ComplaintsforIL Restoration Group, PLLC

• Initial Complaint

  03/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am trying to contact this company regarding my claim with ************************** and have not gotten a response. I would like to know more information about this claim and if they can assist me like they promised they would. i call everyday and nothing, no response.

  

  Business response

  04/04/2024

  Response to Complaint ID:  ********

  This letter is being prepared by the undersigned outside attorney for Respondent.  The situation is difficult to respond to as Respondent does not have a signed contract with Complainant.  Nor does Complainant have an interest in the property being discussed.  It is owned wholly by his mother and Respondent's contract is with his Mother.  Unless the Mother participates in this process, it will be impossible to resolve.

  However, Respondent is willing to let Complainant's mother out of her contract with Respondent if she indicates her assent to this as well as this complaint being resolved and being taken down.  Unless Complainant can demonstrate that he has a power of attorney to represent his mother or the mother joins the process, neither party can hope to resolve any outstanding issues.

   

  **************************, ****** & *******, P.C., ************, **********************

   

   

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I entered a contract with IL Restoration Group in July 2023 for work to be completed on my home. To date, the work has still not been completed, not completed within the scope of work outlined by the insurance company, and the quality of work completed on some line items is not up to code. Note, I have ********* stamped photos of the work that was attempted. I have contacted the business multiple times offering solutions and offers to meet so we can review this together and move on; however, the business owner has showed very little interest in seeing the work and/or resolving the matter. The last correspondence I had (several emails documented), it is my opinion he tried to intimidate me by including his lawyer on the email. The owner is combative when we raise concerns surrounding the work and where the unaccounted insurance funds are (nearly $8K) for work not completed and/or not completed to the scope as outlined by the insurance company. It seems they have also negotiated the final insurance check without the endorsement of all required parties (my husband and I). I have expressed multiple times I would like to have the work completed and completed correctly so we can render final payment and move forward, but its met with hostility, unprofessionalism, and bullying behavior. We are 4 months away from it being 1 year of signing the contract and signing over the first insurance check, yet the work is still not completed. Attached you will find all email correspondence as it details much of the concerns surrounding the work and responses we have received. Photos of the work that was done, a list of concerns, and a copy of the line item insurance payout can be provided upon request.

  

  Business response

  03/27/2024

  Response to Complaint ******** by IL Restoration Group PLLC

  To Whom it may concern:

  I am an outside attorney for Respondent.  My contact information is below.  Respondent denies that its use of its attorney for resolving disputes is intended as a threat.  Instead, it has found that it can sometimes resolve contentious situations by having its attorney represent it in negotiations with its customers. 

  Without going into details of the history, Respondent is willing to have **************** or one of his roofing contractors meet with Complainant and her inspector at her residence to go over in detail the work that Complainant alleges needs to be done.  Respondent acknowledges that there is certain flashing work that needs to be completed and is willing to comply with her request to meet at the house to inspect the work.  Respondent would point out however, that it does not believe that removing the existing window wraps would be advisable.  

   

  **************************, ************, **********************

  ****** & *******, P.C.

   

   

  Customer response

  04/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  12/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Well this story started off great. ******* showed up to the house. Told me we can get the roof fixed via insurance claim due to a storm.Started to claim. Worked with me and the insurance company and wouldn't you know got a $15,000 roof approved. ******* was contacting me everyday letting me know what was going on and everything was fine.Then the check shows up. I sign over a $10,000 check so that they can buy material and get a permit and all that good stuff. I even picked out my roof color Castle Gray if I'm not mistaken Then crickets nothing but crickets I call ******* get nothing. Voicemail get nothing. Leave a voicemail. Get nothing. Send them emails and get nothing. Finally, I reach out to the owner of the company he calls me back He tells me that ******* had gotten hurt and that no one has been able to get a hold of him and ********* and he hoped everything was okay and how someone from his team would reach out to me and get this ball rolling again. Few more days go by still crickets then wouldn't you know ******* comes back into the picture? Tells me he had some personal problems and he apologized for not being a responsive.Was in contact with me for the next 2 days telling me he had an appointment with DuPage county and ************ township to get my permits and everything then crickets last communication was Tuesday afternoon. Now we're on Friday still cricket nothing ******* is not answering So now I write a review on ******** and wouldn't you know the owner of the company calls me back instantly and starts ******** at me that he doesn't appreciate me leaving their review.With all due respect sir, it is not my responsibility to do your work for you. You were hired and paid $10,000 to get my roof going and done. You have failed to do so. I understand certain circumstances have fallen and you dropped the ball and left your customers hanging. So this review is 100% accurate and cannot be deleted from ****** like I'm sure you have already deleted my comments on your ******** page and probably will block me as well So moving forward I do not recommend. That anybody does business with this company. They are unprofessional, unreliable, unresponsive and like to blame their customers because they can't do their **** job. 100% do not recommend ******** restoration group

  

  Business response

  06/28/2023

  see attachment

• Initial Complaint

  10/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Business has not provided the warranty that the customer has paid for. I was told I would receive it once the work was completed after 30 days and I have not.

  

  Business response

  06/28/2023

  see attachment

  Customer response

  07/11/2023

   
  Complaint: 18246599
  
  I am rejecting this response because:
    see attachment
  Sincerely,
  
  *******************************

  

  Business response

  07/14/2023

  Thats because it's a lifetime workmanship warranty which is stated on the warranty thus no expiration date! The warranty specifically indicates that if your roof haves any problems within 5 years we will not charge service fee to come out and fix roof and that if after 5 years we charge a 150$ service fee to come out because if you do not leak within 1st 5 years *****% of time it isn't from workmanship but if we do come out after 5 years and deem it for some reason is workmanship than we would waive fee. Second we didn't pull anything off the internet and we do not appreciate you causing all these problems for our company over nothing! Your roof is great and we did a good job and to me it seems you have nothing better in life to do than mess with people's livelihoods for the h*** of it! Eveytime you called we answered or called you back. I told you we were in the middle of moving at the time and everything was packed away so soon as we unpacked we would send warranty and the girl assigned to send you warranty had gotten ill and was out for few weeks and when she got back she had forgotten about sending warranty. Stuff happens. But instead of reaching back out you call the bbb for some reason? I can see if you were leaking and we were ignoring your calls yes that makes sense but your roof is perfectly fine and you decide hey I know Im gonna make this companys life miserable and call the bbb! You received your warranty a long time ago and this should have been over already. It isn't the bbb problem to help you understand how to read your warranty! Also IL state law automatically protects you if you were to leak and we didn't come fix it within the 1st 5 years! So please find something else to do with your time other than harass us thanks!

  Customer response

  07/26/2023

   
  Complaint: 18246599
  
  I am rejecting this response because: please see attachment
  
  Sincerely,
  
  *******************************

• Initial Complaint

  09/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October of 2021 I gave ***************************** claims specialist for ** Restoration Group a check sent to me from my home insurance to replace the roof of my house.Since then ***************** has been telling us that he is fighting with the insurance to cover the total cost of the roof. Our kitchen roof finally collapsed so we were forced to replace the roof 2 week ago, after contacting ****************** to ask for our insurance check he told us that he sent it back to the insurance company. The insurance company told us that they never received the check

  

  Business response

  06/28/2023

  see attachment

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/22/22 ********************* made a claim To fix my roof. My roof was only half done I have reached out to the insurance company several times they would not respond back. On 8/02/22 The work order was made Please help me to resolve this issue

  

  Business response

  06/28/2023

  see attachment

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