25 Customer Reviews
Sort By
Review from Stephen T
1 star08/01/2024
You should not even get a one star. I bought floor mats for my mother. This product just curls at the top of the fit. It trips my mother's feet as she gets in and out of the car. They came it is a Lazer fit. I'm this close to through them away. My mother has already fell out of the car getting out of the car just to get her footing on the ground. Your product is c*** American made, cut corners, gouged my pocket. Never again. And I will tell this to everyone I know....
WeatherTech Automotive Accessories Response
08/07/2024
****************** we are sorry to hear of the issue you are having with our product. We have had one of our Associates reach out to you via your email address attached to this review with no response. We are willing to work with you, so if you can kindly email ******************************** we will work out a solution. Thank you and have a safe and pleasant day.Review from Steven F
1 star07/03/2024
Ordered a sunshade for the windshield of my car and had it shipped overnight. This was early Friday morning. Took three days to receive my order. When I called to complain the rep tried to excuse it away saying the warehouse is not open on Friday. Then tried to say that fed ex only delivers on Saturdays in certain states. I reminded her that no where on their website did it state either of these facts and I assumed overnight delivery meant overnight delivery. Then the rep offered to refund half of the shipping costs and refused to refund the full amount of shipping..until I asked to speak to a supervisor. I was put on hold for a few minutes when the original customer service rep comes on and says if she can get approval for the full amount, do I still need to speak to a supervisor. I said no, all I was asking was for a full refund of the shipping. She completed the full shipping refund and I was satisfied. But Ive been a longtime customer of ********************** and I was shocked to be challenged for such a simple fix to keep me as a satisfied customer. In the future Ill be taking my business elsewhere.WeatherTech Automotive Accessories Response
07/04/2024
We do apologize for any inconvenience. You placed your order on Friday, 6/28/24 and we did ship out overnight ************ but the next business day for FedX would be Monday, July 1st which FedX did deliver in the AM on Monday, July 1st. We do not offer Overnight Saturday Delivery just basic overnight Standard Delivery. When you called on Monday you were refunded the overnight charges that were paid. Again we do apologize.Review from Lori G
2 stars05/20/2024
We were always a huge fan of weather tech until now. Very disappointed in their lifetime limited warranty. We have a set in all of our cars. The drivers mat in our 2009 ***** did not hold up well & we noticed sand/dirt was going through. Contacted customer service. They said they found our name but not for the ***** and even if they did Did we would be told **** wear out as normal wear & tear. I think this is deceitful as they advertise standing by their products. We could have gotten cheaper mats but went with weather tech because we felt it was a good *************** take great care of our vehicles. Rep was blunt & offered no alternatives or discount etc. Seeing the amount of money we always spent on weather tech we cannot believe it. I would recommend looking at other brands for much cheaper prices. Thank you.WeatherTech Automotive Accessories Response
05/28/2024
We have contacted the Customer, and a replacement has been sentReview from Ken G
1 star05/10/2024
On phone tell you product fits, you put their products in you need to add accessories. *****, will never go againReview from Bruce w
2 stars04/17/2024
I bought a liner that didnt come close to fitting. Ill never buy from WeatherTech againReview from Mike W
1 star04/13/2024
Ordered a car cover from Weather Tech and when I received it I was very happy with the item. Fit and finish were excellent. I looked at a number of other vendors but chose Weather Tech because there products are made in *** and Ive had good success with other products from the company. Problem is the cover isnt made by them its made by Cover Craft. Could have purchased the same exact cover for about ****** less and saved shipping. Cover Craft has free shipping. Weather Tech adds to there profit by pocketing a shipping charge. The Weather Tech name is on the front of the cover but not one mention in there catalog does it say they dont make them. Wont buy anything from them again.WeatherTech Automotive Accessories Response
04/15/2024
CoverCraft is one of the best Car Cover Manufactures and we have always felt they were a good fit for us. I contacted CoverCraft today and they are running a Spring Sale with 45% off their Car Covers that started on April 1st and running through April 30, 2024 to the Consumer. You placed your order with WeatherTech on March 25, 2024 and we are not part of their sale. We are reasonable people and are willing to work with you in regards to the free shipping and we will issue a refund for the shipping.Review from James T
1 star04/10/2024
Horrible customer service I ordered a full set of interior floor, mats the cargo tray for behind the rear seat and four of mudflaps the two front mudflaps rub the tire, a design flaw with their product. I was asked to remove and reattach the two front mudflaps but they still they rub the tire, I called customer service we went back-and-forth with photos and information. They told me to remove the two front mud flaps again and return them for a refund on those sets. I told him that that was a lot of work to do to remove them again I just rather have half of what I paid which is about $40 to not to have to remove and just deal with it, Keep in mind I spent well over $1000 with them with the other things that I purchased their poor decision from *************************** with weatherTech, did not care and mentioned again the only way I was getting a refund was to remove them again and return them for a $80 refundWeatherTech Automotive Accessories Response
04/12/2024
I apologize for the inconvenience. Our Mudflaps are made not to rub against the tires and we think that possibly the running boards are causing the mudflaps to rub against the tires. We do test our mudflaps to ensure that there is no tire interference. We recommend for safety purposes not to use the mudflaps when rubbing against wheels and tires. There is no need to return the product we will issue a credit for ***** to your account.Review from Eric P
1 star04/01/2024
Order the set of floor tech ********** decided she didn't want them we returned them they signed for them 5 days ago and I still haven't even got an update yet I call them and they said well you got to wait we have 30 days to process returns it's bad enough they charge me $18 to ship the item to me and I had to pay $36 to send it back so now I'm already out $54 from my original purchase which is almost 25% of what I paid for the matts and I still have to wait for my return but yet when I placed my order they took my money out immediately!!!! Horrible company don't do business and if you do decide that you really want WeatherTech mats buy them from Amazon or **** don't go to WeatherTech!!!!WeatherTech Automotive Accessories Response
04/03/2024
Sorry for your inconvenience. We have reviewed your order information and found that the first order you claimed was not received. We reshipped the order and the same day you received the new order you went online and did a return and sent the items back. We issued a credit on 4/1/24 for ****** and after reading your review we gave you the original shipping back of $18.00.Review from De T
1 star03/18/2024
I was a believer in weathertech products. I am very disappointed that weathertech does not stand by their lifetime warranty.I received weathertach under the sink mat for Christmas. Unfortunatel, there was a spil not anything weathertech would not replace. I was told the mat protected the cabinet. The mat is wrinkled now and is uneven. Weathertech customer service said we could buy another one and they would pay 1/2 the shipping but would not replace. I guess this is their lifetime warranty. Weathertech products are expensive. I own front, back seat mats and trunk mat. Oh yes their cupphone holder as well. They did replace this item when the phone holder broke. Weathertech stand behind your products.WeatherTech Automotive Accessories Response
03/26/2024
We apologize for the inconvenience. We will replace the sink mat in Tan.Review from Frankie B
1 star02/04/2024
The rear mats for my 2022 hyundia sonata have roll up around the edges purchase a set for my Silverado from another company no problem the weather tech mats were real thin
Customer Review Rating
1.08/5stars
Average of 25 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.