Business ProfileforO'Brien Kia of Bloomington

I have a 2015 Kia Sorento, a vehicle that is notoriously vulnerable to theft due to online videos recording how easy it is to steal. I also have an aftermarket remote start on this same Kia. I called O’Brien Kia a few weeks ago to discuss the customer satisfaction service of upgrading my vehicle’s software to mitigate theft. I spoke with ******* (****). I was very clear about my concern, which was the possibility of my aftermarket remote start becoming inoperable after Kia’s software upgrade. I was assured by **** and others that Kia addressed the aftermarket remote start issue. I handed my keys over to their service team. After about an hour, I picked my vehicle up from the service department only to learn that my aftermarket remote start was not inoperable, but adversely affected by the new software upgrade. In essence, attempting to use my aftermarket remote start now triggers the vehicle’s security alarm. Ouch. Not only was I misinformed by the service department at O’Brien Kia, the technician who performed the software upgrade was unable to reverse the software upgrade which was my request. I left the dealership calmly but frustrated. I then called Kia Customer Support. They suggested I open a tech line case on a remote start. I find it unfortunate that the service department at O’Brien Kia didn’t recommend this possibility to me. One week later, I took my vehicle back to O’Brien to see if the technicians could work something out with the Kia engineers. Troubleshooting did not go as hoped. I am now left with a dysfunctional aftermarket remote start. Had I been properly informed by the service department at O’Brien Kia, I would have opted to not have the anti theft software upgraded. Their negligence now has me (1) without my aftermarket remote start, and (2) facing a potential cost of $1,000 to install a genuine kia remote start onto my vehicle.