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ComplaintsforNOW Foods
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought the jojoba oil at H-E-B in ** and within a couple of months it grew what looked like mold and fuzzy debris in the oil. This cant be healthy for anyone.Business response
04/17/2023
The consumer should have been able to bring this product back to HEB for a refund.
If she didn't, NOW Foods customer service would gladly send out a call tag and pick up the product so we can evaluate the product and hopefully determine what may have happened.
Please have the consumer contact customer service at *********************************************** so we can pick up the product and replace or give credit for a new item at the same value.Initial Complaint
03/14/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed order Number: LV19857576 From lucky vitamin and returned it last month for a refund. I have not received my full refund, and their website is closed. I was transferred to NowFoods to fix my issue. It says its the same company. Have your billing team look into this and issue the refund immediately. Or further action wil be taken thanksBusiness response
03/14/2023
A member of the customer service team from NOW emailed the person directly to resolve this refund issue from a purchase they made at LuckyVitamin.com.Customer response
03/14/2023
Complaint: 19593007
I am rejecting this response because: please resolve the issue immeditaely. Issue the refund and send me the refund receipt. This business is closing and tried to reject my refund for no good reason, and attempted to scam me. Their policy clearly states opened or closed products can be returned. Now they claim the products were empty. It does not matter. I bought a vitamin, i used it for one month and it did not help me at all. I need an explanation why they tried ti change their own policy and scam me out of my money. Otherwise i will be taking legal action
Sincerely,
Broni KeyzBusiness response
03/16/2023
The customer was refunded for order ********** on 3/14/2023 in the amount of $177.93, and for order LV19861833 $70.07 on 3/13/2023. The difference in both refunds is $15.90, which is the label fee of $7.95 (2) in which the customer used our labels to return the parcels. We processed the additional $15.90 refund on 3/15/23 to settle this complaint, and will send the customer an email.Customer response
03/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Broni Keyz
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Contact Information
244 Knollwood Dr
Bloomingdale, IL 60108-2257
Business hours
Today,Closed
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.