Business ProfileforAspen Dental – Bolingbrook

My wife and I scheduled a routine dental exam in July of 2023. We did not have any complaints of any aches/pains/soreness. We previously were seen at another Aspen facility in 2022. This time, they insisted we get over 20 x-rays of our mouths, for no reason at all. We were re-assured that our insurance would cover the cost. In March of 2024 they billed us each for $180 for the x-rays. We have Tricare and do not pay a deductible when going to the dentist for a routine exam.I tried calling the practice to resolve the issue. I couldn't get through to anyone. I tried several days and several different times. I could never reach someone.I tried calling the Aspen number on my bill and was on hold for an hour and had the call end on me. I persisted and tried calling again. I finally got through after over half an hour of being on hold. I told the individual what had happened and they attempted to get the office manager from the Bolingbrook location on the phone. I was put on hold. After the individual came back on the phone, I was informed that the office manager has escalated my case and I would receive a call in the next two days.I never received a call. Instead, they sent my bill to collections. I would gladly pay the bill if I had a medical issue that I needed them to fix. My wife and I just got routine exams and cleanings, nothing special. I know my insurance covers routine exams. We did not ask for x-rays, nor did we need them.