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ComplaintsforYasini Jewelers
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Complaint Details
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Initial Complaint
10/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 08-18-2021 I went into Yasini Jewelers in ************, ********. This is one of their chains even though they are registered in ********. I purchased a set of bangles and the deal the sales person gave me was that any grams over the ********************************************************************** that it would be the same price and that he was giving me a good deal. I paid that day and they have had my money this entire time. It was supposed to take only a month to complete. It has taken over two months. They contacted me today on 10-25-2021 that my order was ready and that I owed an extra $560. I explained that the salesperson who sold me the bangles explained to me that the finished order would have extra grams of gold, but that he wouldnt charge me for the extra grams of gold it would take for the larger size so in the end it would lower the overall price since I would get more grams for the price he gave me. He said this would end up being a deal for me and that since Im purchasing so much he would give me this deal. He even said that this would help offset the surcharge for using an ***************** When the owner called me to tell me my bangles were ready and I owed this amount, this was a bait and switch tactic. His sales person gave me this initial price and told me to not worry about the added grams, that I would not be charged for it and it would be a deal since I was purchasing over $4000 in gold. Then two months later the owner calls me and says that I owe an additional $560 and that he isnt in the business of giving free gold out. I told him that is how it was sold to me and that they should not bait and switch their customers. All consumers should beware of this business before interacting and dealing with them. At the end of the phone call, the owner told me that I was an idiot who didnt know better because I was a woman. This business clearly discriminates against women, who are the core consumers of his business.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.