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ComplaintsforThe Celtic Knot
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Complaint Details
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Initial Complaint
05/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 4/17/24, I placed an ordered for Limited Edition Celtic Knot 18k ************ bundle. I was immediately charged $247.25, order #CKJ550849. On 4/21/24, I was notified by *** that a label was created with an estimated delivery date of 4/25/24. I checked the status on 4/25 and the item had yet to ship. On 4/27 I went to their site to check on the order which now stated an estimated delivery date of 4/26, the day before yet there was no movement on the item. I left a message on their site for an explanation. On Sunday, 4/28, I received an email from "Rose" stating they were doing their best but didn't have a shipment date. I left numerous telephone messages, NO REPLY. Today, 4/30, their site still shows no movement with a CURRENT ESTIMATED DELIVERY DATE OF 4/24 . . . What the heck is going on!!!Business response
05/23/2024
The order shows that it was delivered on 05/14/2024 at 4:03pm and there is a proof of image showing it was delivered. Tracking number is 1ZC740860318508860.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.