ComplaintsforBloomington Normal Truck Performance
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 02-25-23 I had gone to Bloomington-Normal Truck Performance to get my vehicle, ( 09 Dodge Ram pickup ) back from recent repairs that were to be done to it, ( their Invoice # Estimate **** ) total original cost, $1014.19 Final cost of $997.88 in which repairs in included, tune up, and front end ball joints, lower front ball joints, laser iridium - OE gap 44 type plugs, serpentine fan belt, along with oil change and filter. When picking up vehicle, the owner, ( ***** ) had made mention that he recommended *** **** **** to do the front end alignment. Afterwards, I was able to book the appointment with *** **** tire, 3-23-23, when on Friday, the 24th I received a call from *** **** stating the front end ball joint(s) were original and worn that needed to be replaced prior to giving the vehicle a front end alignment, and after closer examination, it also appeared that the plugs were untouched. which leads me to believe, the only work performed would be the fan belt, since it's new appearance. And hard to say about the oil change.Business response
04/28/2023
The customer came in for a specific amount of work. He did not ask for an inspection of the vehicle to find other issues that could be wrong. When he went to another mechanic, the mechanic pointed out issues that were beyond what we were asked to do.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1107 1/2 Croxton Ave Unit D
Bloomington, IL 61701-6910
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.