ComplaintsforPerformers Flooring & Design Gallery

• Initial Complaint

  06/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Date of transaction: 06/06/24 Amount: $4500.00 Info: information was not disclosed about special orders being non refundable. Nowhere in the contract that was signed was it stated that my order was a special order. Company refuses to refund my payment and will only offer store credit.No goods or services have been delivered to **** just want my money refunded to me. I will gladly pay the cancelation fee of $85.00 to recieve my full refund.

  Business response

  06/25/2024

  Attached is a copy of ******* Signed contract & terms and conditions document. Additionally, I have attached the invoice from the manufacturer with his job specific information on it- showing that the material was shipped from out of state (*****) and has arrived to our warehouse. Lastly, is a screenshot of a conversation between ******* & his salesperson discussing the *** of his materials- proving that he was made aware of the fact that this was an ordered (not stock) product that was coming in from out of state.

  ************** has since scheduled the installation of his goods & paid the balance in full. 

  I hope this information resolves this issue and will remove this faulty demerit from our record. 

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have about ***** damaged pieces of flooring that are curled on the edges. I have been communicating with the company since beginning of August about problem. ***************** and ******************* both came to my house and admitted there is a problem with my flooring. I also talked to owner ********************* who talked to them and admits there is a problem but my flooring has not yet been fixed. If they cannot fix the problem I would like a full refund.

• Initial Complaint

  04/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  In July 2021, I hired Performers Flooring to replace the flooring in my condo due to water damage. While the work they completed was done well, upon completion of the job, they put my keys in the mail with no tracking information. The keys were subsequently lost in the mail. When I began trying to determine what may have happened, they just stopped responding to me. As it was a rental unit, I had to replace the locks for the safety of the tenants. After seeing a review I had posted about the situation, Performers finally got back to me. They did not take any responsibility for the lost keys and blamed the **** for losing them. They stated that they would file a claim with my insurance company to attempt to get reimbursed for the cost of the changed locks. This did not seem right to me, but I sent them the invoice as they asked. Unsurprisingly, I was never reimbursed by the insurance company, nor did they follow up with me. All I have asked from the beginning is for Performers to accept responsibility for losing the keys and pay for the changed locks.

• Initial Complaint

  03/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am a returning customer of **********************, always thought highly of the company. I contacted performers on February 4th, 2022 regarding an installation warranty issue on a carpet install at my most recent residence. I spoke to ******************* a sales manager who asked if I could send pictures of the bumps in the carpet so that he could forward to the installation team for review and scheduling. I took pictures immediately and sent them over to **********, he confirmed receipt and that he forwarded them on to installation. I heard nothing. I followed up with *** via e-mail on February 9th letting him know that I had left a voice mail with the installation team and also with his direct voice mail. No response. I called performers again on February 13th and 18th and spoke to another ***, ********** I believe, whom stated he would pass along the message. I called again yesterday, March 2nd, spoke to **********, I mentioned my frustration and just looking to simply be acknowledged as I understand things move a little slower these days due to insufficient staffing, etc. He mentioned he would look into the matter and get back to me by March 3rd. I have not heard back, tied calling back again on March 7th and left yet another voice mail for sales and installation. I am hoping that you can assist me with getting the installation team to review the photos submitted so that I can have a member of their team come out to my home to stretch the carpet that has bubbled by the top stair. I've attached the same pictures that were sent to Performers on February 4th as well as e-mails. I understand that I may need to wait for installation, not the problem, I just want my installation issue to be reviewed and to be acknowledged. On their website, installation issues are a lifetime guarantee.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