ComplaintsforRobert Bosch LLC

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Initial Complaint
06/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
BOSCH REFUSES TO SEND ME TO THE CORRECT DEPARTMENT FOR CRITICALLY NEEDED ASSISTANCE.I AM DISABLED WITH POSSIBLY CANCEROUS TISSUE AND CANNOT AMBULATE EASILY.I AM A US VETERAN.MY WATER HEATER HAS GIVEN ME NOTHING BUT GRIEF SINCE I PURCHASED IT 7 YEARS AGO.I HAVE REPLACED 2 THERMOSTATS, AND NOW THIS ONE NEARLY CAUGHT FIRE AND SMOKED UP MY ENTIRE HOME WITH NOXIOUS FUMES.BOSCH DOES NOT GIVE THE OPTION TO GET TO THE CORRECT DEPARTMENT VIA THEIR WEBSITE, AND THERE IS NO LINK OR CONTACT INFORMATION TO GET TO THE RIGHT DEPARTMENT.I AM A RETIRED IT TECHNICIAN, AND I AM FULLY CAPABLE AND QUALIFIED TO INSTALL, ***** AND DIAGNOSE THE ENTIRE SYSTEM, WHEN I AM HEALTHY.I HAVE NO HOT WATER NOW, AND NO WAY TO RESLOVE THIS ISSUE.***THIS IS HEINOUS***
Business response
06/05/2024
Thank you for contacting Robert Bosch LLC. The complaint filed with BBB has been directed to the wrong business. This profile is for Automotive Aftermarket products and not for Home Comfort related products. Please resubmit your complaint to the proper profile. Contact information can be found at the following web address. ***************************************************************************************************************** you again for reaching out.
Customer response
06/06/2024

Complaint: 21797907

I am rejecting this response because:
This corporation has so many tentacles, it is clearly uncertain the entity that is responsible. I am also unsure as to whether my acceptance of aforementioned response will prevent me from filing a new complaint with BBB.
I furthermore require a copy of this business' response, in the event that I decide to litigate. Please send to my email, currently on file with the BBB.
-Thank You in Advance-

Sincerely,

*********************************
Business response
06/07/2024
Again, the complaint filed with BBB has been directed to the wrong business. This profile is for Automotive Aftermarket products and not for Home Comfort products. Please resubmit your complaint to the proper profile.
Contact information for Bosch Home Comfort products can be found at the following web address:
***********************************************************************************************************;
Customer response
06/07/2024

Complaint: 21797907

I am rejecting this response because:
These people (Bosch) are not good people, no matter what department.
If I were the manager in charge, I would make SURE the correct department got this complaint, instead of dismissing the responsibility of my error and ignorance of my gross negligence.

