ComplaintsforMeta App
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
This ******* is a subsidiary of ******** and it claims to be a health and wellness *******, even though there is no physical address associated with it. Meta, the new parent ******* of ********, is compelling individuals to download the app in order to obtain unauthorized access to private information.Business response
07/28/2023
Good Afternoon,
This communication is in response to the complaint we received on 7/20/2023 where you stated the following:
This ******* is a subsidiary of ******** and it claims to be a health and wellness *******, even though there is no physical address associated with it. Meta, the new parent ******* of ********, is compelling individuals to download the app in order to obtain unauthorized access to private information.
Company Response:
META Teletherapy is a College Mental Health Marketplace. A counseling platform developed specifically for college students to help them choose and connect to a licensed mental health professional.Students choose a therapist they like, send a chat message, and connect at their convenience for talk, text, or video therapy sessions. Students download the META App from the AppStore or ****** Play Store for timely counseling help from their institutions mental health counselors or METAs licensed counselors.
META Teletherapy is not a subsidiary or affiliated in any way with ********.
We hope this communication has addressed your concerns.
Sincerely,
*******************
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Contact Information
1100 W Lake Cook Rd Ste 100
Buffalo Grove, IL 60089-2083
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.