Customer ReviewsforULTA Beauty

Never again! Friday came in for an appt and was told they could not honor it because of double bookings, despite calling an hour before to confirm. I was rescheduled for Saturday and came in discussing what happened the day before with the stylist *******, because she didnt speak to me the day before. She shared many excuses but no apology, and I brushed it off because I just needed to get my daughters hair done for school. I said as much and also stated, Its a new day; lets just move onMy daughter has her hair detangled, washed, and conditioned and is then put under the dryer. At this point, we have been at the salon TWO HOURS. I never complained and just arranged for my oldest daughter to meet me so she could take my youngest daughter home if need be. Well, somewhere along the line, I guess because I was quiet & didnt really talk to *******, she decided she didnt want to finish her hair. I said But, wait she is supposed to be getting a silk *********** rudely says I know. I wont be doing it.You can only imagine my frustration as I stand there with my daughterhair wet and plastic bag on her head. I exercised restraint, left the store, and called the manager ****** later after I calmed down.All ****** did was attempt to gaslight me into thinking I did something wrong. I believe I was refused service because I wasnt overly nice and management had already discounted the silk press service, so she didnt want to do it anyway. All they did was waste hours of my time and several gallons of gas. I am shocked and appalled at not only how I was treated but the excuses cited to justify the actions such as well you threw the clips on the ground (after I was told services were being halted) or well you were asking for discountsHow is this disrespectful? I only asked about a discount because I wasnt told that straightening services were already discounted and was told I would be charged extra for detangling.

Hello, Mo. We sincerely apologize that you and your daughter had this hair service experience at our Salon as we know how disappointing this might have been. We do see that our teams have escalated this over to the ****************** team. Rest assured, we are following up to make sure this gets looked into further for you. We appreciate your patience!

I am unable to place orders online. And when I called customer service they said that there is nothing that they can do.

Hi, Bhumi! We apologize that this has been your experience as we know how disappointing it must be for you to not be able to place an online order. Our Guest Services team would like to investigate this issue further to ensure this does not occur again. We will follow up with you via email to discuss this matter further!

I filed a complaint through Ulta customer service department on June 24, 2024 regarding an a salon issue and the lack of resolve from store management or the district salon manager. Details of that complaint arent really necessary because my reason for this review is due to the lack of follow up from Ulta on my complaint. I have called customer service 4-5 times since logging my initial complaint in June because no one has reached out. I keep being told it has been escalated to their ******************** Ive spoke to several managers as well. None are able to transfer me to the department reviewing my complaint or to the ***************** I think 2 months is an absurd amount of time for a customer who has a complaint to not get a call or email addressing the issue.

Hi ********. We apologize that this has been your experience as we know how disappointing it must be for you to not have this issue resolve. Our ************** team would like to investigate this issue further to ensure this does not occur again. We will follow up with you via email to discuss this matter further!

I shopped at Ulta Beauty, they asked me to register for rewards program, but they never told me they were selling me a mastercard. I even asked when system was asking for my SSN & other details, why is that so just to login to rewards program, they said I need to enter all details to get the 20% discount. They never mentioned coz they were selling me a mastercard.After that when I didn't receive my card for almost 20days, I called to check, they said they don't have the right address, this happened 4-5 times, calling them & saying I don't have my card yet & they say its wrong address, every time I corrected it & every time they said 'your address is updated & your card is shipped with speed post'Finally after 4 months & wasting 5hrs of phone calls I received the card & the statement with bunch of late fees for every **************** getting accumulated. I called them to remove this fees, because I was just calling every few weeks to somehow get the card so that I don't have to pay the late fees.Finally I was tired & I said I will not pay the late **************** but I am ready to pay the exact purchase amount I made. They closed my account & disconnected my call by saying they can't hear me. Today I have the full balance + late fees + interest sitting on my account for someone else's mistake. May be entire Ulta beauty master card ******************* bank is a scam. They probably do this intentionally to make money, because people just might pay the *************** without knowing.Worst services ever! Ulta beauty mastercard!

Hi Shuddha. We are sorry to hear this was your experience at our Ulta Beauty store. For our guests safety and security, all of your credit card information is stored with ************** and we are unable to access it. If you need to make a payment or have any questions regarding your Ulta Beauty Rewards Credit or Master Card, simply contact ********************* directly at **************. Regarding the store associate not fully explaining for what you were signing up for, we will go ahead and send this feedback to our team as we want to prevent this from happening again. Once again we apologize for any inconvenience this has caused. We hope you have a lovely rest of the day.

I recently started having electrical problems with a dry bar blow dryer I had purchased At my nearest ulta location in 2023. I went to the ulta store on August 4th and they said that without my receipt I couldnt exchange it for store credit. I told them I had no idea where the receipt was and they said they would try and look it up for me. They were also unable to look it up because their system only goes back a few months. I said okay no problem Im gonna call customer service to try and locate my receipt. I called customer service and the person I was speaking to told me that they found my purchase but that it was against company policy for them to give me my receipt. I was shocked and I didnt understand why because it was MY purchase and I was having problems with the product. I asked to speak with the supervisor 3 times during that conversation and they refused to transfer me until I kept insisting. The supervisor was more unhelpful than anyone I had spoken to. When I went back to the store they said they can give me store credit for the lowest price it was ever sold at and I said that was fine. They said they would give me store credit for 12 dollars when I paid 150 for the blow dryer. I refused and went home. I recently found my receipt with the full price on there and went back to the ulta AGAIN and i had the worst customer service experience. I got passed around from manager to manager until I was rudely spoken to by one of them that told me they were unable to give me store credit because it has been a year since I bought it. I told them that I was not told this before. All I was told was that I needed proof of purchase and she started causing a scene with so many people around. I was very embarrassed. She also told me that I had to call Dry Bar to get this handled which I had never heard of because I bought the product from Ulta not DryBar. After wasting so much money and gas going there Im left with nothing but a broken blow dryer and embarrassment.

