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Complaint Details
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Initial Complaint
06/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
in the past i used this meal prep service. On June 21 i logged on the site to see if there were any promotions. there were none, i logged off. then BAM i see a charge to my credit card of $137.15. i did not authorize this charge or order any meals. I called that evening but there was no one to discuss it with (closed). I called the morning of 6/22 and was told someone would pass on my request for a credit to my ***** Again i called on 6/26 and 6/28 and was told the same. I checked my credit card today and the charge of $137.15 is still there. It has been a week and i am not seeing the charge reversed. All i am getting is talk.Business response
06/28/2023
Hi, we believe this complaint has been a mistake. We have no record of this customer ever ordering from us. We believe she tried complaining on a different company. We are Eat Clean Chicago not just Eat clean.
if this is for sure us we are very sorry a *** would never do business like this. Please give me a call at ****************
-Juan
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.