Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car through this dealership and they sold me a car with a bad odometer reading, destroying the resale value of my car. They used deceitful business practices and they knew what they did was wrong. They have numerous bad reviews of people on yelp describing the same things happening to them. Bad business overall, they should be investigated for fraud and bad business practices.

  

  Business Response

  Date: 04/25/2025

  Thank you for your purchase.  This car was purchased with a clean title with the correct miles however there was an incorrect mileage entered from another state.  This was disclosed as well as signatures from this purchaser on the car fax report.  We can send this as well.  The car lost value due to the current ev car market since last year and is valued at the same amount of a similar car with the same miles and year regardless of the mileage error.   There is no loss of value due to the odometer error since the title is correct.  Thank you 

• Initial Complaint

  Date:03/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This car dealership is advertising prices on used EV vehicles that include an IRS EV tax rebate that not everyone qualifies for, which appears to be in direct violation of the Illinois Motor Vehicle Advertising code "Section ******* Rebates" and "Section ******* Advertised Price". The attached screenshot shows proof of this and is listed on multiple vehicles on their website at *************************************** including VINs: *****************, *****************, *****************, ***************** and dozens more EV vehicles priced under $25,000.The requested resolution is that the dealership no longer advertises the vehicles with the conditional rebate included in the price, instead they advertise the actual price of the vehicle and list the the used EV tax credit rebate separately for customers who actually qualify for it.

  

  Business Response

  Date: 03/20/2025

  Hello,
  These vehicles are priced with the discount and it is also written in the listing that it is priced this way.  The disclosure states the price includes the $4000 ev tax credit and you must qualify.  

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23087830
  
  I am rejecting this response because: That explanation appears to be in direct violation of the Illinois Motor Vehicle Advertising code "Section ******* Rebates" and "Section ******* Advertised Price". My requested resolution is the same as I originally requested.

  I also request that this be referred to the *************************'s office for review and possible enforcement if found to be in violation of the Illinois Motor Vehicle Advertising code.

  Sincerely,
  
  **** **********

  

  Business Response

  Date: 03/24/2025

  Hello,

  we are currently working with our website provider to add the rebate section to the listing similar to the one on *********

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23087830
  
  I am rejecting this response because: That does not solve the issue with other sites where your inventory is listed such as ******** where the majority of people find your inventory and there is no place for such disclaimer on the main search page, see attached screenshot. This vehicle is clearly advertised for sale for $18,995, however it cannot be purchased for that price unless you qualify for the *** EV used tax rebate, which many people do not qualify for. This appears to be in direct violation of the Advertising Code since you are advertising a vehicle at a price that all consumers cannot purchase it for.

  The requested resolution is to remove the rebate from being included in the price until changes can be made on all sites that your inventory is advertised.

  Sincerely,
  
  **** **********

• Initial Complaint

  Date:12/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I viewed different Tesla vehicles with ****** on November 30th. After viewing the vehicles we placed a refundable deposit for a vehicle that was not at the dealership in the hopes that we would be able to purchase it after inspecting it. We needed a vehicle rather soon, and it was noted that it would be ready by Monday (December 2nd). After speaking with ****** on Tuesday (December 3rd), he stated the vehicle would be ready by Friday (December 5th) or Saturday(December 6th). As a result of this major change, we cancelled our order on December 3rd. We still have not received out deposit back. ****** noted that we would be receiving our deposit back, but we have yet to receive it or any confirmation of it arriving. If it is not refunded in 30 days, we will escalate this to small claims court, where your business will be responsible for all subsequent legal fees and/or penalties deemed by the court.

  

  Business Response

  Date: 12/12/2024

  Hello *******,

   

  We apologize for the delay on the tesla.  Shipping took longer than our contracted time.  ****** was off on Wednesday however, he sent you the confirmation that your deposit was refunded this morning.  I also attached it here with the BBB.  Please let us know if there is anything else you need.  Thank you
  

  Customer Answer

  Date: 12/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address a pressing matter about a vehicle I purchased from Highline Auto about a year ago. Unfortunately, the car has experienced a significant mechanical failure. I am seeking relief from Highline Auto in light of these unforeseen issues. I am open to a mutually beneficial solution. At this point, I would be satisfied if the dealership could cover the cost of the necessary repairs to rectify the mechanical issues. I spent about 3500$ on repairs just 3-4 months after buying a car. I can provide the required documentation. I've been trying to contact them multiple times, but it doesn't work. I called them numerous times and talked to several different people. To this day, they haven't sent me all the documentation regarding the car, even though I called multiple times and requested them to send it either to my email or by mail.I kindly request your assistance facilitating a resolution with Highline Auto to ensure a fair and just outcome. Your expertise in this matter is invaluable, and I hope a swift and amicable resolution can be achieved.Thank you for your attention to this issue. I am available to provide any additional information or clarification that may aid the resolution process.