Sincerely,

*********************************
Initial Complaint
05/25/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a Bosch dishwasher for $1200 on 9/2020. This product broke down last week 5/2024 and I got a Bosch authorized service technician to come and evaluate as per their recommendation. They say the cost to repair it is $800 plus the service call fee of $165. Bosch has offered to pay for 50% of the parts for the repair, which will amount to about $200 of the total. I asked them to cover the entire repair since this is an expensive unit and is not even 4 years old and now requires major repair work. They declined.
Business response
05/28/2024
Thank you for contacting Robert Bosch LLC. The complaint filed with BBB has been directed to the wrong business. This profile is for Automotive Aftermarket products and not for household related products. Please resubmit your complaint to the proper profile. Contact information can be found at the following web address. *****************************************************************************; Thank you again for reaching out.
Initial Complaint
05/16/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Purchased a fridge in September 23, it stopped working in March. Round and round with repairs and different diagnostics- no fix for months- we bought a new one because we needed to have a fridge. Literally the exact same fridge, we had the same model before (previous home) and loved it - but now this new one (#3) is leaking water.Bosch doesnt care! 2 of 3 refrigerators are lemons. Weeks to get someone even out to look at it! Once again we have a broken $3.5k fridge in the garage that no one can explain and Bosch wont do anything about it it cools now? but didnt for months with no lights.. and had dents galore from the repairs, and now ANOTHER that is leaking water We have a toddler , Im pregnant and we are trying to move. I feel helpless and broke from this. I want ONE fridge that works. Both fridge ids are attached
Business response
05/20/2024
Thank you for contacting Robert Bosch LLC. The complaint filed with BBB has been directed to the wrong business. This profile is for Automotive Aftermarket products and not for household related products. Please resubmit your complaint to the proper profile. Contact information can be found at the following web address. *****************************************************************************; Thank you again for reaching out.
Initial Complaint
02/21/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I bought my dishwasher from ********** on 8/16/23. In February ****, it was giving me an error code regarding a hose. Then a second error code regarding a heat pump/standing water. I contacted Bosch multiple times to get a repairman because it is still under warranty. They stated they didn't have repairmen in our area and we'd have to get a service that would charge a fee to come. After many phone calls, Hometown appliance out of ********** was approved, but they can't come until the middle of March. Almost a month without a dishwasher when I bought it new and it shouldn't have issues. I asked to simply return the product because it is no longer working after being only 6 months old and it has been a terrible hassle to get someone out here to confirm it doesn't work. They will not return it although it is still under warranty. I just want a working dishwasher to continue a normal routine for my large family.
Business response
02/22/2024
Thank you for contacting Robert Bosch LLC. The complaint filed with BBB has been directed to the wrong business. This profile is for Automotive Aftermarket products and not for household related products. Please resubmit your complaint to the proper profile. Contact information can be found at the following web address. *****************************************************************************; Thank you again for reaching out.
Customer response
02/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
01/30/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Bought a Bosch dishwasher on Lowes website and it said Up to $1000 rebate plus an additional rebate for the installation costs. purchased because of these rebate offers. tried to fill out the rebate application online, only to be repeatedly told by the website that the online application could not be completed. called Lowes. They said call Bosch. Bosch said call Bosch rebates. Bosch rebates said they needed a confirmation # from the online application in order to look up the application. I said it wont let me complete the online application, thats why I am calling you for help. She said to call ***** back. We called Lowes back. They said it was a Bosch rebate, not a Lowes rebate, and the rebate should go through once we received the dishwasher and entered the serial number. received the dishwasher 1/17/24. was installed same day. tried dozens of times with the serial # to submit the online application but were repeatedly told by the website that the application could not be completed. after at least 40 attempts we are still unsuccessful. have also called Lowes 4 times, called Bosch and Bosch rebates multiple times. ***** says call Bosch, Bosch says call Lowes. NO help. No rebate. finally went to the Lowes website and clicked on the option to submit the application by mail, since submitting it online was not working. When I clicked the option to submit by mail, an application form came up that said in order to get the rebate, MULTIPLE BOSCH APPLIANCES HAD TO BE PURCHASED. In 2 months and dozens of attempts to submit the online application, and multiple conversations with Lowes, Bosch, and Bosch rebates, NOT A SINGLE TIME DID ANYTHING ONLINE OR ANY OF THE PEOPLE WE SPOKE TO ON THE ***** SAY MULTIPLE APPLIANCES HAD TO BE PURCHASED. 1st time I found that was when I clicked on the link to submit the application by mail since we couldnt get the online application to work. MISLEADING, advertising!
Business response
01/31/2024
Thank you for contacting Robert Bosch LLC. The complaint filed with BBB has been directed to the wrong business. This profile is for Automotive Aftermarket products and not for household related products. Please resubmit your complaint to the proper profile. Contact information can be found at the following web address. *****************************************************************************; Thank you again for reaching out.
Customer response
02/08/2024

Complaint: 21221374

I am rejecting this response because:
This is the email that I sent to Bosch originally. At the bottom is a pdf of screenshots and documentation of their (and Lowes) false and misleading advertising. The only contact I have received from Bosch was a response to my email, not the BBB complaint. The original rebate advertisement was for up to $1,000 off the Bosch dishwasher purchase. After two months of frustration and multiple phone calls, emails, and complaint letters, Bosch offered me a $75 rebate and no commitment to future clarity/transparency in their rebate advertising. I am not satisfied with this response from Bosch.

