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ComplaintsforMr. Transmission-Bolingbrook
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Complaint Details
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Initial Complaint
07/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dec. 2022 Brought in a fully functional transmission to have a front seal leak repaired, They suggested a full rebuild and I figured while it is out I gave them the go ahead for rebuild. After reinstalling the transmission it slips and does not shift correctly, I brought it back in mid June 23 (as car is a summer car only) and was charged for "tuning the trans" as it was not in the car during repair. Upon driving back I have same issues- Nothing fixed. I called soon as I got home and told them same issue. They suggested I bring it in again when "Trans builder is in to look at it" and promised to call me. I have called every monday for over a month and keep getting brushed off, I called corporate office the week of **** for assistance. After calling the shop again on **** for assistance the owner would not take my call and I was hung up on 3 times by 3 different people after giving my name on the phone. The guy from corporate even told me that the owner is not responding to his emails. Very unprofessional and not honoring the warranty. I would like a refund and I will happily go to another shop for repairs. What kind of business hangs up on customers????? They are blaming the issues on my car because it is older (****) however I fully disagree and note everything worked perfectly (except the small leak) prior to them "Fixing it"
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.