ComplaintsforLupcon Contractors, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ignoring the issues with the original job, the roof was improperly installed and needs to be replaced. After minor repairs (replacing a few shingles that blew off), *********************************, owner of LupCon Contractors, LLC, said the shingles were defective and the shingle company would cover the shingles. He said, as part of the 5 year, all-inclusive warrantee, he would have the roof replaced at no cost to me (barring any plywood which may need to be replaced).As of May 10, he said we would have a new roof in 30 days. On May 13, he said the shingles were going to be covered. On June 10, he said the materials would be delivered that Wednesday. On June 17, he said they didn't have enough stock to deliver, but the following Monday they would and the product would be delivered that Tuesday, with installation to follow that Friday. On June 27, he said the materials would be in Wednesday, delivered the next day (Thursday) and the roof would be installed Friday.As of July 11, he said the materials were in stock, just waiting for him to schedule delivery and installation.I have been unable to reach him by text, email, or phone. Texts, voice mails have been left. As of today, both his primary contact number *************) and the BBB reference number *************) ring once, then provide a message indicating the number is not currently accepting calls. Additionally, their website is down. Only the ******** page for the business remains.Given the petition to revoke his supervisory release from jail in Lake County on record, pending the misdemeanor trial in ******* County, I am concerned he will be in jail before the job is done. Barring that, I am concerned he has done absolutely nothing and will continue to do so. There are damaged shingles, incorrectly installed shingles, and other issues which require resolution. The contractor he had do the repairs took pictures of the worst bits. Refund would be good; doing the job is also good.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.