Thank you,

***************************

Greetings,
>
> My parents (***** and ***********************) planned to get us a new dishwasher for Christmas. My mom has always purchased Bosch dishwashers, so she planned to purchase us a Bosch dishwasher. When researching Christmas sales she found the Bosch model she wanted to purchase on the Lowes website and it said Up to $1000 rebate plus an additional rebate for the installation costs. She chose to purchase the dishwasher from Lowes online specifically because of these rebate offers.
>
> We could have bought it somewhere else, but the rebates were why we bought it on that day and from that retailer. It said it had to be purchased before November 29, 2023 to qualify for the rebates.
>
> The day after the dishwasher was purchased online, we tried to fill out the rebate application online, only to be repeatedly told by the website that the online application could not be completed. We called Lowes for help. They said to call Bosch. Bosch said to call Bosch rebates. Bosch rebates (spoke to ***** on 11/28/23) said they needed a confirmation number from the online application in order to look up the application. I said it wont let me complete the online application, thats why I am calling you for help. She said we needed a rebate code or offer code from Lowes and to call Lowes back. We called Lowes back. They said there wasnt a rebate code because it was a Bosch rebate, not a Lowes rebate, and that the rebate should go through once we received the dishwasher and entered the serial number.
>
> We finally received the dishwasher on 1/17/24 and it was installed the same day. Now that we finally had the serial number for the dishwasher, we tried dozens of times again to submit the online application but still were repeatedly told by the website that the application could not be completed.
>
> This dishwasher was our Christmas present from my parents that we were very excited to get, however the experience has been marred by the fact that It has been an incredibly frustrating and time consuming experience trying to get the online rebate to go through and after literally at least 40 attempts we are still unsuccessful. We have also called Lowes four times, and called Bosch and Bosch rebates multiple times with no help. ***** says call Bosch, Bosch says call Lowes. NO help. No rebate.
>
> After dozens of attempts to complete the online application over the last two months, I finally went to the Lowes website and clicked on the option to submit the application by mail, since submitting it online was clearly not getting anywhere. When I clicked the option to submit by mail, an application form came up that said in order to get the rebate, MULTIPLE BOSCH APPLIANCES HAD TO BE PURCHASED. In the two months and literally dozens of attempts to submit the online application, and multiple conversations with Lowes, Bosch, and Bosch rebates, NOT A SINGLE TIME DID ANYTHING ONLINE OR ANY OF THE PEOPLE WE SPOKE TO ON THE ***** SAY MULTIPLE APPLIANCES HAD TO BE PURCHASED TO QUALIFY FOR THE REBATE. The first time I found that requirement was when I clicked on the link to submit the application by mail since we couldnt get the online application to work.
>
> This is MISLEADING, irresponsible advertising!!! This has been a horrible experience for us that began with purchasing a Christmas present.
>
> Next time we will buy a non-Bosch product and not from Lowes, as I feel that this was a deceptive and misleading advertising practice where you have to wait two months after a $1500 purchase for a product to be delivered and installed to find out that you are not getting the rebates that got you to make the purchase in the first place. DECEPTIVE AND MISLEADING AND UNACCEPTABLE!! My family have always been Bosch fans but not anymore!!!
>
> I will also be sending this complaint to Lowes and to the Better Business Bureau to report this false, deceptive, and misleading advertising. I searched online last night and found multiple other people online who have had the exact same experience as us for the exact same reason. Unacceptable.
>
> There is a pdf below with screenshots of the application process. The Lowes site and the Bosch site say nothing at all about needing to buy multiple items to qualify for the rebate. Of note, the NEW Buy More, Save More $1500 Bosch Rebate on the Lowes site says in bold letters Must purchase a minimum of 2 qualifying products. Likely because so many people had the same issue that we had where we were not told that multiple items had to be purchased until two months after we had spent countless hours online and on the phone trying to get our rebates.
>
> *************************** and *********************
Sincerely,

***************************
Business response
02/19/2024
Again, I would like to respectfully inform you that the complaint you filed with the BBB has been directed to the wrong Bosch business. This Better Business profile is for Automotive Aftermarket products and not household related products. Bosch Household will not see this complaint as filed. Please resubmit your complaint to the proper profile. Bosch Household contact information can be found at the following web address. *****************************************************************************;
Customer response
02/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I had inadvertently directed my complaint to the wrong subsidiary of Bosch.

