Customer ReviewsforULTA Beauty

I have sent 3 emails and chatted with representatives. Ive tried placing an order with ulta since Friday (4 days). First it showed that I needed to verify my cvv when I tried placing the order using my PayPal account. I was told to reach out to PayPal for help. I did and verified everything with them. I tried placing the order again and I received the same error. I tried using my PayPal debit card, and two other cards. All come back showing the same issue. I also tried deleting and redownloading the app, as well as using the Ulta website. Ive sent emails and no response. Hopefully I can get some sort of assistance by doing this because nothing else works. Bag ID **********

We can see how frustrating it could be to not be able to place an order, *****. We would be following up with you via email so we can assist further. Have a great rest of the day.

Ulta **************** is dishonest and unprofessional. They promised a supervisor would call about missing items in my order, but they never called. I was never reimbursed or sent replacement items, but instead I was blocked after I escalated the item to PayPal after no response or resolution. Horrible customer service!

Thank you for sharing this with us, *****. This is not the type of online experience we want you to have. We will follow up with you via email. Once again we apologize for any inconvenience this has caused. Have a great rest of the day.

I love the store and products. I have a huge problem with their credit card. You cannot cancel an order efficiently. I had fraudulent activity on my card. Someone changed my address 3 xs in two days. I called to report and they allowed it again and it was sent to an address in ********!!!! Terrible customer service regarding the credit card. I have been a longtime member. I am paying card and canceling. Sephora will get my business. Return policy is awful.

Hi *****, we truly appreciate you for sharing your concerns. We can understand how this would be upsetting to experience and we're very sorry for this situation. We can confirm that our team was able to remove the unauthorized information from your account, however we do apologize for the trouble experienced with your attempt to have the order cancelled. For our guests safety and security, all of your credit card information is stored with ************** and we are unable to access it. For any assistance regarding your Ulta Beauty Rewards Credit or Master Card, please contact ********************* directly at **************. Thank you again for sharing your feedback as it allows us to continue to improve our guest experience.

-10 is my review. I cannot get a resolution to my issue. i cannot see YTD spent with Ulta and how much more i need to spend to get to the next level (diamond). I have spent days trying to get this issue resolved. i got an email today saying my account is linked,, however, when i tried it, it doesn't work. I uninstalled the app, re-installed it, shut off phone, turned back on and nothing has been resolved. i dont want to call in every time i want to see how close i am to the next level. i called ***** Services, totally useless as far as i am concerned because every time i talk to someone, they tell me they have to escalate to the next level but nothing still has not been resolved. I called corporate and no one ever answers the phone. i dont see how you stay in business with customer service like this. i need to be compensated for my inconvenience and trouble i am having with your company. Horrible customer service. You just get the run around with no resolution in sight.

Hi ******, thank you for sharing your concerns. We can certainly understand how frustrating it would be to be unable to see your year-to-date spend so that you can keep track of your progress. We can confirm that we have reviewed your recent contacts and the issue with your app has been escalated to the appropriate team. We appreciate your patience and understanding as our team investigates this. Thank you.

I have read many Ulta complaints and reviews so I know I will get a cookie-cutter response from their customer service after this review, with no resolution to the issue. Ulta uses several distribution or fast-fulfillment centers throughout the country to ship products to consumers so we potentially receive them quicker when not picking up items from the store. However, I placed 2 separate orders, days apart from one another, and when the boxes arrived they did not contain what I originally ordered. Ulta says they will reship one of my missing items because it was under a certain dollar amount and wouldn't have to internally investigate it. However, I ordered a 5 ounce bottle of ***** cologne as a gift for Father's *** which cost $200+ and it wasn't contained in the box that the packing slip says it was in. This ***** cologne never arrived and I guarantee Ulta will say that it was shipped from their distribution or fulfillment center and they have confirmed this to be true. After several emails, phone calls, etc. asking for Ulta's proof that the cologne was shipped, the only response I have received is this: "After partnering with our fulfillment teams, we were able to confirm that the package left our distribution center the expected weight when all items are included. With this confirmation, we are not able to reship / refund your package. We thank you for your understanding." Yet, I ask for proof of what the weight of the packages were when they left the fulfillment center and they don't have any documentation of this they can provide. How does a consumer protect themselves against a situation where someone within Ulta's fulfillment centers are stealing products from customers who have paid for them, if they don't video record from the time packages are dropped to the time they are opened to ensure all contents are there? There is enough evidence being posted on other platforms with this same complaint and consumers say Ulta will not resolve. I'll bet the same.

Hi ******! We understand how frustrating this experience has been, and we're happy to clarify. Our distribution centers have an expected weight for every item included, and after a thorough investigation with our team, your order met the expected weight. The risk of loss for any items is placed upon the purchaser once we have handed the order off to our carriers. We hope your next experience will be a great one!

