ComplaintsforKLT General Contractors

• Initial Complaint

  02/08/2024

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  Contractor agreed to provide chimney repair services including flashing, center support board, insulation and brick tuck-pointing to alleviate leaking. A 50% downpayment was paid on 10/16. After multiple missed promised start dates (not weather related) scaffolding/platform were set in place. A mason showed up the week of November 13 stayed for about 30 minutes and indicated he couldn't do the promised work because the brick was veneer brick not full brick. He should have known this in advance as contractor was told this when he came out to give estimate and inspected it personally to prepare the quote. Contractor said we would need to replace what was there. After picking a replacement from samples shown to us by his assistant, we were told brick would have to ordered and would take 1-2 weeks to arrive. In late November/early December I called his assistant fo a status update. After checking, she called back and said the brick was unavailable due a seasonal shut down at the brick factory and that contractor had no solution other than to wait. On December 4, I asked the assistant to have contractor come out and do the non-brick work agreed to as I wasn't willing to wait months to have the leak addressed. I followed up again on 12/8, 12/12, 12/18, and 12/28. Sometime after the 28th the scaffolding was removed. On 1/1 asked what was going on as scaffolding was gone without any work being done. Contractor replied and included what he indicated was an email sent on 12/18 (never received) letting us know he no longer was interested in working on this project and that we'd be receiving a check for $268 (not received). I replied I was disappointed he was cancelling, that we'd never received the email said to have been sent on 12/18, and that $268 was considerably less than full deposit amount. Contractor said their records showed I had canceled contract. I said not true pointing out the many times I asked for non-brick work to be done. Asked again for full refund on 2/1.

  Business response

  02/08/2024

  This is a frivolous complaint. Are contract clearly states that the availability to do the work is based upon the weather in the availability of the supplies. We attempted to do the work and once we recognized that it was a brick veneer the client agreed to purchase additional brick veneer and then was dissatisfied with the length of the time that the brick vendor was going to take in order to get the brick and requested that the contract be canceled. At this time we'd already had time and material/expenses that we had incurred and doing this project therefore we refunded the client for any cost remaining that was not utilized out of the initial deposit that was made.

  Customer response

  02/13/2024

   I am rejecting this response because:
  This is not accurate. I did not cancel the contract. Documentation submitted earlier shows I asked for the non-brick work to be completed after learning the brick wasn't available. I learned on January 1 that the contractor no longer had an interest in doing this project. None of the agreed to services were completed. I'm due a refund of my deposit.  
  
  

  Business response

  02/27/2024

  Work was contracted on or around October 16th 2023. Contract is very clear that work will be started and completed within 21 days of contract signing and deposit. Following acceptance of contract; we experienced 2 weeks of bad weather and had a one week delay with vendor that was out of our control. The contract clearly describes this. The client was unwilling to acknowledge the guidelines of the contract.  We continued to communicate with the client and Doug was unwilling to acknowledge the bad weather that initially created the delay in starting his project. As of an act of good faith on our part we agreed to set up scaffolding in preparation of the job.  Following this we experienced more bad weather and the client became unhappy that we had set up scaffolding. (We were resistant in doing but the client was not being very easy to talk to nor work with). Again he refused to acknowledge anything we were saying and refer to the contract and / or the bad weather. The first break in the weather we started the project and on the first day of starting work. The brick was not a full brick and was only a veneer that would result in full replacement in order to do the repair properly. We then spoke with the client asking his direction on how he would like us to proceed. We were directed to order the new brick veneer. We did so and there was a 3-6 week lead time on the new brick veneer. The client was still be irrational and asked us to cancel the brick veneer order. By this point we were no longer willing to work with this client do to the way he had spoken to us and handled every part of this project and refused to abide by the contracted terms. The client requested that we be done with the job. We picked up all of our equipment and emailed the client a final invoice for time / material we had invested on his project and made it very clear that we were unwilling to do anymore work for him presently and in the future. We mailed the client a check for the difference in the deposit.   We respectful ask that this complaint be closed. 

  Customer response

  03/03/2024

   I am rejecting this response because:
  
  My recollection of how events unfolded is a little different as I've stated and shown earlier. This isn't about delays, weather, or my perceived attitude. It's about the fact that Contractor took and cashed a $2888.00 deposit, did none of the agreed to services, informed us he no longer wished to work on this or any other project for us, and will not refund the deposit paid. I am due a refund for what I paid as a deposit. 