Sincerely,

***************************
Initial Complaint
10/30/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have called your customer service for part# - ******** - they said it's discontinued.What are we supposed to do? The fridge B26FT is only 5 yrs old, now we can't use the water filter or make ice because we had to turn the water off. If we leave the filter in it makes a loud noise randomly.
Business response
10/30/2023
Thank you for contacting Robert Bosch LLC. The complaint filed with BBB has been directed to the wrong business. This profile is for Automotive Aftermarket products and not for household related products. Please resubmit your complaint to the proper profile. Contact information can be found at the following web address. *****************************************************************************; Thank you again for reaching out.
Customer response
10/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
08/28/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased a stove on June 2023 with one year warranty, the stove didn't function from 1st day, vendor sent technicians 5 times and wasn't able to fix the issue- Vendor requested to have license plumber and national grid to check the gas pressure- they have provided a note that the issue is with the Stove.Vendor is ignoring my request to replace the stove or to provide similar stove
Business response
08/30/2023
Thank you for contacting Robert Bosch LLC. The complaint filed with BBB has been directed to the wrong business. This profile is for Automotive Aftermarket products and not for household related products. Please resubmit your complaint to the proper profile. Contact information can be found at the following web address. *****************************************************************************; Thank you again for reaching out.
Initial Complaint
07/12/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I wanted to raise a concern with my Bosch vacuum cleaner. The vacuum cleaner has not been used for a long time but I am seeing issues with it. This was purchased few years back and is out of warranty but i have not used it for more then 10 days.As a loyal customer for ********************** using several of their products I expect the machine to have worked much better then it is now. The machine is not able to charge and I reached to customer support but they asked me contact Bosch nearby ******** and I have tried many times and it has not worked as no one picks the call or I am just left to wait.Looking to get this fixed or replaced if possible. Appreciate all help.
Business response
07/17/2023
Thank you for contacting Robert Bosch LLC. The complaint filed with BBB has been directed to the wrong business. This profile is for Automotive Aftermarket products and not for household related products. Please resubmit your complaint to the proper profile. Contact information can be found at the following web address. *****************************************************************************; Thank you again for reaching out.
Initial Complaint
11/10/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a relatively new slide-in range. Most recently I used the self-cleaning component of the oven. It is now not functioning. The appliance repair-person that came out said that the self-cleaning component burned up a part, and that this is a common problem.If this is a constant problem and issue why not correct it or warn the consumer? I am now having to deal with an expensive repair ($500-600) which hopefully will get completed before Thanksgiving. This is really unacceptable.
Business response
11/11/2022
Hello, the profile you registered the complaint with is for Automotive products only. Please contact BSH Bosch Home Appliance concerning your request. https://www.bsh-group.com/products-brands/customer-care
Initial Complaint
11/02/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am reaching out to you in an effort to obtain resolution to a pending repair, or replacement, of a Bosch refrigerator B26FT5OSNS/03, currently under the Bosch ***************** Plan (Extended Warranty Agreement Number BSH-******-1) which is valid through March 19, 2023. The refrigerator started malfunctioning in July, 2022. We have contacted Bosch (Robert Bosch LLC, *******************************************************************************************************) to get it repaired in accordance with the Service Plan. However, and despite numerous calls, emails, and empty promises from Bosch and representatives, we have not been able to get our refrigerator repaired nor do we have a certain date by which it will be repaired or replaced. On July 19,2022, we requested a service call from Bosch and opened a claim (Claim No. ********) because the unit is freezing our foods in the refrigerator section. A service person was sent from Bosch and he determined that a specific part had to be replaced in order to fix the problem. Bosch communicated to us the part was out of stock and that the part would arrive in August, 2022. Then, in August, 2022, Bosch communicated to us that the part would not be available until September, 2022, only to later change that date to October 19, 2022. Bosch committed to changing the refrigerator if the part did not arrive by October, 2022. As of November 2, 2022, no one at Bosch can confirm the date of arrival of the part, nor the repair of the unit, and they are not fulfilling their promise to exchange the refrigerator as promised. Boschs ******************* stated that they needed to replace the refrigerator because the part was not going to be manufactured any time soon. However, no commitment, nor a specific date was offered for this exchange. Bosch has not honored their commitments nor their extended warranty obligations. Thank you for your assistance to resolve this matter.
Business response
11/03/2022
Hello, the profile you registered the complaint with is for Automotive products only. Please contact BSH Bosch Home Appliance concerning your request. https://www.bsh-group.com/products-brands/customer-care

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