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ComplaintsforPlatt Hill Nursery
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Complaint Details
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Initial Complaint
07/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased one tree and two shrubs and contracted with Platt Hill Nursery in ************. ** for planting of the tree and shrubs. All carried a one-year 100% guaranty for survival. When * H employees attempted to plant the tree, they broke a main water line of my irrigation system while digging the hole. They said they had repaired the pipe but when I attempted to turn the irrigation system on it would not function. My irrigation repair specialist found that the pipe was leaking at the repair and that the electrical wires had been cut and not repaired. Further an irrigation control valve was malfunctioning and had to be replaced because the * H employees had neglected to flush the system of soil that had entered the pipe. A * H employee disclaimed any responsibility for the repair cost of the irrigation system which amounted to $500. When I purchased the tree I specifically told the employee of the existence of the irrigation system and that information was entered on the purchase order.The two shrubs I purchased died over the winter. These shrubs also carried a 100% guaranty. when I purchased the shrubs, I specifically told the * H employee that I was a snowbird and that I would be unable to follow their watering instructions once I left my home in late October. The * H employee did not see that as a problem. When I returned to my summer home, I found the shrubs to be dead. I took pictures of the dead shrubs to * H and spoke to ***** who said that the shrubs had not received sufficient water during the unusually dry November and December. I told ***** about my conversation with the employee who said that as long as I followed their watering instructions while still at my summer home the shrubs should be fine. ***** offered a 50% warranty which I declined because it was not in compliance with our original agreement.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.