ComplaintsforAfni, Inc.
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Complaint Details
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Initial Complaint
10/09/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This company brought a collection from ****** & the statue of limitations has ran out on it. We would you to please take it off my credit report. If you don’t we will go to our lawyer to have him handle this situation.Business response
10/13/2021
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On October 29, 2020, ****** forwarded the subject account, ****** account #: *********, Afni, Inc. account #: ************, with Afni for collections on the balance of $1,704.26.
The account is for services until ****** considered the account delinquent on December 22, 2018. The billing address associated with the account is **** **** ******* ***** *********** ** ****** which is the same address the consumer listed on this complaint. Afni mailed the initial notice of the account on November 1, 2020. On December 20, 2020, Afni furnished the credit reporting agencies with notice of the account.
On October 12, 2021, Afni received this complaint. In response, Afni ceased communication and initiated an investigation. Afni has attached copies of the account billing statements to this response; these are provided as validation of the account. To address the consumer’s concerns, the subject account has not been purchased by Afni. Afni received the account from ****** and acts as an agent on behalf of ******. In regard to the consumer's concerns about the age of the account, the statute of limitations applies to the legal remedy taken in a court of law. Afni does not file suit on collection accounts. Afni will send a request to the credit reporting agencies to remove the account from the consumer’s credit report. Please be aware that it can take the credit reporting agencies anywhere from 0 to 60 days to update consumer credit reports. Afni has no control over how quickly the credit reporting agencies update consumer credit reports. However, this does not mean that the account is not due and owing, simply that Afni will no longer furnish the account to the credit reporting agencies. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if they would like to discuss the account, they may contact a Regulatory Specialist at ***** *********Customer response
10/13/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as they agree to remove it from my credit report. That’s all I’m asking!!Initial Complaint
10/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
We have contacted AFNI 3 times concerning a collections account that does not belong to myself! I have been sick with Covid and authorized my girlfriend to help get this resolved. We spoke representatives with AFNI and *********** on September 23, 24 and now have currently on hold to speak with someone today Oct 8th for 60 minutes and counting. After I spoke with ******** from AFNI on September 24th she said that they would send a detailed bill from *********** for what this $659.65 was from as my account was paid in full when I switched to ***! The only documents we have received are discounted offers to half of the amount and another to pay the full amount of a bill I do not owe. In total we have spent 6 hours between *********** and AFNI. AFNI stated *********** does not have the billing information anymore they do. Yet here we are no details about a account that was paid in full and do not owe. I would like the details of this account that is not mine or I wanted it removed.Business response
10/12/2021
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On August 30, 2021, *********** forwarded the subject account, *********** account #: 6238721074141, Afni, Inc. account #: ********* ***, with Afni for collections on the balance of $659.65.
The account is for services until *********** considered the account delinquent. Afni mailed the initial notice of the account on September 2, 2021. Afni has not and will not furnish the subject account to the credit reporting agencies. On September 23, 2021, the consumer spoke with an Afni representative and provided permission to speak with his girlfriend. The Afni representative placed a hold on the account as the consumer was impacted by Covid-19. On September 24, 2021, the consumer girlfriend called back in and spoke with another Afni representative, who also had a *********** representative on the phone. The Afni representative asked the *********** representative to confirm the account which was a different number then was placed with Afni.
On October 12, 2021, Afni received this complaint. In response, Afni ceased communication and initiated an investigation. To address the consumer’s concern, Afni has not and will not furnish the subject account to the credit reporting agencies. The account was updated as potential identity theft as Mr. ***** denied knowledge of any service with *********** for this account. Placing a fraud alert with the credit reporting agencies is a suggestion and not required to investigate a fraud claim. In order to properly investigate the account Mr. ***** needs to send Afni a copy of a police report and proof of residency during the time the service was being provided by CenturyLink. This information should be sent to Afni at: Afni, Inc., Attn: ******** ******** **** *** ***** ************ ** *********** As the consumer has requested, Afni will no longer contact them about this account. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if they would like to discuss the account, they may contact a Regulatory Specialist at (**** *********Customer response
10/12/2021
I am rejecting this response because:
I paid in full all costs, expenses and returned all the equipment ( i have the receipt) that dealt with ******* ****. I have never been notified by any means, that there was some sort of outstanding balance. I have had many, many instances where ******* **** could not keep track of their own account with me. I have dealt with ******* **** approx. 30+ times about their service, and accounting problems.
