ComplaintsforLee's Martial Arts Academy
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Complaint Details
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Initial Complaint
02/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
on 4/15/2023 I signed a 12 month contract stating for the next 11 months $145.00 would be taken direct from my account for my son's Karate class. My son traveled from 6/1/2023 to 9/1/2023 and I was told once the 12 month contract was up I would recieve a 3 month credit since they took 3 months of payment and my son didn't attend. On the contract we noted a vacation extension but now that the 12 months is up the owner WILL NOT refund or credit me for the 3 months. Unless I sign ANOTHER contact and pay him for another 12 months he will not refund or credit me back the 3 months for the vacation extension.Customer response
03/12/2024
Hello,
I recently filed a complaint with the BBB about a company and they reached out to me and refunded me the money so it has been resolved. Is there another step I should take?
Thank you,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.