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ComplaintsforLeisure World Health Club
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I wanted to cancel my membership. Called multiple times to cancel and was always told that the owner wasnt there. I work 12 hour shifts. Finally reached the owner one day. Told him I needed to cancel as I have moved out of state. He told me that I had to write a letter and wouldnt accept the cancellation over the phone. Not sure why everyone else answering the desk phone could not have simply told me this info. I write the letter and mail it and asked for refund for ******* as I can not use the gym. Not only did I not get a refund, they have charged me for February as well. $50 a month. Ive done everything they asked me to do and yet not only am I not getting a refund, I am still being charged. I enjoyed this gym when I was a member but because of this I will not be rejoining when I move back in 6 months.Business response
03/21/2024
I am going to call her and refund her the money.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.