When I left ******* **** I made absolutely sure there was no outstanding balance with them. Also ******* **** shows no balance in any form in my name.
Regards,
*****
Initial Complaint
10/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
An entry in my ******** credit report showed up last month indicating a delinquent balance owed to an account related to ***. I have not had an *** account nor has any of my accounts been delinquent for more than 15 yrs. This is a false account. There is no history listed. I have not had any account with *** for more than 20yrs and always paid in full. I understand AFNI typically will buy a debt from another firm, whether it is valid or not. I want my credit rating back and this account to be deleted and not sold to another collection firm.Business response
10/08/2021
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On June 17, 2021, **** forwarded the subject account, **** Mobility account #: ************, Afni, Inc. account #: ************, with Afni for collections on the balance of $971.85.
The account is for services established on September 10, 2020, until **** considered the account delinquent on October 1, 2020. The billing phone number is (**** ********* Afni mailed the initial notice of the account on June 20, 2021. On August 1, 2021, Afni furnished the credit reporting agencies with notice of the account.
On October 8, 2021, Afni received this complaint. This was Afni’s first contact with the consumer. In response, Afni ceased communication and initiated an investigation. To address the consumer’s concerns, the subject account has not been purchased by Afni. Afni received the account from **** and acts as an agent on behalf of ****. The account was updated as potential identity theft as the consumer denied knowledge of any service with ****. A fraud packet is ***ached for completion by the consumer. Afni encourages the consumer to return the Fraud Affidavit within 21 days to **** for investigation. The completed affidavit can be [faxed to **** at (**** ********] or [mailed to **** Fraud Department, ** *** **** ******** ** *****.] Additionally, **** does not require a police report. Placing a fraud alert with the credit reporting agencies is a suggestion and not required to investigate a fraud claim. The consumer may also contact ****'s Fraud Department a* ***** ******** if they have any questions regarding the fraud process. Afni will send a request to the credit reporting agencies to remove the account from the consumer’s credit report. Please be aware that it can take the credit reporting agencies anywhere from 0 to 60 days to update consumer credit reports. Afni has no control over how quickly the credit reporting agencies update consumer credit reports. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if they would like to discuss the account, they may contact a Regulatory Specialist at ***** ********.Customer response
10/14/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I am sending a fraud report to *** and accept the resolution of removing this account from my credit report.
Initial Complaint
10/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I checked my credit report and noticed I had a collection from Afni that was opened on 8/1/21 for $64 with account number starting in 108194 that I do not recall and am not liable for. I never entered into a signed agreement or completed an original contract with them. This is fraudulent and a violation of my rights. This inaccurate collection is not mine. If you believe this account is mine, prove the validity. I would like all collection activity to cease immediately and for this inaccurate and fraudulent collection to be removed from my credit report or I will file for litigation and report you to the CFPB and FTC.Business response
10/08/2021
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On August 12, 2021, **** forwarded the subject account, **** U-Verse account #: *********, Afni, Inc. account #: ************, with Afni for collections on the balance of $64.55.
The account is for services established on September 1, 2018, until **** considered the account delinquent on December 3, 2019. The service address associated with the account is ** **** ***** ****** ***** ******** ** *****. Afni mailed the initial notice of the account on August 15, 2021. On October 3, 2021, Afni furnished the credit reporting agencies with notice of the account.
