ComplaintsforDavis Ford

• Initial Complaint

  10/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The management are incredibly rude. I was calling to check on the status of a car repair. They lost my name for the repair stated they could not finish the repair that day. I simply asked if they could make time to fix the repair due to it being their error. He told me it was a human mistake, to f***off and hung up on me. I called the owner and he told me he didn't believe his employee would talk to someone like that. He stated we were done with the conversation stating he did not need our business. ( AFTER PAYING MY 1200.00 bill) Thic company is awful to work with we have had issues in the past but I was trying to give them another chance. NEVER AGIAN

  Customer response

  11/03/2022

   I am rejecting this response because:  Statements made in documentation are incorrect
   I am a business owner and have been for 15 years I would never treat a customer in such a manner. 
  I I feel as though I conducted myself in a very professional manner.  Toward the end of the conversation I repeated what was to be completed on the vehicle before the next day for the next day in order to ensure that the manager and I were on the same page that is when he got aggressive and yelled that he was done  With the conversation before slamming the phone down. These statements from the owner are correct and I believe that those statements were accurate in the manner in which he handled the situation. He was never apologetic in any way being a business owner I would have never Is responded to a customers complaint in such a manner. I will go on to further conclude that while speaking to the service manager I had mentioned that that the 2 frontiers they had replaced in the appointment beforeThe forgotten appointmentWe're having issues with air leaking from them and asked if they could please check to see what they had done wrong to cause the tires to leak since that was not an issue before. I cannot remember if the manager said he would or would not but I believe he said he would try Either way they did not get checked and the tires are continuing to leak are continuing to leak air so they are going into a different service station to be looked at that tomorrow. Once I get a diagnosis from those tires I will be sending that to both the Better Business Bureau as well as Davis Ford and expecting compensation in compensation for Unnecessary repairs due to lack of Proper placement of the tires once I have the official diagnosis.  This business truly has no right right to treat customers the way that they do I've heard several other complaints about them and I have never made a complaint through the BB before but feel that This needs to be further investigated because no customer should ever be treated in this manner. I would assume we were treated this way because the vehicle in question is an older model and not something new but I can't say for sure either way no matter the price of the vehicleCustomer service should be the same consistently. Furthermore Davis Ford should recognize that they should Not treat anyone so disrespectfully. I would also like to highlight the fact that I was never apologized to and when we picked up the vehicle we were told that repairs just cost less than estimated amount  We were never told that it was cheaper because of the way we were treated. I would lastly like to add that my husband was present as well as my daughter for all conversations conversations and can verify the way that I was treatedAnd the fact that I was cursed at in the phone was slammed down. The most despicable part of all of this is Davis for truly things they didn't do anything wrong in this matter and that is very sad.

  Business response

  11/16/2022

  see attached

  Customer response

  11/21/2022

   I am rejecting this response because:
  
  My second reply was written just fine. This business simply refuses to admit their error that is clear  when they changed their second response stating that my husband should have filled out the drop box envelope  with exactly  what he wanted done. If you compare to the initial response where the business stated they simply  "forgot  to put the appointment on the schedule " so of they are stating  they forgot to put the appointment in then it is evident  there was in fact already an appointment made...which is why on the key drop envelope my husband  wrote "oil change if you have time" ....meaning IN ADDITION  to original  appointment...

   The business  itself  is clearly  very unorganized and of course  the staff is going to do anything  the owner asks to ensure job security.  There was definitely  never an apology only a comment  stating  "I don't believe any of my staff would speak that way". Following up at the end with "we are done here." So very professional! 

  Lastly  I'll state that I took the vehicle  in question  to an actual  tire repair  shop only to find out the new tires that were put on same tires that I had asked to be inspected at this appointment due to air leaking  from both immediately upon installation- I had to pay an additional  $60 to have them beaded correctly on one tire and the air valve replaced on the other. This may I add was after less than 2 weeks of having this "business " install the tires. If they dint want to work on older cars they shouldn't take the appointment! 

  I stand by my initial  statement  the quality  of service  starts with the owner and runs down the line. This business  should  be embarrassed!!

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