Business ProfileforBell Monument Works

Our mother died of CoVid 19 in July 2021. In Sept. my brother, sister and I traveled to Cairo, IL to find this place which we had seen listed on the internet. We discussed a design, paid for it and waited for it to be delivered which it was just before Xmas 2021. In April 2022, my sister visited the gravesite and sent photos of mother's headstone to my brother and I. We both immediately agreed that we did not like what we saw. Mother's headstone was supposed to be a gray granite slanting stone with her name, dob and dod centered on the stone. Free-floating on the left was to be a dove flying heavenward. Free-floating and level with the dove on the left was to be her photo on the right of her name, etc. Centered beneath her name was to be the phrase "Walking With The Lord". What we got was a PINK granite slanting stone that was cut crooked, set on a gray granite base with the design elements all shoved over to the right side. Mother's photo which was an oval was set right on top of the letter box containing her name, dob & dod so that it looks like an egg about to roll off a table top. The border on the right was only about half the width of the border on the left and the phrase that should have been centered under the box with her name ended about 2" short of the right side of the box. The whole thing looks haphazard, unbalanced and patchwork. I cannot believe any of this could have been unintentional. These changes were made absolutely without our knowledge or consent. Mr. **** 'claims' he made the design 'offset' which is NOT what we asked for and put it on pink granite out of the 'generosity of his heart'. This is not a job ANY professional should ever let leave his shop as it labels him not only unprofessional and un-artistic but also untrustworthy and dishonest. They absolutely refuse to replace this stone or refund our money. Steer clear of this business.