or need assistance, please do not hesitate to reach out.
Thank you, RUSH HVAC TeamReview fromAntonio A
Date: 05/11/2024
5 starsAntonio A
Date: 05/11/2024
I had a problem with my air conditioner capacitator. We reached out to other companies, but they were so expensive. We found RushHVAC. They were not only super affordable, but they also have great customer service, they were very professional. **************, was the one who helped us out. He was not only very knowledgeable and went into detail about about everything, but was very friendly. Nice guy overall. I would definitely be recommending RushHVAC to all my friends and family.Rush Heating and Cooling Inc.
Date: 12/23/2024
Thank you for sharing your wonderful experience! ?? We're so glad we could help with your air conditioner capacitor issue at an affordable price while delivering great customer service. Its fantastic to hear that Mr. ****** knowledge, detailed explanations, and friendly approach made a positive impression. Well be sure to pass along your kind words to him! Your recommendation means so much to us, and were here whenever you or your friends and family need ******* regards,Rush ************************************************Review fromAlexis M
Date: 02/23/2024
5 starsI love the relationship I've built with RUSH HVAC, it is ran by a latino family own business. JC and ***** are very informative, they installed a new furnace and provided j manual to calculate accurate sizing. I will be using them as my go to HVAC company.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.