On October 8, 2021, Afni received this complaint. This was Afni’s first contact with the consumer. In response, Afni ceased communication and initiated an investigation. To address the consumer’s concerns, the subject account has not been purchased by Afni. Afni received the account from **** and acts as an agent on behalf of ****; therefore, the consumer would not have a contract with Afni. A signed contract is not always required to initiate **** services, as orders for services can be taken over the phone or via the internet, which are considered verbal and electronic signatures, respectively. The account was updated as potential identity theft as the consumer denied knowledge of any service with ****. A fraud packet is attached for completion by the consumer. Afni encourages the consumer to return the Fraud Affidavit within 21 days to **** for investigation. The completed affidavit can be [faxed to **** at ***** ********] or [mailed to **** ***** ** ********* ** *** ******* ******* ** *****.] Additionally, **** does not require a police report. Placing a fraud alert with the credit reporting agencies is a suggestion and not required to investigate a fraud claim. The consumer may also contact ****'s Fraud Department at ***** ******** if they have any questions regarding the fraud process. As the consumer has requested, Afni will no longer contact them about this account. Afni will send a request to the credit reporting agencies to remove the account from the consumer’s credit report. Please be aware that it can take the credit reporting agencies anywhere from 0 to 90 days to update consumer credit reports. Afni has no control over how quickly the credit reporting agencies update consumer credit reports. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if they would like to discuss the account, they may contact a Regulatory Specialist at ***** ********.Initial Complaint
10/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a collection letter dated for September 23, 2021 on which it states that I owe **** a balance due of $254.64 for unknown services. I am not sure what they are trying to collect as the letter does not state any information. At this point I am not comfortable giving out any information regarding myself to a company I don't know if its legit.Business response
10/08/2021
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On September 20, 2021, **** forwarded the subject account, **** U-Verse account #: *********, Afni, Inc. account #: ************, with Afni for collections on the balance of $254.64.
The account is for services established on November 1, 2019, until **** considered the account delinquent on January 30, 2020. The service address associated with the account is **** ****** ****** ******** ** *****. Afni mailed the initial notice of the account on September 23, 2021. Afni has not and will not furnish the subject account to the credit reporting agencies.
On October 8, 2021, Afni received this complaint. This was Afni’s first contact with the consumer. In response, Afni ceased communication and initiated an investigation. Afni has attached copies of the account billing statements to this response; these are provided as validation of the account. To address the consumer’s concern, Afni is a legitimate business and has been in business since 1936. As the consumer has requested, Afni will no longer contact them about this account. Again, Afni has not and will not furnish the subject account to the credit reporting agencies. However, this does not mean that the account is not due and owing, simply that Afni will not furnish the account to the credit reporting agencies. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if they would like to discuss the account, they may contact a Regulatory Specialist at (**** ********.Initial Complaint
10/05/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with 11 ******* and I do not have a contract with AFNI plus they did not provide me with the original application like I asked. account number: ********** amount disputed: $695.00Business response
10/11/2021
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On April 29, 2021, ******* forwarded the subject account, ******* account #: ****************, Afni, Inc. account #: ************, with Afni for collections on the balance of $695.61.
The account is for services established on December 1, 2018, until ******* considered the account delinquent on March 29, 2019. The service address associated with the account is **** ******** ****** ********* **** ********** ****** ** *****. Afni mailed the initial notice of the account on May 2, 2021. On July 18, 2021, Afni furnished the credit reporting agencies with notice of the account.