  

  Business Response

  Date: 08/26/2024

  Hello 

  Thank you for your purchase.  There was a 15 day 500 mile warranty given to you during the purchase.  Management also offered to help with the repair but never heard back from you.  Please contact ***** for further help regarding this repair.  

• Initial Complaint

  Date:07/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 8, 2024, I entered into an agreement to purchase a 2017 Tesla model S which appeared on the businesses website. The purchase amount was ********* with tax and relevant fees. I purchased the vehicle from ***** and the business is in ***********, ********. Being an online buyer, I relied on the integrity and honesty of the salesperson and finance person I dealt with. Before purchasing the vehicle, I viewed it on the company website and thereafter, contacted the sales person ( ***********************) for more information. I asked him the following questions: His answers appear next to question.-Did the vehicle have a clean title? Yes -What was the condition of the tires? Good tread -Did the vehicle include a NEMA wall connector? No -Did the vehicle come with free supercharging? No -Did the vehicle have an upgraded MCU (Media Control Unit)? No -Did the vehicle have premium connectivity? No -Was the vehicle eligible for a $4000 EV tax credit as part of the National Eco Recovery Act? Yes -Does the vehicles sunroof open properly? Yes Additionally, I mentioned to ***********************, the salesperson in question, if the vehicle had any significant body damage? I asked specifically about some damage depicted in the web ad photos which where on the front fender. He responded that it was just the way the light hit the car in the photo shot and there was not damage. Being satisfied that the salesperson who not blatantly lie, I moved forward with the purchase. I was thereafter connected with the finance manager who gave me options for financing. As part of the process, ***************************, informed me that I was required by *********** to purchase GAP insurance ($1200). He also charge me $900 for title and registration work which I said I would do myself. He told me that it was required that they complete it as part of the financing. I asked why he was charging so much for something that is only $175. He said it was part of the deal. The car was later delivered

  

  Business Response

  Date: 07/07/2024

  Hello,

  We have settled this complaint with multiple payments as well as a signed settlement form from *********************.  We have sent Veejay the forms required to apply for the Clean air tax credit as well since our system was unable to print the form directly at the time of sale.  This dispute is void and we are planning on pursuing legal action regarding his further attempt to extort our business for more money.  I will attach the settlement forms as well as payments made to Veejay.  I will also send you the form that was sent to him to apply for the clean air tax credit. 
  

  Customer Answer

  Date: 07/09/2024

   
  Complaint: 21950551
  
  I am rejecting this response because:

  Im not attempting to extort money.  The businesss salesperson lied and deliberately misrepresented the material condition of the vehicle.  I have spent more money and time correcting the multiple issues that the vehicle had as compared to the money they sent.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 **** Mustang GT convertible from this dealership. The car was delivered Feb 8th 2024. I had it looked at by ****************** did not hook it up to the computer just did a multi-point inspection. They discovered the car did not have any mufflers. I brought this to ***'s attention. He said it would still pass inspection. I did not receive the paperwork to get it registered on Feb 17th 2024. The registry will not be open until Feb 20th 2024 due to the weekend and holiday. I took it to the registry on Feb 21st 2024. I could not get it inspected until this was completed. The dealership dragged their feet on getting me the paperwork. I then took it to get inspected on Feb 24th 2024 it did not pass due to the readiness monitors not ready. I brought this to ***'s attention. I drove it over the 100 brought it back to be re-inspected on March 2nd 2024 it once again failed inspection for the readiness monitors not ready. I brought this to ***'s attention. He told me to take it to a shop. I did so and the findings were that there was a bad tune in it blocking the pcm from being read. The technician told me there is no way this would ever pass inspection in this state. The tech then flashed the pcm to factory and asked me to drive it 150 and then get it re-inspected. I brought this to ***'s attention. I drove it over the 150 miles and then it finally passed state inspection on March 9th 2024. I brought this to ***'s attention and asked for a refund of $325.00 for the pcm to be flashed to factory and also the $37.86 which was overpaid to the registry. I spoke to the registry they stated they send the money back to the dealership and they need to send it to me. *** said he would speak to his boss but haven't heard back. I definitely could have put up a huge stink I was sold a car without mufflers and a locked pcm this is illegal. Instead I just asked for a refund of what I am owed. $325.00 to fix the illegal tune that was on the car and $37.86 from the overage.

