Business ProfileforNorrenberns Pool & Spa

On April 10, 2023, I ordered a pool liner through Norrenberns Pool and Spa. I wrote out a check for 75% of the liner, $6,168.10. The owner of Norrenberns Pool and Spa told me it would take 3-5 weeks for my liner to come in. The liner took 3 months to come in; the month of July was half over. The pool liner did not fit our pool. We were given 2 options: 1) we, the customers, order a new liner and wait 3-6 weeks which we did not believe or 2) they construct our pool to make the pool fit. Construction was made to our pool seats to make the liner fit and we were told that we would get a discount. The liner popped out of the pool 3 times in different places the first week and the company used a hammer to put the liner back in place. We fear the liner is too short and that is why we had issues immediately after installation. The liner also has air or water behind it. We can see it moving. There is also a dip in the seat where the company constructed the seat. We never received the warranty information the day of installation. They also installed a pool cover the same week as the liner that we ordered in the summer of 2022 and were not given warranty information on it either. We received the bill and were only given a $500 discount which came from *** **** ********* the pool liner company. We wrote a letter 3 weeks ago and hand delivered it to the owners that explained our frustration and the stress this situation has caused us. The owners have made no attempt in contacting us. We have a liner that was installed a little over a month ago with many issues and we have been treated unfairly by the owners of Norrenberns Pool and Spa. We also paid $586.86 for a pool opening and the week after our pool was opened, we received the form from Norrenberns to close the pool and the money we owed for that. We only were able to use our pool a few weeks before school started and we feel the closing should be on the owners, not the customers. We feel we have been taken advantage of.