ComplaintsforServPro of Elmhurst
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Complaint Details
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Initial Complaint
09/08/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Hired them to tarp my roof after a storm around july 2022 and they subcontracted the job out to another company the other company came out and did not tarp my flatroof like i hired them to the company they subcontracted billed them for tarping my flatroof and they are trying to make me pay for it even though the work wasnt performed i have pictures and invoices called and talked to them both ***** and **** who are employed there agreed that the subcontractor did not tarp my flat roof and would talk to the owner and adjust the bill but after not hearing from them and calling back and talking to one of the owners ***** he insisted that i had to pay even if the work wasnt performedBusiness response
09/13/2022
BBB,
132 *************************************
*********, ** 60164Work was performed on 7/25/2022 @3:10pm as you can see in the time stamped photos. The shingled roof was tarped and the flat roof was secured with tar and nails. The complaint is we did not tarp the roof. You can see the tarp of the roof and the sealing of the flat roof. The work has been completed and the owner does not want to pay a bill that has already been paid by the insurance company. All of the jobs we do are reviewed by the insurance company and our main office in ********, **. So, if the insurance company and our Headquarters is approving the work performed and has paid the insured for the work the only conclusion that I can come up with is that the client is engaging in insurance fraud. We consider the complaint closed and payment needs to be issued for the service performed. If you need any other information please let us know and we can provide it but we believe it is an open and shut complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.