  

  Business Response

  Date: 03/12/2024

  Hello *******,  
  please contact *** for credit for this issue.  Thank you 

  Customer Answer

  Date: 03/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I spoke with *** and we are all set. Please remove this complaint as everything has been worked out.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On/or about 24 June 2023, I purchased a 2017 Maserati Levante S from Highline Automotive, while stationed overseas. The vehicle was delivered on or about 1 July and was stored. I arrived back stateside the last week of July, on or around 24 July for a visit. I immediately noticed issues with the car and contacted my salesperson ********************* at Highline with my issues. The car had gotten rained in due to the moonroof not being sealed. After a lot of back and forth between texts and calls, I was advised to take the vehicle to a shop to diagnose the issue. The appointment was on 25 July. While driving to the appointment, which was over 2 hours away, a portions of the grill came off the car. I again contacted Highline and was advised by Mo to have it looked at as well. Highline settled for about $1500 for repairs, which was less than what it would cost to repair, but whatever, I accepted because I didnt want the car I just purchased to already be cosmetically challenged.About a week later on 1 August, the check engine light came on. I then contacted *** and advised him that I was having too many issues and I had only been driving the vehicle for a week. I will attached messages of these text interactions. *** advised that I had purchased the vehicle a month prior and it was a used vehicle without a warranty. So, there was basically no resolution. Please see attachment for detailed communication. I took the vehicle in on 2 separate occasions to Maserati in regards to the grill that had come off. The first one was to assess the damage and give me a repair quote. The second was to repair the grill. This was on 31 July and 12 October. There was never a mechanical diagnostic done because the salesperson assured me that the shop they used had done a full diagnostic and nothing was mechanically wrong with the vehicle. He also stated the oil had been changed, which is what I requested. To date, I have not been provided any paperwork that the vehicle was serviced, despite asking for it. I returned back to work overseas after driving the vehicle for roughly 3 to 4 weeks.After returning to the states a second time in October, the car was driven until December off and on. This vehicle isnt my only transportation. So, it wasnt driven daily. On 26 December the car would not start after a couple of attempts. I was leaving to go back overseas in 2 days and was unable to get an appointment at the dealership on such short notice. So, I decided to wait until I returned back stateside after my contract in January to have it checked out. Upon returning stateside, I searched around my area to see if any service center could diagnose the vehicle. The nearest Maserati dealership is 2 1/2 hours drive. (The vehicle is inoperable and would have to be towed at this point). I was able to find a local service center that could diagnose the vehicle. So, I had the vehicle towed. After several days of waiting, I was contacted and advised the vehicle needed an engine. I proceeded to call Highline and advised *** and the owners *** and **** of the issue. Again, this vehicle was driven about 2 1/2 to 3 months *** since purchasing. I feel if I had been driving immediately after purchase, this issue would have definitely shown itself sooner.After making the owner and salesperson aware, I was originally told that I have had the vehicle for 8 months. I advised them of the timeline of when the vehicle was driven. Theres evidence of issues after driving for only 1 week in the attachments. Being that I was out of the country for the majority of the 8 months, Highline is attempting to use that as leverage. This vehicle was sold in this condition. After only 3 months of use and it needs an engine is evident enough. I was advised by the owner that they would pay for shipping to get the vehicle to ******** and back have it diagnosed and an engine replaced if needed at my expense. They are not taking any responsibility on selling a vehicle with a bad engine. The owner *** then went back on his word and said I would have to pay for the shipping of the vehicle. Its just been a lot of back and forth. *** tells me one thing and then have the salesman tell me something totally different. Lastly, I was advised to contact the shop they use for repairs and speak with ******. He advised me that he never told Highline that they could do the engine repair because they do not specialize in this brand of vehicle. He anlso says it would be best if it was done local to me in the event something went wrong, the engine and repair work would be local, despite shipping it. I then asked if they performed the diagnostic on the vehicle in June before the sale and was advised they didnt. So, I was lied to about the vehicle being checked and there were no issues. I called ********************* after speaking with the repair shop and advised him of what I was told. He says he would speak with the owner *** and call me back. I am yet to hear back. I proceeded to call Highline the next day and spoke with the manager **. I asked to be sent the service records where they had the vehicle serviced prior to sell. I received *** email from *** the next day with the service record of where I took the vehicle in for repair. There were no history of the vehicle ever being serviced by Highline or their affiliates prior to purchase. The services were for body work that I initiated because of issues that arose 1 week into driving the vehicle. So, its safe to say I was deceived and sold a vehicle that clearly had a bad engine. After reading these other complaints from customers of Highline, I see selling cars with engine problems is a recurring act. I need this resolved asap! I am told to replace the engine through Maserati it will be over $30,000. To replace it used at another repair center, it will cost over $22,000. I paid over $37000 and have driven this vehicle for travel over less than a 3 month period and it already needs an engine. This was definitely a preexisting issue. Highline should be ashamed of doing this to consumers whom choose to patronize with them. Im disgusted after reading the other complaints. They acted as if my issue was foreign to them. Yet, you have other complaints about you guys selling cars with bad engines. Shame on you Highline Automotive. I have never had to do a BBB complaint. Ever.. Yet, here I am. I have made several attempts at getting this situation resolved. I am just getting the run around and being lied to. This is step 1 after many failed attempts to resolve this issue amongst myself and Highline. Im sure they will respond with I purchased 8 months ago and it was driven 7000 miles. It was used for 3 months and those miles were accumulated traveling the highway in the short time I had it.