On October 7, 2021, Afni received this complaint. This was Afni’s first contact with the consumer. In response, Afni ceased communication and initiated an investigation. To address the consumer’s concerns, the subject account has not been purchased by Afni. Afni received the account from ******* and acts as an agent on behalf of *******; therefore, the consumer would not have a contract with Afni. A signed contract is not always required to initiate ******* services, as orders for services can be taken over the phone or via the internet, which are considered verbal and electronic signatures, respectively. Afni is not in receipt of any dispute from the consumer, as this complaint is the first contact. In regard to the consumer's concerns about the age of the account, the statute of limitations applies to the legal remedy taken in a court of law. Afni does not file suit on collection accounts. Afni is indeed licensed to collect on a debt in the state of Florida; our license number is **********. On October 10, 2021, Afni sent a request to the credit reporting agencies to remove the account from the consumer’s credit report. Please be aware that it can take the credit reporting agencies anywhere from 0 to 60 days to update consumer credit reports. Afni has no control over how quickly the credit reporting agencies update consumer credit reports. Afni has made the business decision to no longer collect on this account and cease communications with the consumer. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if they would like to discuss the account, they may contact a Regulatory Specialist at ***** ********.Initial Complaint
10/04/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with **********, *******, and ********. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by ******** and *** ******* ***** **********, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of *** ******* **** ****** ********* **** ****** **** ********* **** * **********Business response
10/04/2021
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On May 25, 2021, **** forwarded the subject account, **** ******** account #: ************, Afni, Inc. account #: ************, with Afni for collections on the balance of $1,186.94.
The account is for services established on March 4, 2019, until **** considered the account delinquent on August 25, 2019. The billing phone numbers are (267) 441-8191 and (484) 868-7413. Afni mailed the initial notice of the account on May 28, 2021. On July 18, 2021, Afni furnished the credit reporting agencies with notice of the account.
On October 4, 2021, Afni received this complaint. This was Afni’s first contact with the consumer. In response, Afni ceased communication and initiated an investigation. To address the consumer’s concern, the account was updated as potential identity theft as Mr. ****** denied knowledge of any service with ****. A fraud packet is attached for completion by Mr. ******. Afni encourages the consumer to return the Fraud Affidavit within 21 days to **** for investigation. The completed affidavit can be [faxed to **** at ***** ********* or [mailed to **** Fraud Department, ** *** **** ******** ** *****.] Additionally, **** does not require a police report. Placing a fraud alert with the credit reporting agencies is a suggestion and not required to investigate a fraud claim. The consumer may also contact ****'s Fraud Department at ***** ******** if they have any questions regarding the fraud process. Afni will send a request to the credit reporting agencies to remove the account from the consumer’s credit report. Please be aware that it can take the credit reporting agencies anywhere from 0 to 90 days to update consumer credit reports. Afni has no control over how quickly the credit reporting agencies update consumer credit reports. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if they would like to discuss the account, they may contact a Regulatory Specialist at ***** ********.Initial Complaint
10/02/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am submitting a complaint in reference to this company knowingly reporting inaccurate data. I demand this account be deleted immediately and validated correctly.Business response
10/04/2021
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On February 24, 2021, Sprint forwarded the subject account, Sprint account #: *********, Afni, Inc. account #: ************, with Afni for collections on the balance of $1,354.88.
The account is for services established on October 2, 2019, until Sprint considered the account delinquent on January 1, 2020. The billing address associated with the account is **** **** **** ****** ******** ** *****. Afni mailed the initial notice of the account on February 27, 2021. On April 11, 2021, Afni furnished the credit reporting agencies with notice of the account. On June 5, 2021, Afni received a dispute from the credit reporting agencies, reviewed all relevant information, and responded appropriately.
On October 4, 2021, Afni received this complaint. This was Afni’s first contact with the consumer. In response, Afni ceased communication and initiated an investigation. Afni has attached copies of the account billing statements to this response; these are provided as validation of the account. To address the consumer’s concern, when a consumer submits a dispute through the credit reporting agencies, Afni responds directly to the credit reporting agencies. Afni will send a request to the credit reporting agencies to remove the account from the consumer’s credit report. Please be aware that it can take the credit reporting agencies anywhere from 0 to 60 days to update consumer credit reports. Afni has no control over how quickly the credit reporting agencies update consumer credit reports. However, this does not mean that the account is not due and owing, simply that Afni will no longer furnish the account to the credit reporting agencies. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if they would like to discuss the account, they may contact a Regulatory Specialist at ***** *********
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Customer Complaints Summary
433 total complaints in the last 3 years.
21 complaints closed in the last 12 months.