• Initial Complaint

  12/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In September '23 contacted KLT General Contractors in regards to getting our chimney looked at and fireplace back to working condition. KLT Also owns *** **********. We read reviews and saw that they were BBB rated so thought we were dealing with a professional. ***** came out and met with my husband. Provided a full plan to redo the chimney and install a new fireplace insert. This all occurred on 9.28.23 At that time we asked if we wrote a check for full payment if he could provide us with a discount. ***** said that could be done. Check was written and cashed in the same day. Crews came and started work immediately and everything was done as promised based on the time lines we were provided. All work was completed in 3 weeks except that the final fireplace cover would have to be special ordered. ***** said he couldn't order it earlier because he needed exact measurements after the work was completed. We were told it would be 2 weeks and as soon as he got it, he would call us to get it installed. Three weeks went by and we inquired about the status of the front or beauty plate and were told that the manufacturer was behind. Have reached out multiple times by text and phone with no response. Here we are 2 months later with a gaping hole full of insulation showing under the fireplace insert and the work not completed. Now starting to question if any of this was done correctly. Also, was told that we would receive special paper work / certificate to include with our taxes about having this unit installed.

  Business response

  12/26/2023

  Client was informed that the piece of fireplace trim was a custom order. As soon as we received the order. We called the client four times and never received a response. Job has since been completed and client agreed to remove complaint and update ****** review. This has yet to be done. 

• Initial Complaint

  08/28/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The contract was for remodeling our kitchen and flooring in the kitchen, half bathroom and hallway. Included cabinets and lighting. After demolition and installing the flooring, the work stopped. Contractor collected money to put down 50% on cabinets but never ordered them. He claims another customer wrote a bad check and was unable to order the cabinets. He asked me for a loan to continue. The website ********************************** claims that the company is A+ rated by the Better Business Bureau but when I look them up on BBB website, they have an F and 4 unanswered complaints. They also claim to be licensed, bonded and insured. I don't know if any of that is true but if you have business owners insurance, one bad check should not put you out of business.

  Business response

  09/05/2023

  We expressed to the client that we were currently having a difficult time financially. We were NOT going out of business. We asked the client to purchase the cabinets needed to fulfil the contract and this is not our normal practice and not our desired character as a company that we wish to display. Giving the present circumstance, it was one of our options to successfully complete the agreed contract. It was our main goal to complete the work that was agreed to. And still remains our goal but the client has rejected our solutions that we provided to them. The 1st solution we presented was for the client to make a deposit with cabinet vendor, allowing the vendor to process the order and that we as a company could handling all following purchases from this point and it was not a loan from the client. The amount that was requested would be deducted from there current invoice. They rejected this. The other option they were given was to wait 14 days allowing us to make proper financial arrangements that we may proceed with their payment to vendor. They rejected this. As a small company we are not i a position to have capital at hand. There's more to the current situation that has not been brought to the attention of the BBB. We here at KLT have had someone there onsite working on a regular basis. We DID  NOT take a deposit and walk away from this project. All of the demo was done in preparation for the new kitchen remodel. It is in the contract that during demo if additional mechanical work is required that this would be additional to the primary contract. This was the case. There was additional mechanical work that required work from the plumbing and electrical company that we had done. This requires additional time outside the primary contract. This work was done and completed. Following the original and additional mechanical work.  The framing was completed. The drywall was completed. The flooring was completed. The initial painting work was done. The project currently rest in the TRIM OUT stage and the next step is the installation of cabinets and trim. The primary delay with the cabinets was between the cabinet vendor and client as there original plan they picked out would not work the the blueprint between the client and vendor had to be revised. This was not due to the making nor responsibility of us here at KLT. We earnestly asked the client to make there deposit to the vendor to process the cabinet order. And we here at KLT would credit this amount to the clients invoice and handle all future cost and require no payment from the client and complete all of the agreed contract and even proposed anything above and beyond the contract to make up for the frustration we may have caused to the client. We still stand readily available to finish the contract and the client has rejected and refused to allow us to finish. Notwithstanding that this is not the first work experienced with this client. We have done separate previous contracts with this client and they have been extremely happy with the work we have been provided.   

  Customer response

  09/05/2023

   I am rejecting this response because:
  
  The previous day I gave KLT the money to deposit for the cabinets. Where is it? Why was it not deposited? If I put down the money KLT would owe me money. Not my responsibility.

  Customer response

  09/05/2023

  I did not read the entire response from the business before I replied. Later, I read it more thoroughly and I need to include the following additional information.

  The following statements in the business response are not true.

  "The other option they were given was to wait 14 days allowing us to make proper financial arrangements that we may proceed with their payment to vendor." This was never offered.
  