  

  Business Response

  Date: 02/25/2024

  Hello and thank you for your purchase.  We sold this vehicle 8 months ago and we do offer a  15 day 500 mile warranty for engine and transmission.  Shortly after purchase, ***** had issues and sent this Maserati to the Maserati dealership.  We paid a total of $1925.00.  This was paid and a settlement agreement was signed and approved by both parties.  We were not obligated to make those repairs however management agreed and the settlement agreement specifically stated that this was a final settlement  for any repairs present and future. ***** unfortunately did not buy a warranty and simply rejected it.  This is not a valid claim.  Thank you 

  Customer Answer

  Date: 02/26/2024

   
  Complaint: 21340819
  
  I am rejecting this response because:

  When I arrived stateside in July and drove the vehicle for the first time, a portion of the from grill flew off. The settlement amount was for the grill and the leaking moonroof to be repaired. On/ around August 1st, the check engine light came on. This was only 1 month from delivery of the vehicle. I was advised that they would not be responsible for repairs. The check engine light should not come on alerting me of mechanical issues, if there were no mechanical issues prior to purchase. 
  Highline sold this vehicle with known engine problems. Along with several others per their BBB history. 
  

  The vehicle has only been driven 2 1/2 to 3 months *** since the July drop off date. This claim is valid.

   

  Highline also advised me on another public review forum to contact their salesperson to get assistance with this issue. So, why now is it not a valid claim? Where is the service record of the vehicle showing where you had the vehicle completely checked prior to sale? 
  

  Regardless of a warranty purchase, it would not have covered issues that occurred within 30 days. I had several issues to arise prior to 30 days. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/08/2024

  We had the vehicle picked up by transport and sent to a third party shop for repair.  Although this is well beyond the 15 day 500 mile warranty, Management will be in touch with ***** regarding the cost of repairs and amount that will be approved for help with the repair.    

• Initial Complaint

  Date:04/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 5, 2022, I walked into the dealership and spoke with a sales representative named ***** whom showed my a 2019 Telsa Model 3. He pitched all the reasons of why I should go electric, one of which was the $4500 in envormental ** rebate. He guaranteed, after purchasing the vehicle after submitting the paperwork to and sending it to the state, I would receive the money in the mail as a form of a check. I then asked him to please look up the accuracy of the rebate and confirm that there aren't any restrictions or chages. He then admittedly guaranteed that I would get the refund as long I sent the forms within 60 days of purchasing the vehicle. I relayed the ***** that the only reason I would consider purchasing the Tesla is solely because of the rebate. He then continued to convince me by involving his sales manager to confirm that, which he didand relayed to me that he received 2 rebates for 2 model ***** that he had purchased(model 3 and Y). I went along with the purchase agreement and then asked to confirm for the 3rd time with finance representative which he also agreed with. After signing the paperwork and waiting to take the vehicle home. The "owner" of the dealer came out to talk to me and in the conversation I expressed my concern and importance of receiving the rebate. He nodded his head in silence. After almost 5 months, I attempted to look at the status for the rebate I filed (which ***** printed out and helped me fill out) and realized that the ** rebate was for 2022 and 2023 models only and not for the 2019 model. I am very upset with how the false information was relayed to me as I expressed my importance and the only reason why I would purchase this vehicle at that very moment. I feel this was a sales tactic to help meet sales qouta before the new year. I would like a resolution for this matter.

