ComplaintsforThe Southern Illinoisan
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Complaint Details
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Initial Complaint
01/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Re Acct# *********** I have been trying to cancel this subscription and I am not having any luck with doing it. The two ways they provide don**;t even go through - the phone number doesn**;t go through and the email comes back as wrong. I want my account canceled.Initial Complaint
02/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On feb. 25 times 2 calls to paper requesting unlawful withdrawal from my account for 39.00. I had canceled this paper 6 months before by phone. So I have not received paper at all. Plus unable to cancel online I had to call in. They tell me I never called. They agreed to return money to account. Then, I called on feb. 27 . Times 2 to them to check status. They said it take Two weeks to come by mail not in account. Then I get a letter from them saying I requested to get paper on Jan 25 the letter dated. I told them no I ask for return. On31 if Jan I called and they said it was sent on Jan 25th. I told them I never received it. Why all the lies. I would of accept answer if everyone gave same answer but they all gave different reply's every time. Now Feb 2 still nothing. I don't know what else to do.Business response
02/23/2022
I have enclosed documents to show where refund was set up, issued , and cashed. She was told by the call center that she would receive refund and refund was received .
I left Mrs.****** a message to call me back .
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Contact Information
1001 E. Main Street Professional Park #2
Carbondale, IL 62901
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.