  "The framing was completed. The drywall was completed. The initial painting work was done. The project currently rest in the TRIM OUT stage and the next step is the installation of cabinets and trim." The drywall has been torn out. No new drywall has been installed. There is no work completed on framing. Not a drop of paint has been applied. I'm not sure whether all the electrical work has been completed. There are loose wires in the walls and electrical boxes with capped wires. The next step is not installation of cabinets and trim. The next step is drywall.
  
  "We still stand readily available to finish the contract and the client has rejected and refused to allow us to finish."  Our last communication from the business was to ask us to put down 50% for the cabinets after we had already given them more than 50% specifically for cabinets. There were 2 checks for cabinets that add up to about $14500. The total cost of the cabinets was about $18000. He wanted us to go in and pay $9000. 

  Business response

  09/10/2023

  We did in fact offer to the client to make cabinet deposit after 14 days if they did not want to proceed with deposit themselves.

  The drywall the client is referring to is behind where the cabinets go on the base / plumbing side not preventing us from cabinet installation.

  We still stand readily available to finish the contract but the client is clearly still is rejection and appears to not be coherent as to what is going on after multiple discussions. 

  The client still owes a positive balance to us here at KLT and we were not asking for anything above and beyond our contracted amount.

  Customer response

  09/11/2023

   I am rejecting this response because:
  
  Everything in that response is false. Look at the pictures. 

• Initial Complaint

  06/16/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  ***** ******* owner of KLT General Contractors signed and submitted a contract to include the following exterior home remodel work: --"During excavation, two drainpipes will be installed underground leading to the yard pop up for connecting two new downspouts that will come off new porch roof. -- This work was never started or completed YET we were charged and not offered or given a refund." -- A refund was requested via text on more than one occasion to ******* assistant (********* ******* stated she would speak to ***** regarding a refund. ******* indicated via text ***** would refund for the uncompleted work/materials/labor through *****. A refund has never been received. Since the last "ask" for a refund ***** and ******* have stopped communicating with me. This contract has been paid in full and a refund is expected for the labor/materials. I have uploaded a copy of the contract and screen shots of the text messages.

  Business response

  06/26/2023

  I reached out to the client and resolved the issue and the client has agreed to remove the complaint.

  Customer response

  07/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  07/21/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Had windows installed June of 2021. Had my problems from the beginning. After try were installed the screens were horrible letting in bugs. In the corner of all windows you can see daylight so the put weather stripping on new windows. But the biggest issue was the very first day it turned cold and windy the windows had so much air coming in we had to but plastic on the windows and use heaters for extra heat. I told ***** about it and he said when he was having so much problems that he should have stopped then and not try to put these windows in. So we had to go all winter with crappy windows and by spring pictures were taken and I was told he sent to menards that was back in May. Now I have been trying to get ***** to come to my house so my husband and I can dicuss what is going to be done. I have *** sending messages to ***** since may every other day to call me but he only answered me once July 9th and just told me to be patient and still to this day he will not give me answer to what’s going on and winter will be her soon. All we want is for him to take the windows back and refund us for the windows so we can get a window company hired to put new ones in

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They never return to finish project. They left exposed wires. Theier HVAC guy has my new unit that I had installed less than 4 years ago leaking a large amount of water also from the pipe they created in the ceiling that's leaking as well all over my ne floor. They left me with out electricity in my spa bathroom as well in my wet bar. They left me with a ceiling and shower seat in my bathroom. They left me with out a counter in my wet bar in which I finalized with the owner Tyson the color design on April 12th but never saw it delivered to my home. Left me without a vent cover. Left without setting back up my sauna after they had dismantled it to move it. They left with out putting up the bathroom fixtures as ssimply as. the toilet paper holder and towel hooks. They left without attaching alll the trim in which some is missing. They left without putting the rest of the shelving in the wet bar. They left without putting the sink and faucet in the wet bar. They left without putting the rest of the doors on the cabinets. They all their trash everywhere before sneaking out with their tools. They left a million cigarette butts in my garage and in front of my house. I found a **** bottle behind my furnace. One of their drywall workers stole my drywall which was under my plastic coverinf with the restof my belongings. I had event this weekend with a large amount of people including kids and I begged the owner to come finish the electric since kids will be around these exposed wires. And he literally responded no and thatI was over aggregating and that the 6 years old would be fine around these exposed wiring that can't be tucked anywhere I told owner in advance that I wanted this whole thing handled professionally and to clean up behind themselves and to keep communication all of it was a failure. An electrician needs to complete their part with these exposed wires in my bathroom and wet bar and they need to put my suana back together since they took it apart. Plumber

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