  

  Business Response

  Date: 04/23/2023

  Hello Nidal,

   

  thank you for your purchase.  This is a state program that we helped you apply for.  You can simply read the application and there is no guarantee from the state that the ev credit will be approved for any application.  You can simply read the application and it is clearly written.  We do not have any input that would get this application approved rather we help you fill out the paperwork in order to help with the process.  Please call management at your earliest convenience to help you regarding this matter.   Thank you 

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19971377
  
  I am rejecting this response because:

  I understand that this rebate is on the state level for approval and you as a business have no control over this matter.

  My issue directs to how two sales individuals influenced and falsely promoted the ($4000)EV rebate from the state even when it clearly stated at the time of purchase that there was no money left simply to meet a sales quota. 

  
  Sincerely,
  
  Nidaal Askar

  

  Business Response

  Date: 04/25/2023

  Hello Nidal

  You are being dishonest.  You failed to mail your original application and came in a month later claiming you lost it.  ***** helped you fill out a new application and thats when you asked for us to help you by paying the rebate on behalf of the state.  You missed the deadline.  I spoke to you myself and never at any point guaranteed the rebate.  Once again, the application from the state states that each application is subject to approval.  No guarantee anywhere and as you know as a government employee, honesty is of the utmost importance.  ***** tried to call you however you are ignoring his calls.   Thank you 

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple damages with purchased Tesla Model S! It took me a year long military deployment to save up enough money to purchase my dream car, only to find out that the car I purchase has been wrecked. The vehicle delivery company took pictures of the damages when they picked it up at Highline Auto Sales. I pointed the damages out to my sales **** **** *** advised me to visit the ************* center and Highline will take care of the expenses. I took the vehicle to the ************* center. They inspected the model S and asked me if it had been wrecked. (Highline Auto Sales stated it has not.) *********** center directed me to a certified Tesla body shop. There the rep stated that the vehicle has been wrecked and to notify Highline immediately.Issues: There is a chunk of rubber missing from the passenger tire sidewall, dents in the front passenger fender, warps in the front bumper, the passenger fender and bumper panels are pinching each other and very uneven, the passenger headlight is recessed, the hood has paint runs, cracks in the front bumper paint, rear hatch has been poorly repainted. These issues were not noticeable on the photos.I wish this was disclosed to me before the purchase. I would've chosen another vehicle. Highline has great reviews which is why I chose to purchase from them. Management has stated they will take care of me. I'm praying/hoping this is just a 1 in 100 event and Highline will make it right. This has been very stressful.

  

  Business Response

  Date: 12/27/2022

  Hello *****,

   

  Management has approved ***********  in the amount of $1500.  PLease have the repair shop bill us directly for payment.  Thank you Management ************
  

  Customer Answer

  Date: 01/02/2023

   
  Complaint: 18643444
  
  I am rejecting this response because: The total cost to fix the damages is over $6000.00. At the request of the Highline Auto Sales, I submitted 2 different quotes from 2 different body shops. I have attached the quote I sent to the dealership.  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 01/04/2023

  The estimate  you you are receiving is well beyond the estimated repair.  The bumper and fender have been estimated at *******.  I will forward you a copy.  This is for new parts and not for repairing the existing parts.  You have already accepted $1500 offer.  Thank you 

  Customer Answer

  Date: 01/08/2023

   
  Complaint: 18643444
  
  I am rejecting this response because: the quote the dealer provided was sent to the certified Tesla body shop, Escambia Collision. They have stated that the amount is unrealistic and not obtainable. They have provided a quote that matches the service provided by the ********** is attached. At this time I have not received any compensation from the dealer and will not settle for $1500. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 01/11/2023

  Hello *****,

   

  You are welcome to have the car shipped back to ******** and we will have the work performed.  As you know, we are a dealership a our cost is wholesale rather then retail price for repairs at body shops.  That is why your quotes are so high.  You have already accepted the $1500 and now you are backtracking.  Management will look into your claim and *** will reach out regarding any further concession from Highline.  Once Again, you can send your car back and we will have the repairs completed.  Thank you
  