Hi *******. We can see how frustrating it has been for you to experience this issue at our Buffalo store. We will go ahead and follow up with you via email. Once again we apologize for any frustration this issue has caused you. Have a lovely rest of the day.

I went into Ulta because my friend gifted me a gift card for my recent birthday and I also went to pick up a $70 order from online. I go to the register and ********* checks me out and she asked me if I wanted 20% off my purchase I said No I will pay the remaining balance after gift card is used. She says it will help with my purchase, I asked her is it a credit card, she says no its a discount card, I said are you sure its not a credit card and she says NO, she said check the monitor and make sure your information is correct, I than noticed it asked for the last of my SSN number, I said you sure this is not a credit card and she says its just a discount card. She started to finish the transaction and says I dont owe anything and I was like how? She says its the 20% discount took care of the $69.34 amount. I thought that was strange, so she throws the Ulta brochure in the bag and says it will explain everything. I go to my car and immediately read the brochure and it was a Ulta Beauty credit card. I instantly started to shake because I'm in the process of buying a home an a credit card will mess up everything. I run back into the store and asked her why did she lie to me an she says its a discount card, I immediately asked for a manager, I was told the ** ***************************** was not in today. ****** was another manager that came to the front and ********* instantly lied and said she told me it was a credit card. I was so disappointed that she would lie, and I had someone on the phone and a customer behind me who heard the whole conversation at the time. ****** contacted the credit card company to try and stop everything, but I'm not sure if that will help with my house purchase. Something needs to be done about her scamming. I am not a person that easily buy things I don't want and she really made me feel very helpless at the time cause she signed me up with no full knowledge of what I was really signing up for. She probably have done this to multiple people.      

Hi *******, thank you very much for reaching out to share your experience. Please know we take this seriously and we can understand how this would be upsetting. We can confirm that this has been appropriately escalated to store leadership. We'll be following up on our end to ensure they are able to get in touch with you as soon as possible regarding your experience. Thank you for your patience.

I contacted Ulta four times about a charge on my account saying I did not pay my bill correctly online. I verified my ***** payment got confirmation of payment. The computer obviously did not put in my correct account number and I was charged ***** fee plus 2.00 interest. On my ***** balance what a poor no customer service response. I was told to my would contact me in two days then told by another person it could Take 90 days for a response. After reading all the negative review I will not shop there anymore. I paid the ***** to avoid any collections but I feel !they dont care about the customer or the right way to. Handle a problem. People be aware they dont care about you just give you the runaround and will not do whats right. Dont shop there !!!!

Hi ******, thank you for bringing your concerns to our attention. We can certainly understand how this would be a frustrating experience. For our guests safety and security, all of your credit card information is stored with ************** and we are unable to access it. If you need assistance or have any questions regarding your Ulta Beauty Rewards Credit or Master Card, please contact ********************* directly at **************. Thank you.

Ulta cares nothing for customers privacy, information security, time and ultimately their business. My account has been hacked three times in the last 6 weeks. I'm promised follow up and precautions are being put in place and nothing happens. Their guest services will let any random person contact them to make changes to an account and ultimately redeem rewards points. It takes hours to resolve and just results in nothing. Terrible company. You can get products from many other places. Save yourself the trouble.

Hi ******, we sincerely apologize that you have had unauthorized activities on your Ulta Beauty rewards account as we know how frustrating this might be. Our ***** Services team would like to investigate this matter further to ensure this issue does not occur again. We will follow up with you via email to discuss this matter further!

I had an amazing experience at Ulta. Ally gave me the best haircut. She is knowledgeable and friendly. She listened to me and gave great advise. I have had good stylists before and **** is the best. I also had a makeup consultation with the *** professional. I dont know much about makeup and ******** was incredible. She used the right colors for my face and everything looked awesome. She also gave me tips on how to use the products. I left feeling better about my look then I have ever before. I will definitely be back. Often.

Hi *****! We appreciate you for sharing your amazing experience with our team, this makes us so happy to hear you loved the results of your services. We'd love to share this with the store team where you received these services. If you are able to, please reach out to our ***** Services team with the store location so we can pass along this recognition. Thank you!

**************** or any contact issues are very disappointing. It seems as if they can't do anything when it comes to something in your cart that was not checked out yesterday because of issues I had that were corrected today. And the one item that went off sale today was the biggest item on my cart. The employees in the store locally are amazing. This has nothing to do with them this was an online situation. But for anyone trying to correct one of their mistakes, I suggest you just walk away. Because they will not do anything for you. Even if it's their fault.

Hi there, thank you for sharing your experience. We're very sorry to hear that we were unable to assist you regarding your online shopping experience, we'd certainly be disappointed too. At your earliest convenience, we invite you to reach out to your preferred ***** Services contact channel with more details so that we can take a further look into this for you. Thank you.