Customer ReviewsforCountry Financial

I have been hurt in a auto accident by someone with this insurance I could get no one to help me from there so I got a attorney and they took my car made me sign it away and now this guy won’t even call back not me or my attorney I have been in pain and without a car for over 30 days no help from anyone at this company do not use them for anything or you are doing it at your own peril I can’t believe they are allowed to operate after all the complaints this is a 100% bad company

Following a 21 percent rate hike I was told was based on "inflation", I was lied to that my rates were industry standard. After following up, I expressed that I don't want to pay for their corporate board's raises in order to increase my cost of living.

I am deeply disappointed and having received a bill just 2 days before my payment was automatically deducted from my credit card on file containing a 25% increase in my premium with no other advance notice and no explanation as to why? I asked my agent for an explanation and was told it's all over the news on TV and I should Google insurance rates. This does not answer the question why I was not provided with an explanation prior to my rates going up. All I got was a bill with a 25% increase a couple days before they withdrew payment. It's also worth noting that this increase came the same month I added a credit card to my account for automatic withdrawals. After 30 years I'm shopping for a new insurance company. It's clear I'm just a number to them and loyalty means nothing.

We had had insurance for over 20 years for term life. We were notified 3/2024 that my husbands coverage was going to increase nearly 10x. We reached out to our agent to contact us. Waited 3 weeks with no response. Went to his office Michael Scott Flora, IL he was not in office but would give message to contact us in regards to see what other options were and cancel if none. Was told by office staff Rachel H. she could stop the payment from coming out and cancel this policy. We again never heard from Mr. Scott and payment indeed came out and policy not cancelled as promised. At this point contacted the company directly to get this resolved and cancelled and asked for refund of the April payment. This was all via email and was assured we would receive a refund. Did receive cancellation letter but no refund. Contacted company via phone and would not honor refund that needed to speak with supervisor and would call us back within 24 hours. This was on Friday 5/17/2024 and have yet to receive a call back and this is Tuesday 5/21/2024. We no longer will have any type of dealings with this company!

My mother had a Long Term Health Care Policy with this company. She was diagnosed with early onset dementia, and missed one premium payment due to her illness. After 23 years of never missing a payment she was immediately canceled. I attempted to have her policy reinstated and it was denied due to her medical history. Seems like a total contradiction of what she was attempting protect herself from. Country Financial no longer offers Long Term Health Care Coverage and has no compassion for their clients. Beware when doing business with this company, if you attempt to reach out to their corporate office they will put you on hold and hope you hang up. Typical call center very sad.

Unlawful actions with insurance. Do not do business with this company.

How do you have rental coverage for only $40/day in a place like ******? The rental only covers a sedan, nothing with all wheel drive, or 4 wheel drive which is necessary in a place like ******. The rental you provided me hasn't even left my driveway - it's gotten stuck 3 times just trying to back out. I wouldn't dare try this on a road for fear of my life! The point of rental coverage, is to put me in a vehicle comparable to my daily vehicle in the event of an accident. I drive a heavy duty truck, with 4 wheel drive, so you put me in a 2 wheel drive sedan? Clearly, you're thinking of what the Continental US needs, and not what the state you insure customers in, needs. This needs to be re-evaluated, and adjusted for places like ******.

I’m a past client of Country Financial Insurance for over 20 years. I filed my first claim after over 20 years. Country Financial Insurance will go to no end to avoid paying a claim. They even went as far as lying to State of ******* Office of Commissioner of Insurance Fire and told several lies with ease. They don’t care!!!

The claims adjuster was in favor of the shop without asking for proof of the scan done prior to my attempt to get my vehicle, the paperwork provided to me by the shop shows the error code there both times and the adjuster allowed this lie and argued nothing against the lie because she didn't have a copy of the report herself and went solely off the shop words, what happened to the insurance company working for their consumer.

I have been waiting for 3 weeks to get my truck paid after I was hit and it hasn't been resolved. They took away the rental so I have no car. I have to go to my doctors appointments and I explained that to them and they did not care. The Rep Allan A***** who is in charge of my case is so rude and doesn't listen or let me talk. He said to me I'm not his client and I'm just one of many claims he has. I had never had to deal with a insurance company that I have so much problems resolving within a timely manner. My accident was 37 days ago and still nothing.