ComplaintsforMiguel's Auto
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Complaint Details
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Initial Complaint
08/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
****** auto repair shop) ***** has charged me$610 for some service that is totally incorrect, he is charging me 4hrs. Service fee of $510 for a service that did not and should not have taken 4hours to administer, the service should have only taken 1 hour to 1 1/2 to take the head's off the engine to be able to go inside to see what the problem is with the motor. Also, when I call the repair shop when my car stopped, and I told ***** that I was calling AAA to have my car towed to the shop, and I did call AAA membership to get the car towed to the shop, but instead ***** showed up with a AAA tow truck, so the schedule tow service was cancelled because he showed up with a AAA tow truck, I have a. membership with AAA, and I should not be charged by ****** Auto Shop/*****. ****** auto repair shop/***** is charging me illegally, as well as charging me way too much money for a service that I didn't agree to it.Business response
08/22/2023
SHE WAS TOLD THAT WE HAVE TO OPEN UP THE ENGINE TO SEE WHAT WAS WRONG WITH IT, THEN WE GAVE HER A QUOTE. THE SHE TRIED TO GET FINANCING WITH A FIANCE COMPANY AND WAS DENIED. AFTER SHE DIDNT HAVE MONEY TO GET IT DONE SHE WANTED TO TAKE THE **** I TOLD THERE WAS GOING TO BE A FEE FOR INSPECTING THE *** AND THE TOWING, WE TOOK 4 HOURS TO CHECK THE ENGINE AND CHARGED HER FOR THAT TIME WHEN WE SHOULD HAVE CHARGED HER FOR 6 HOURS EACH HEAD BUT WE GAVE HER A DISCOUNT. WE BASE OF LABOR RATE OF ******** AND IDENTIFIX. BUT FIRST SHE CALLED ME TO PICK UP THE *** BECAUSE STRANDED ON THE ***** I PICKED HER ** IN MY NEW BUT USED TRUCK THAT HAS THE *** STICKER ON THE SIDE. SHE NEVER LET ME KNOW SHE HAD ***. TOLD HE I WOULD GIVE HER AN INVOICE FOR THE TOWING AND ALL SHE HAD TO DO WAS GIVE IT TO HER INSURENCE TO GET REIMBURSE FOR THE ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.