On June 1, 2024, I had placed an order for multiple items and I received an email on June 2, 2024, with a tracking number shipped from **** I was shown an estimate delivery date for June 10, 2024, but there was no movement and I contacted ULta customer support, I was asked to wait till June 10, and I had told them I am traveling so I need it by that certain date, and I was assured that it would be delivered during that time frame. Then I get an email through a supervisor the next day stating it was delivered on June 6. I tracked it and mine still showed awaiting carrier pickup, I have all my email proof as well as tracking. I was then sent a picture saying it was delivered by UDS not through **** Today is June 13 and on June 7 I was told an operations leader will send me an email with an update, but I didn't hear anything back and I emailed the June 13 and I was told they can't do anything because it was delivered by UDS and NOT **** Now neither do I have the package and I did ask my condo management, but they don't have it nor was it left inside an amazon hub. The total amount was ******. I am at a loss because of their issue. They want me to be liable for something they did. How was I supposed to know UDS delivered on specific day when I was given *** information. I have all the proof needed as well. I need help getting my money back now. NO more ULTA for me. Thanks!

Hi *******! We always strive to provide the best service possible to our guests, so we're sorry to hear this, and we know how frustrating this is. We've forwarded this order issue to internal teams, and we will reach out via email as soon as we have any further updates on your order. Thank you for your patience while we look into this! ??

The statement was sent to the old address, so I had forgotten the cutoff time since I did not receive the bill. They never accepted that it was not my fault the statement was sent to the old address and refused to reverse the late fee. Please note, the cut off time was missed by half an hour not even an hour. This was not fair, and I would not do business with them anymore.

Hi Laleh! We completely understand how this experience may have been frustrating. However, for our guests safety and security, all of your credit card information is stored with ************** and we are unable to access it. For further assistance or questions regarding your Ulta Beauty Rewards Credit or Master Card, simply contact ********************* directly at **************. Have a wonderful day!

FALSE ADVERTISING!!!! We purchased Dashing Diva Glaze products based on in store signage (later confirmed on the website) for a gift with purchase on 6/9/2024. After purchasing, we asked about the free gift. At that point, the cashier informed me that the store never received the free gift. So they did not have the free gift they were promoting in the store. I reached out through chat and was told to contact the store. The chat agent then ended the chat before I finished responding. The email to the corporate office was ignored. The store should have covered the signs or removed them, since they never received the gift. This does not fall under "while supplies last" because the store NEVER had the supply to give out. I do not know why Ulta thinks these are appropriate business practices, but they are not. Do not trust them.

Hi ******! We are sad to hear that you had a negative experience at our store, and we'd like to connect with you further on this. While gifts with purchase are while supplies last, please respond to the email from our guest services team sent shortly after this, so we can take a closer look at this. Thank you!

I received Salon services on 6/7 at the Ulta on ***************************, store #***. I am a regular customer and my services were done by my regular stylist. I asked for a cut and highlights with olaplex which I have done many times. My appointment took no longer than normal. I loved the results; my stylist is talented. *******, the salon manager, helped the stylist print the ticket in the salon. Then the salon manager took me to the register to check me out. I was charged for full highlights, accent highlights, olaplex, and a hair cut. After tipping 20%, my total came to $405. This is way higher than I normally pay. I was shocked but I paid and left. I am not a person that ever complains about anything and it is difficult for me to speak up. I left the store feeling taken advantage of and it really was bothering me. After thinking about it for a couple days, I worked up my nerve to go back to the store and have a conversation with the manager. The same salon manager who ran my ticket and checked me out was the person who I was referred to speak with when I returned to the store today. I explained to her that I did not think that I should be charged for full highlights which in the description says a full head of highlights and accent highlights. She said that a full highlight is only 34 foils and that my stylist did more. I said that was never told to me and if I knew that I would be charged $92 for more than that I would not have agreed and I did not ask for more than 34 foils. I said I would like the stylist to keep the extra tip but I would like to be refunded $92. She said she would have to consult her stylist before she could do anything. So for a second time, I left the store feeling upset, hurt, and unresolved. I now think the salon manager knew she was padding the bill in the first place. She could have quickly resolved this today but she did not. I am unsure how this matter will be resolved but I am very unhappy about this experience.

Hi *****, thank you for reaching out with your concerns. We're very sorry to hear you were charged more than anticipated and that you have had trouble resolving this with the store manager. We can certainly understand how frustrating this would be. We can confirm this has been escalated to district leaders at this time. We apologize for the delay and we'll be following up with them to ensure they are able to get in touch with you quickly. We appreciate your patience and understanding.

FALSE ADVERTISING When I googled a hair styler it showed on ****** that it was on sale for $*****. When clicked on it takes you to Ulta website and shows the same price at *****. Add it to the bag and its $80. I tried the chat with the company, it wasn't working. I called and was told the sale expired. I said it is still showing on ******. The man said they would not honor the price and hung up on my. I tried to call back hoping for a different person but was hung up on before anyone answered. I will never shop at Ulta again. This was the wrost customer service experience I have ever had. For such a large company to use false advertising and a bait and switch is unacceptable. Unfair Business Practices

Hi ***, thank you for reaching out with your concerns. We can certainly understand how frustrating this would be and we sincerely apologize. We invite you to please reach out to our ***** Services team at your earliest convenience either via ******** Messenger, Instagram Messages, X ****** Messenger, or through the ***** Services Center on our website so that we can take a further look into this for you. Thank you.