![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAll Seasons Roofing, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
All Seasons Roofing put a roof on my house they were payed everything was good about 11 monthes later I noticed the ridge cap was starting to come apart. I contacted them, they said the would gladly come fix it and put me on the list. After 2 weeks or so with no response I called back and told them I had called about a repair and they said they apologized the person who was answering the phones at the time of my first call was no longer with the company and she had left them a mess. I said no problem I just want the ridge cap fixed before winter. She said she would put me on the list for a repair but they are a couple weeks out on repairs. I said that was good with me. Again after 2/3 weeks I still hadn't heard anything. I called today to see what was going on and the lady who identified as the owners wife told me that she has no records of me calling and I would have to pay for the repairs out of pocket. I explained to her everything about this being the third time I called and she pretty much called me a liar. I told her I was contacting the BB and she said go ahead. I just want them to come fix the job they had done. I have attached photos.Initial Complaint
08/17/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We had our roof replaced last summer by All Seasons roofing. We had hail damage but never had a single leak prior to the replacement. The main issue is now we have a leak that is causing damage and also black mold. Several phone calls and voicemails as well as an email have resulted in zero follow up from the company. I did get someone to answer on one of the calls and she said Jared (believe she said he was a manager) would come out to take a look and call first but we never heard back. The water damage is increasing and so is the amount of black mold. Their ability to not followup and cover their workmanship as outlined in their contract is unacceptable. I'm not sure how to proceed other than here. They were paid in full after completion of roof.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.