ComplaintsforJansen Auto Group
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Complaint Details
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Initial Complaint
10/25/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Sales Contact ****** I contacted the business on October 15, and e-mailed them on the 16th regarding 2008 Chevy Trail Blzer with low milage. I asked for a description of the vehicle since there was no photo available. After learning the description, I told the sales person that I wanted to purchase the vehicle. He said he would check to make sure it was still available, and he assured me that it was. The cost of the vehicle was listed at $7990.00. I asked if they would accept cash, and they said they would, and I drove to Carmi with $8000.00 in cash. I told the sales representative that I would be there on the following Monday, and I left mid-afternoon to pick it up. This was about 2:30 EDT to let him know I was on my way. The sales representative told me that the keys were still on his desk, however, when I arrived in Carmi to get directions to the car lot, he vehicle was sold, and that was around 4:00 CDT.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.