Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Close my account for no reason n bad attitudeCustomer response
05/16/2024
Becose they trying to rip us off by making excuses to close the account n took there sweet time
Business response
05/21/2024
To Whom It May ********************* you for bringing this matter to our attention. We value all feedback from our customers and strive to address any concerns promptly and effectively.
After conducting a thorough search in our records, we were unable to match an active account under the *****************************, provided in your complaint. To better assist you and resolve this issue, could you please provide us with additional information or any other relevant details that *** help us identify your account?
We apologize for any inconvenience this *** have caused and assure you that we are committed to providing exceptional service to all our customers. Once we receive the necessary information, we will do our utmost to address your concerns promptly.
Thank you for your cooperation and understanding.
Sincerely,
BankFinancial
Customer ******************Initial Complaint
12/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. 09 WOOD RESIDENTIAL SERVICES ACCT #: *******BAL. $760.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business response
12/19/2023
RE: Complaint 20944679
To Whom It May ********************* thoroughly checking our BankFinancials records, we found no loan or account records under ***************************** or 09 **************** Services Account #*****. We believe this may have been submitted to the wrong financial institution.
Please let us know if you have any further questions regarding this case.
Sincerely,
BankFinancial
Customer Service Department
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.