Business ProfileforRainstorm Car Wash & Lube

I've used this company for many years for oil change services and had no problem up until a recent experience. The oil lube company keeps changing their business names from Damask or ****** to Rainstorm Car Wash & Lube. Here's my complaint, I received an oil change on January 16, 2023 and on March 23, 2023 oil leaked out of my car as I was traveling on the expressway in *******, ** my car started losing power and I quickly pulled over on the shoulder, spuddering, I tried to start up my car and no response. I got my car towed to a mechanic shop. The mechanic evaluated my car the next day and the result was the plug was came a loose. I reached out to Rainstorm Car Wash & Lube in ***********, ** where I had my oil service done and filled out an incident report, submitted pictures of my car, and emailed estimates from a couple of mechanic shops. The response from Rainstorm seemed to move under body, and the communication was very quick until May 4, 2023. It is now June 11, 2023 as I typed out this complaint. I received the last email communication from Rainstorm as it was an Incident Claim / release letter. The letter included the amount Rainstorm are willing to pay to get my car fix.. Me and my dad followed up multiple times since 5/4/2023. The disclaimer letter seemed very plain. There were no letterhead and no contact information. I researched for the main office on ****** and was told by *********** location the office is located in the **************** in which I couldn't find Rainstorm . I need help on how to get this resolved. The manager at the *********** location indicated he called to owner or whomever in charge to handle this type of claim. We asked the manager, can we have the contact info and he doesn't have it as he relays our information to the manager/owner. What shall I do when we don't know who to call?.

Dear ******,Thank you for taking the time to leave feedback about ************* experience. We are sorry your most recent experience did not live up to your expectations. If this issue has not yet been resolved, please email ************************************* so we can connect you with the site manager and help you to get your damage claim resolved.