  Customer Answer

  Date: 01/13/2023

   
  Complaint: 18643444
  
  I am rejecting this response because: The dealership was informed of the damages upon delivery of the Vehicle 8th of Oct.  The dealership, Highline Auto, stated they would pay for damages at that time.  I delivered a quote from a certified Tesla body shop.  The dealership complained of the high quote price and asked if I could get another quote.  I did as requested and delivered another quote.  I went to 4 different body shops.  I sent the latest quote 2 weeks ago and the dealership still refuses to pay.    Now Highline Auto is backtracking on our correspondence and their agreement to pay the quoted amount.  The amount of $1500 does not cover the quoted amount from their own quote of $3200. I've never accepted $1500 as settlement.  Shipping my car back to Highline is unacceptable as I am in the military and travel does not allow for that schedule.   Highline Auto has back tracked on multiple promises to correct the issue. I asked Highline auto multiple times if this vehicle has been wrecked.  They lied.  All Tesla certified body shops have verified that this vehicle has been wrecked.  I am requesting Highline Auto pay the quoted amount of $6300.  Please review the latest quote I provided. I am also seeking guidance from my local military consumer protection council to assist with this issue. 
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 01/21/2023

  [A default letter is provided here which indicates your acceptance of *********. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find your virtual ********* services are necessary.

  Regards,

  *********************

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Highline Auto sales sold me a lemon vehicle. The truck I purchased from them 1 year ago had engine problems that they were aware of. I went back and forth with Highline auto about the repairs on the engine that was needed for this vehicle for a year. The truck had two bad engine mounts and the motor in the rear differential is bad. They gave me a warranty that did not cover the repairs. The transfer case oil change was not done on this vehicle either. They did a poor job of maintenance on this vehicle prior to selling it to me. I just bought the vehicle and should not have had to pay for a transfer case oil change that is required on this vehicle every 5 years or engine issues!!! I'm disappointed that they are leaving me to pay for a high repair that they knew about. I had been complaining to them about the vehicle for a year taking it to different places to get the vehicle checked. This cost me time and I had to pay land rover $200 to diagnose the vehicle to find the issue. I have been to land rover more than once. This vehicle has become a headache and I'm still paying the car note on it. Highline auto should not be able to get away with selling lemon vehicles to people!! Taking this car to get estimates, oil changes, and repairs have cost me time and money! I want Highline Auto to pay for this vehicle and monitored for them selling lemon vehicles to people!

  

  Business Response

  Date: 10/04/2022

  Hello ******,
  
  Thank you for your purchase on 01/14/2021. This car was inspected by range rover and we made repairs for the motor mounts at our cost. We resurfaced your rims at our cost as well as repair the damage from a collision you were in. This car again was inspected by range rover as well as ******** and passed all inspections after the motor mounts were replaced. You did not buy a warranty and unsure why you have added that to your review. You are attempting to have Highline pay for a new repair and again management has offered to help pay for more than half of the repair more than a year and a half after purchase. You are rejecting the $1500 offer to help with *********** and want Highline to pay for more. Unfortunately that offer is no longer valid and you can reach out to ***** for other options. Thank **************

  Customer Answer

  Date: 10/05/2022

   
  Complaint: 18165379
  
  I am rejecting this response because: this vehicle was purchased in May 2021 not January as indicated, that's a lie. The owner of this company, ****, is harassing me now. He called and threatened me over the phone on 10/4/22 & has been calling me repediously. This is harassment and I'm concerned about my well being now with these people constantly calling me but refuse to pay for the repairs. Attached is a screen shot of how many times **** and people from his company(*************************; ***********************, and ***) have been calling and harassing me yesterday and today. This is unacceptable business owners should not treat customers this way.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/17/2022

  Our Manager *** called ****** in order to offer her help with the repair in which she has rejected.  No one here has harrassed ******.  She actually is harassing Highline auto sales in order to pay for her repair almost one and a half years after purchase.  We have already made repair to the Engine mounts as well as have her car towed to range rover for a new key and inspection.  The Range rover was repaired however she now claims that the rear differential has some type of motor that needs repair.  We are well beyond the 15 day 500 mile warranty and this is not covered.  That being said, management is willing to offer her credit for $1500 for the repair otherwise we ask ****** to stop harassing our business and stop trying to extort us into making repairs she is responsible for.  We do not have a ************************* nor *********************** that have ever worked for Highline Auto Sales.  This must be a different business she is going after.  Thank you